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Helpdesk Manager Jobs in Chester, VA (NOW HIRING)

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

stanleymartin

Land Acquisition Manager

Richmond, VA · Hybrid

Life as a Land Acquisition Manager is exciting and different every day as it's your job to maintain the company's pipeline of potential land deals while helping manage key players on the Land ...

SHAMIN HOTELS MASTER

JR Project Manager

Richmond, VA · On-site

Help manage hotel projects from planning through completion * Be onsite-walking properties, checking progress, and keeping things moving * Work alongside contractors, engineers, and hotel teams to ...

GMS Inc

Delivery Helper

Chester, VA · On-site

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ...

New

Oak St. Health

Pharmacy Manager

Henrico, VA · On-site

$65 - $85/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... Millions of times a day, we help people on their path to better health - from advising on ...

CVS Health

Pharmacy Manager

Henrico, VA · On-site

$65 - $85/hr

Millions of times a day, we help people on their path to better health GÇôfrom advising on ... As Pharmacy Manager, you have one of the most significant roles in our company GÇô delivering our ...

CVS Health

Pharmacy Manager

Highland Springs, VA · On-site

$65 - $85/hr

Millions of times a day, we help people on their path to better health Cofrom advising on ... As Pharmacy Manager, you have one of the most significant roles in our company Co delivering our ...

CVS Health

Pharmacy Manager

Highland Springs, VA

$65 - $85/hr

Millions of times a day, we help people on their path to better health Cofrom advising on ... As Pharmacy Manager, you have one of the most significant roles in our company Co delivering our ...

Halyard Health

Accounting Manager

Mechanicsville, VA · On-site

$115 - $120/hr

Health Savings Account (HSA) and 401(k)** - We offer these voluntary financial programs to help ... The Accounting Manager is responsible for supporting the corporate accounting function with a ...

Owens & Minor, Inc.

Accounting Manager

Mechanicsville, VA · On-site

$115K - $120K/yr

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help ... The Accounting Manager is responsible for supporting the corporate accounting function with a ...

Owens & Minor

Accounting Manager

Mechanicsville, VA

$115K - $120K/yr

Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Accounting Manager is responsible for supporting the corporate accounting function with a ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Chester, VA

Helpdesk Manager information

See Chester, VA salary details

$34.5K

$77.1K

$114.6K

How much do helpdesk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for helpdesk manager in Chester, VA is $77,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $92,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Chester, VA?

The most popular types of Helpdesk jobs in Chester, VA are:

What cities near Chester, VA are hiring for Helpdesk Manager jobs?

Cities near Chester, VA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Chester, VA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,097 per year, or $37.1 per hour.

IT Helpdesk Technician

Atlantic Constructors

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

At ACI we build our company and our culture not by counting people, but by making our people count!

$0.00 COST FOR MEDICAL, DENTAL, SHORT TERM DISABILITY & LIFE INSURANCE (EMPLOYEE ONLY) COVERAGE!

Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

Benefits:

  • Medical Insurance Plan ($0.00 Employee-Only)
  • Dental Insurance Plan ($0.00 Employee-Only)
  • Short-Term Disability Plan ($0.00 Employee-Only)
  • Life Insurance Plan ($0.00 Employee-Only)
  • Vision Insurance Plan
  • 401(K) Retirement Plan with Generous Company Matching
  • Health Savings Plan with Generous Company Matching
  • Wellness Programs

Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website Acibuilds.com

Position Summary

This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.

This is a permanent, full-time position suited for someone who thrives in a structured corporate environment, takes pride in reliable service delivery, and is looking to plant roots with a stable and growing organization.

Primary Responsibilities

  • Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
  • Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
  • Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
  • Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
  • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
  • Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
  • Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
  • Maintain accurate asset inventory and documentation
  • Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
  • Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity)

Qualifications

Required

  • Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
  • Hands-on experience with Active Directory and Azure AD / Entra ID user administration
  • Proficiency with Microsoft 365 administration and end-user support
  • Experience with ServiceNow or equivalent enterprise ticketing system
  • Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
  • Strong hardware troubleshooting skills across Windows-based endpoints
  • Demonstrated ability to manage ticket queues and meet SLA targets independently
  • Excellent communication skills - written and verbal - with a professional, user-focused approach
  • Stable work history with demonstrated multi-year tenure at previous employers

Preferred

  • CompTIA A+, Network+, or Security+ certification
  • Experience with Microsoft Exchange or Exchange Online
  • Familiarity with MDM platforms for mobile device support
  • Experience supporting onboarding/offboarding workflows in a regulated or compliance-driven environment
  • Associate's or Bachelor's degree in Information Technology or related field

Work Environment:

  • Works in a professional office environment and routinely uses standard office equipment.
  • While performing the duties of this job, the employee is exposed to noise levels consistent shop environment. PPE is always required.
  • Position may require occasional visits to construction sites.

Travel:

  • Less than 5% travel (no overnight travel)
  •  

ACIBUILDS.COM

Final compensation will be determined based on experience, education, licensure, skills, and other relevant factors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity/Affirmative Action Employer

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