ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Arkansas (NOW HIRING)

Semiserve

IT Helpdesk Analyst

El Dorado, AR · On-site

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operatio ... Manage user accounts, security permissions, and group policies in Active Directory and Microsoft ...

David's Burger

Assistant Manager (Bryant)

Bryant, AR · On-site

The ideal candidate is skilled at organizing and solving problems, leading a team and help managing the daily operation of the business. They will be responsible for maintaining the standard of work ...

Crain Automotive

Area Detail Manager

Fayetteville, AR · On-site

Area Detail Manager We are seeking an experienced and motivated Area Detail Manager to help oversee and manage the detailing operations across multiple auto dealership locations in NWA. The ideal ...

Carrols Corporation

Shift Manager

Forrest City, AR · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Lonoke, AR · On-site

$13 - $16.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

North Little Rock, AR · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Wynne, AR · On-site

$13.75 - $17.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

North Little Rock, AR · On-site

$14.25 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager

Lonoke, AR · On-site

$13 - $16.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager

Wynne, AR · On-site

$13.75 - $17.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Arkansas

Helpdesk Manager information

See Arkansas salary details

$31K

$69.3K

$102.9K

How much do helpdesk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for helpdesk manager in Arkansas is $69,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $82,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Arkansas? The most popular types of Helpdesk jobs in Arkansas are:
What cities in Arkansas are hiring for Helpdesk Manager jobs? Cities in Arkansas with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Arkansas as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $69,279 per year, or $33.3 per hour.

Helpdesk Analyst level 3

360 IT Professionals

Little Rock, AR

$19.75 - $26.75/hr

Contractor

Re-posted 11 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10)
Active Directory Administration
Desktop \ Laptop \ Tablet Hardware
Remote Access (i.e., LogMeIn)
Certifications (CompTIA: A+ or Network+)
CISCO Switches
Windows Server 2008 R2 or later Release
Certifications (MS)

The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection,  malfunctions and program problems.

Central Office

Travel Required - travel expenses reimbursed.

Valid Driver's License

Current Vehicle Insurance Certificates

Local Candidates: In-person interviews in Little Rock

Additional Information

Thanks and Regards,

Ankur Bhatia 


Apply