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Helpdesk Manager Jobs in Madison, MS (NOW HIRING)

BestWay Rent To Own

Credit Manager

Pearl, MS · On-site

We expect our Credit Managers to be customer centric individuals that help our customers achieve product ownership through on time renewals. Essential Functions * Greeting customers as they enter the ...

BestWay Rent To Own

Credit Manager

Jackson, MS · On-site

We expect our Credit Managers to be customer centric individuals that help our customers achieve product ownership through on time renewals. Essential Functions * Greeting customers as they enter the ...

McDonald's

Shift Manager

Ridgeland, MS · On-site

$12.50 - $15.75/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$13 - $16.50/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$13 - $16.50/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

McDonald's

Shift Manager

Flowood, MS · On-site

$12.50 - $16/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

bestway

Credit Manager

Pearl, MS

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

Bestway Rental, Inc.

Credit Manager

Jackson, MS · On-site

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

bestway

Credit Manager

Pearl, MS

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

McDonald's

Shift Manager

Madison, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Richland, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Jackson, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Brandon, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

bestway

Credit Manager

Jackson, MS

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

bestway

Credit Manager

Jackson, MS · On-site

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

McDonald's

Shift Manager

Clinton, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

McDonald's

Shift Manager

Pearl, MS · On-site

$11 - $14/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you will be responsible for: • Food ...

Bestway Rental, Inc.

Credit Manager

Pearl, MS · On-site

We expect our CreditManagers to be customer centric individuals that help our customers ... Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Madison, MS

Helpdesk Manager information

See Madison, MS salary details

$30.5K

$68.2K

$101.3K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Madison, MS is $68,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Madison, MS are hiring for Helpdesk Manager jobs? Cities near Madison, MS with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Madison, MS as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,165 per year, or $32.8 per hour.

Credit Manager

BestWay Rent To Own

Pearl, MS • On-site

Other

Re-posted 4 days ago

Job description

Credit Manager

At Bestway our Credit Managers play a pivotal role in our vision to enhance the customers rent to own experience. We expect our Credit Managers to be customer centric individuals that help our customers achieve product ownership through on time renewals.

Essential Functions
  • Greeting customers as they enter the store.
  • Be a Bestway brand ambassador who affects and promotes Bestway's commitment to have the best products at the best prices delivered by the best people in the business.
  • Support all efforts to improve revenue and profit growth.
  • Achieve credit standards by using the "4 Key Principles of Customer Interaction", Bestway's Policy and Procedures while abiding by State and Federal laws.
  • Must bring energy and enthusiasm to exceed customer service expectations.
  • Be proficient at the Credit and Sales Minutes.
  • Build great customer relationships by utilizing communication and service skills to ensure customer retention and enhance the customer's experience during all customer interactions.
  • Establish professional communication and problem solving skills with customers and co-workers.
  • Use logistics to manage Sales Representatives to the most efficient manner on deliveries, returns, service calls, and field collections.
  • Be responsible for maintaining, organizing, protecting, and storing products in stock room area and possess the ability to lead Sales Representatives to assist you.
  • As a brand ambassador always represent yourself and your company in a professional manner.
  • Have the ability to learn, develop, and teach the skill to assemble products as well as do minor touch ups, repairs, and refurbishment to ensure all products are rent ready within 48 hours.
  • Must be competent at explaining the rental agreement and 7 Steps to Renewals.
  • Must ensure maintenance and upkeep for vehicles.
  • Complete all other tasks assigned at the discretion of management.
Competencies
  • Have the opportunity to advance to Store and District Manager positions.
  • Be able to explain the rental agreement and have a thorough understanding of how it works.
  • Develop collection skills to help grow our customer base by learning to utilize the "4 Key Principles of Customer Interaction."
  • Successfully lead staff and daily operations of the store in the absence of the manager.
  • Engage in continuous self-development.
Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed.

Bestway's Bring It Values
  • Caring
  • Integrity
  • Servant Leadership
  • Ownership
  • Fun

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