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Helpdesk Manager Jobs in Mississippi (NOW HIRING)

Renasant Bank

Deposit Helpdesk Analyst

Tupelo, MS · On-site

$19.50 - $26.75/hr

The Deposit Helpdesk Analyst will be proactive in understanding all aspects of Deposit Operations ... Proactively assess processes and procedures to provide input to management of improvements and/or ...

Hardee's

District Manager

Gulfport, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Pascagoula, MS · On-site

$90 - $115/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Diberville, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Gautier, MS

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Lucedale, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Gautier, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Lucedale, MS

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Diberville, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pascagoula, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Gautier, MS · On-site

$75 - $110/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Moss Point, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Gulfport, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pascagoula, MS

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Lucedale, MS · On-site

$85 - $115/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Moss Point, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Newk's Eatery

Associate Manager

Meridian, MS · On-site

As an Associate Manager, you'll partner with the General Manager to lead daily restaurant operations, develop team members, deliver an exceptional guest experience, and help drive sales and ...

Burger King

Shift Manager

Southaven, MS · On-site

$13.75 - $17.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Brookhaven, MS · On-site

$11.75 - $14.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Mississippi

Helpdesk Manager information

See Mississippi salary details

$35.5K

$79.3K

$117.9K

How much do helpdesk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for helpdesk manager in Mississippi is $79,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Mississippi?

The most popular types of Helpdesk jobs in Mississippi are:

What cities in Mississippi are hiring for Helpdesk Manager jobs?

Cities in Mississippi with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Mississippi as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $79,347 per year, or $38.1 per hour.

Deposit Helpdesk Analyst

Renasant Bank

Tupelo, MS • On-site

$19.50 - $26.75/hr

Other

Posted 5 days ago

Renasant Bank rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

152nd of 171 rated banks

Job description

Overview
The Deposit Helpdesk Analyst will be to provide Deposit Support to the bank's Retail and Commercial teams. The Deposit Helpdesk Analyst will be proactive in understanding all aspects of Deposit Operations in order to continually expand their knowledge and skills to ensure quick resolutions to support requests.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
  • Respond quickly and accurately to service requests in a professional and courteous manner based on established Service Level Agreements in place for this roll
  • Investigate and resolve customer problems and inquiries in a timely manner based on established Service Level Agreements in place for this roll
  • Know when to ask for assistance - do not allow requests to go unresolved
  • Working knowledge of systems used with the Deposit Operations area
  • Proactively assess processes and procedures to provide input to management of improvements and/or efficiencies that may enhance the workflow as well as client experience
  • Promote and maintain a positive working environment
  • In-depth knowledge of bank products and services and general operating procedures of bank
  • Working knowledge of all processes within Deposit Operations
  • Participate in special projects as needed
  • Perform other related duties as assigned

Qualifications
  • High school diploma or equivalent required
  • Minimum of 1 year of job related experience
  • Strong knowledge of bank operations, policies, and procedures
  • Exceptional communication skills, both written and oral
  • Ability to work under pressure and time restrictions
  • Strong problem solving skills
  • Must be a motivated self-starter (initiative) in order to quickly analyze the facts and determine appropriate course of action to resolve the problem with a minimum of supervision
  • Ability to understand complicated instructions and carry out those instructions with minimal assistance
  • Excellent analytical and problem-solving skills
  • Proficiency in various jobs within the Technology Center in order to provide utility relief
  • Ability to adjust to flexible working hours

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

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