ZipRecruiter

Log In

1

Helpdesk It Test Technical Support Jobs (NOW HIRING)

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

Compunnel

IT Support Specialist

Houston, TX · On-site

REQUIRED QUALIFICATIONS • 3-5+ years of experience in Desktop Support, IT Support, Help Desk, End User Computing, or a related technical support role. • Strong hands-on experience supporting ...

Athena Technology Group

IT Support Specialist

Coronado, CA · On-site

$70K - $90K/yr

With a proventrack recordof technical support to our customers, we are looking for innovative ... Support Tier 1 type help desk tickets including break/fix and connection type issues. * Work with ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

The IT Support Specialist Level II is a role that combines technical expertise with leadership and ... Employee Assistance programs to help with mental health / wellness * Learning & Development ...

Apex Informatics

IT Support Technician

Ocoee, FL · On-site

$19 - $26/hr

Title: IT Support Technician Location: Ocoee, FL Position Summary We are seeking a skilled Customer ... Provide technical support for video conferencing and audiovisual equipment (MS Teams Rooms, Zoom ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

... help desk requests in a timely manner. Analyze and troubleshoot complex technical problems and ... On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills ...

The Providencia Group

IT Helpdesk Technician

El Paso, TX · On-site

... provide technical support for onsite and remote end users. Responsibilities include, but are not ... Complete a Drug Test * Must be at least 21 years of age * A valid US Driver's license * Have the ...

Dynamic Systems Technology, Inc.

At least three years of IT helpdesk, technical support, or asset-management experience preferred ... candidates with less experience may be considered based on relevant technical experience and ...

New

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

In May 2023, operations were suspended to prioritize exploration and technical studies. Jerritt ... The OpportunityThe IT Support Specialist is responsible for providing reliable, responsive, and ...

Btisolutions

IT Helpdesk

San Jose, CA

$29 - $32/hr

Performing tests and evaluations of new software and hardware. * Providing support to users and ... Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical ...

Jerritt Canyon Gold

IT Support Specialist

Elko, NV

In May 2023, operations were suspended to prioritize exploration and technical studies. Jerritt ... The Opportunity The IT Support Specialist is responsible for providing reliable, responsive, and ...

North End Teleservices

IT Support Technician

Omaha, NE · On-site

$20.50 - $28.25/hr

This position requires a broad range of technical skills, exceptional problem-solving abilities, and the ability to handle a variety of IT and help desk tasks. The IT Support Technician will be ...

Starks Industries

IT Specialist

Fresno, CA

This role provides technical support for hardware, software, telecommunications, web-based systems ... Evaluate and test system functionality tooptimizeperformance and reliability * Monitor and verify ...

previous page

Showing results 41-60

All JobsHelpdesk It Test Technical Support Jobs

Helpdesk It Test Technical Support information

See salary details

$27K

$43.5K

$66K

How much do helpdesk it test technical support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for helpdesk it test technical support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Helpdesk It Test Technical Support jobs?

For Helpdesk It Test Technical Support jobs, the most frequently searched job titles are:

IT Support Specialist

Oak Brook, IL • On-site

CD Peacock
Retail • 51 - 200 employees
Learn more about CD Peacockexternal

$60K - $70K/yr

Full-time

Medical, PTO

Posted 18 days ago

Job description

CD Peacock
The Premier Jeweler of Chicago Since 1837
Family Owned
Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond-a cherished legacy to grace your life for generations to come.
About the role
As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You will troubleshoot hardware, software, network, printer, mobile device, and system-access issues while providing responsive and professional customer service.
This role is ideal for a detail-oriented problem solver with strong technical and communication skills who enjoys helping others and can effectively manage multiple priorities in a collaborative, fast-paced environment.
What you'll do
  • Serve as the first point of contact for employee technical support requests received by phone, email, chat, or the Company's ticketing system.
  • Troubleshoot hardware, software, network, printer, mobile device, and connectivity issues.
  • Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications.
  • Create, manage, prioritize, and resolve support tickets in accordance with established service expectations.
  • Set up and manage user accounts, passwords, permissions, and system access using Active Directory and Microsoft 365.
  • Support employee onboarding and offboarding, including account setup, access changes, equipment preparation, and equipment collection.
  • Perform routine system updates, software installations, security patches, and preventative maintenance.
  • Support conference room technology, video-conferencing systems, and other office equipment.
  • Maintain accurate inventory records for IT hardware, software, licenses, and assigned equipment.
  • Document troubleshooting procedures, system configurations, resolutions, and knowledge-base articles.
  • Follow Company information-security policies and promote cybersecurity best practices.
  • Escalate complex or unresolved technical issues to the appropriate internal or external resource.
  • Provide occasional technical support at other CD Peacock locations as needed.
  • Perform other information technology-related duties as assigned.

Qualifications
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
  • 1-3 years of IT help desk, desktop support, or related technical support experience.
  • Working knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts, including TCP/IP, DNS, and DHCP.
  • Working knowledge of SQL databases.
  • Experience supporting macOS and mobile devices, including iOS and Android, is preferred.
  • Familiarity with Microsoft Entra ID, formerly Azure Active Directory, is preferred.
  • Experience with remote-support and ticket-management tools is preferred.
  • CompTIA A+, Network+, Microsoft, or other relevant technical certifications are preferred.
  • Knowledge of PowerShell scripting or other programming languages is a plus.
  • Strong technical troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and interpersonal skills, with a demonstrated commitment to customer service.
  • Strong organizational and time-management skills with the ability to prioritize multiple requests.
  • High attention to detail and commitment to accuracy.
  • Demonstrates professionalism, honesty, integrity, discretion, and sound judgment.
  • Must be able to work 40 hours per week onsite.
  • Must be able to lift and move computer equipment weighing up to 40 lbs.
  • Occasional travel between Company locations may be required.

Benefits
  • CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.

The pay range for this role is:
60,000 - 70,000 USD per year (Corporate)

Apply