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Helpdesk Internship Jobs in Virginia (NOW HIRING)

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Helpdesk Internship information

What are some common challenges faced during a helpdesk internship, and how can they be overcome?

Helpdesk interns often face challenges such as handling a high volume of support requests and troubleshooting unfamiliar technical issues. It's common to feel overwhelmed at first, but leveraging documentation, asking questions, and learning from experienced team members can help build confidence. Effective communication is key—clearly documenting issues and solutions not only aids your own learning but also helps the entire support team. Over time, exposure to diverse technical problems enhances your problem-solving skills and prepares you for more advanced IT roles.

What does a helpdesk internship do?

A helpdesk internship involves providing technical support to users by troubleshooting hardware, software, and network issues. Interns often assist with resolving user problems, documenting solutions, and gaining experience with tools like ticketing systems and remote support software. The role helps develop communication skills and technical knowledge relevant to IT support careers.

What are the key skills and qualifications needed to thrive as a helpdesk intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by coursework in IT or related fields. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication skills, patience, and a willingness to learn help you effectively resolve user issues and work within a team. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What is the difference between Helpdesk Internship vs Helpdesk Technician?

AspectHelpdesk InternshipHelpdesk Technician
Required CredentialsTypically pursuing or recent graduate, some technical certificationsRelevant certifications like CompTIA A+, technical experience
Work EnvironmentTraining-focused, entry-level, often in IT support teamsFull-time, operational support, troubleshooting hardware/software
Employer & Industry UsageInternships offered by companies for training purposesFull-time role in IT support departments across industries

Helpdesk Internships are designed for students or recent graduates gaining initial experience, often with a focus on learning and training. Helpdesk Technicians are experienced professionals providing ongoing technical support. While both roles involve troubleshooting and customer service, internships are entry-level and temporary, whereas technicians are full-time staff responsible for maintaining IT systems.

What is a helpdesk internship?

A Helpdesk Internship is an entry-level position where interns assist with technical support tasks, such as troubleshooting hardware and software issues, responding to user inquiries, and maintaining IT systems. Interns gain practical experience in diagnosing problems, using ticketing systems, and communicating solutions to end-users. This role is ideal for students or recent graduates interested in starting a career in IT support. Interns often work under the supervision of experienced professionals and may have opportunities to learn about network administration and cybersecurity.

What are the most commonly searched types of Helpdesk jobs in Virginia?

The most popular types of Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Helpdesk Internship jobs?

Cities in Virginia with the most Helpdesk Internship job openings:

Infographic showing various Helpdesk Internship job openings in Virginia as of August 2026, with employment types broken down into 10% Internship, 67% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Summer 2027 Internship Program - Kearney Technology Group Internship

Kearney & Company

Alexandria, VA • On-site

$18 - $28/hr

Full-time

Posted 26 days ago


Job description

Kearney & Company is seeking students majoring in Computer Science, Computer Engineering, Data Analytics, Data Science, Financial Mathematics, or Statistics (or other synonym for IT related major) for our Kearney Technology Group (KTG) Summer Internship Program. The Kearney & Company Summer Internship Program offers a dynamic experience which includes teamwork on federal client sites (depending on the assignment), the opportunity to contribute to and learn about the workplace, and the chance to build a larger professional network. Participation in Kearney's Internship Program also includes an Intern led company-wide community service project. Depending on the engagement, there are specific audits that may require travel throughout the United States and the DC metropolitan area. As a Kearney Technology Group Intern, you will join our Kearney Technology Group (KTG) to work with our audit teams as they leverage data analytics to improve audit efficiency and quality. This is a unique role for you to get heavily involved in both financial and operational management and data analytics process and make an immediate impact working closely with audit teams to help establish and build strong client relationships.
Additional details about our Internship Program include:
  • Hybrid Internship Program: Interns local to Alexadria, VA can work from Kearney & Company HQ and their home. Interns living in other areas can work remotley and travel in to HQ during Kearney & Company in-person week
  • Federal accounting, audit, and/or IT related work experience with federal government clients (depending on the assignment)
  • Week-long Intern Orientation process and training opportunities
  • 8 Week Program with a June start date.
  • Full Time Status, Monday-Friday 8:30-5:30 (paid for all hours worked)
  • Opportunities to participate in company-wide events and social activities with Kearney Team Members
  • Mentor Program

Qualifications
Required Qualifications:
  • Must currently be in Sophomore, Junior, or Senior pursuing a 5th year standing in an accredited college/university working toward a BA/BS degree in Computer Science, Computer Engineering, Data Analytics, Data Science, Financial Mathematics, or Statistics (or other synonym for IT related major)
  • Ability to obtain and maintain an interim U.S. Secret security clearance (requires U.S. citizenship)
  • Excellent verbal and written communication skills

#WhyKearney?
  • Check out testimonials from some of our prior Kearney & Company Interns from years in the past
    • CLICK HERE TO LEARN MORE

The family friendly culture, exciting work, and rewarding environment at Kearney & Company is celebrated through a variety of accomplishments:
  • Top 100 CPA Firms in the United States - Accounting Today
  • Top 500 Entry Level Employers in the U.S. - CollegeGrad.com
  • Top 200 Intern Employers in the U.S. - CollegeGrad.com
  • Top 100 Employer - THE BLACK COLLEGIAN
  • Top 50 "Best for Vets" Employer - Military Times EDGE Magazine
  • Best Place to Work - Washington Business Journal AND Virginia Business

Overview
Exclusively focused on the Government, Kearney & Company provides financial services, including auditing, consulting, and technology services. Our commitment to our employees and clients as well as to dedication and trust, critical values to our Firm, have led to Kearney's recognition as one of the leading accounting firms in the country. Based on our employees' feedback, we are also consistently rated a Best Place to Work. Employment at Kearney means a flexible, collaborative, and open-minded work environment. We hope it is your "first easy decision." Learn more at www.kearneyco.com/careers.
The expected salary range for this position is between $18 and $28/hour. This range is representative of base pay only and does not include overtime pay for hours worked over 40 per week. Actual compensation (meeting or exceeding the range) will be determined based on specific experience, education, work location, clearance level, and other factors permitted by law.
EEO Notice
Work location is subject to change based on client requirements.
Applicants have rights under Federal Employment Laws
EEO Notice and Applicant Accommodation Requests
Kearney & Company is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, national origin, ethnicity, ancestry, genetic information, religion, sex, gender, gender identity, sexual orientation, marital status, pregnancy, childbirth, any medical condition related to pregnancy or childbirth, age, disability, protected veteran status, relationship or association to a protected veteran, or any other characteristic protected by local, state or federal laws, rules or regulation. Click here for more information on Kearney's EEO Policy.
If you would like to request a reasonable accommodation, regarding accessibility of our website, a modification or adjustment of the job application or interview process due to a disability, please call 703-236-2391 or email accommodations@kearneyco.com. Please be advised that this contact information is for accommodation requests only and cannot be used to inquire about the status of an application.
Family and Medical Leave Act (FMLA)
FMLA is designed to help employees balance their work and family responsibilities by allowing them to take reasonable unpaid leave for certain family and medical reasons. Kearney & Company provides eligible employees with up to 12 weeks of unpaid, job-protected leave per year. Military family leave is available for up to 26 weeks under FMLA. Click here to learn more.
Employee Polygraph Protection Act (EPPA)
The EPPA prohibits most private employers from using lie detector tests either for pre-employment screening or during the course of employment. Kearney & Company adheres all provisions of the EPPA. Click here to learn more.