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Helpdesk Coordinator Jobs in Pendleton, IN (NOW HIRING)

USIC

Helpdesk Supervisor

Indianapolis, IN

Position Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company ... coordination with other departments. Standard business hours apply, with occasional flexibility ...

New

Moss Roofing

Production Coordinator

Indianapolis, IN · On-site

$55K - $60K/yr

We're looking for a highly organized, proactive Production Coordinator to help keep our roofing projects running smoothly from contract signing through final completion. As our Production Coordinator ...

Allegion

Shipping Coordinator

Indianapolis, IN · On-site

$17.25 - $22/hr

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you ... Shipping Coordinator-Indianapolis, IN Shipping Coordinator Shipping is a key part of our business.

Allegion

Shipping Coordinator

Indianapolis, IN

$17.25 - $22/hr

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you ... Shipping Coordinator-Indianapolis, IN Shipping Coordinator Shipping is a key part of our business.

Allegion

Shipping Coordinator

Indianapolis, IN · On-site

$17.25 - $22/hr

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you ... Shipping Coordinator-Indianapolis, IN Shipping Coordinator Shipping is a key part of our business.

JLL

Facilities Coordinator

Indianapolis, IN · On-site

Helping to organize and maintain site documentation and operational manuals * Assisting in tracking and reporting on key performance indicators (KPIs) * Coordinating site meetings and helping to ...

Ryan Fireprotection

HR Coordinator

Noblesville, IN · On-site

$19.75 - $25.75/hr

HR Coordinator Department: Human Resources Overview: Ryan Fireprotection is looking for a detail ... Help administer company policies and respond to general HR questions from employees * Support ...

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Helpdesk Coordinator information

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How much do helpdesk coordinator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk coordinator in Pendleton, IN is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $23.32 per hour, depending on experience, location, and employer.

What is a helpdesk coordinator?

Helpdesk Coordinators are professionals responsible for managing and overseeing the daily operations of an organization's IT helpdesk. They serve as the primary point of contact between users experiencing technical issues and the IT support team. Their duties typically include logging support requests, prioritizing tickets, assigning tasks to technicians, and ensuring that problems are resolved efficiently. Helpdesk Coordinators also monitor performance metrics and may contribute to developing support policies and training materials.

How does a helpdesk coordinator balance handling immediate technical issues with managing long-term support projects?

As a Helpdesk Coordinator, you'll often need to juggle urgent user requests alongside ongoing projects such as system upgrades or process improvements. Success in this role requires strong organizational skills and the ability to prioritize tasks effectively. Coordinators usually rely on ticketing systems to track and triage issues, ensuring that critical incidents are resolved promptly while still making progress on broader initiatives. Regular communication with both technical teams and end-users is key to maintaining this balance and ensuring smooth IT operations.

What are the key skills and qualifications needed to thrive as a helpdesk coordinator, and why are they important?

To thrive as a Helpdesk Coordinator, you need a solid understanding of IT support processes, troubleshooting skills, and typically an associate's degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems such as ServiceNow or Zendesk and remote support tools is essential. Excellent communication, organizational abilities, and problem-solving skills help you efficiently manage user requests and coordinate team responses. These skills are crucial for ensuring timely issue resolution, high user satisfaction, and smooth IT operations.

What is the difference between Helpdesk Coordinator vs Helpdesk Technician?

AspectHelpdesk CoordinatorHelpdesk Technician
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like CompTIA A+ or Network+ are preferred
Work EnvironmentOffice setting, coordinating support requests and managing helpdesk operationsTechnical support environment, troubleshooting hardware and software issues
Employer & Industry UsageUsed across IT, customer support, and service industriesPrimarily in IT and technical support sectors
Common Search & ComparisonOften compared for roles involving coordination and customer serviceCompared for hands-on technical troubleshooting roles

The Helpdesk Coordinator focuses on managing support requests, scheduling, and coordinating support teams, while the Helpdesk Technician handles direct technical troubleshooting and issue resolution. Both roles are essential in IT support but differ in responsibilities and daily tasks.

Is helpdesk a good entry level IT job?

Helpdesk Coordinator is often considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It typically requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with additional certifications or skills.

What qualifications do I need for a helpdesk coordinator?

A helpdesk coordinator typically needs a high school diploma or equivalent, with many employers preferring an associate's or bachelor's degree in information technology, computer science, or a related field. Relevant skills include customer service, problem-solving, and familiarity with helpdesk software and operating systems; certifications like CompTIA A+ or ITIL can also enhance qualifications. Strong communication skills and the ability to work in a fast-paced environment are important for success in this role.

What cities near Pendleton, IN are hiring for Helpdesk Coordinator jobs?

Cities near Pendleton, IN with the most Helpdesk Coordinator job openings:

Helpdesk Coordinator jobs near you
Infographic showing various Helpdesk Coordinator job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $42,501 per year, or $20.4 per hour.

Helpdesk Coordinator - Information Technology

NEOGOV

Indianapolis, IN • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
NEOGOV is part of the Office of the Indiana Attorney General, which has been serving the best interests of the State for over 165 years. The Help Desk Technician serves as the primary point of contact for end-users seeking technical support and IT assistance, involving troubleshooting and maintaining IT documentation.
Responsibilities:
• Responds to telephone calls, e-mails and in-person requests. Uses personal knowledge, technical documentation and reference database systems/sources to analyze and solve end-user problems.
• Creates and keeps updated IT documentation (inventories, setup, etc.). Keeps track of help desk requests and provides Help Desk statistics to manager.
• Assists the Systems/Network administrator with daily and special project operations including management of user accounts, systems security verification and performs other duties as assigned.
• Assists in developing training materials and conducts training classes on the applications that make up the standard desktop configuration. Assists providing standard training for all new employees and refresher lessons for current employees.
• Understands PC and network environments, diagnostic and system monitoring tools, Information Technology policies and current software applications/utilities, and equipment platforms.
• Troubleshoots software setups and configurations. Escalates problems that require skills and/or knowledge beyond the Analyst's experience and training to the Systems/Network Administrator.
• Prepares and installs images of standard desktop configurations. Installs applications and applies updates to these programs.
• Proactively seeks and implements solutions that will reduce the cost and time associated with supporting the applications and recognizes and analyzes trends in errors so as to identify and install long term solutions to problems.
Qualifications:
Required:
• Strong understanding of PC and network environments
• Diagnostic tools knowledge
• Standard software applications knowledge
• Excellent computer skills to include but not limited to Outlook, Word, Excel, Office 365
• Strong customer service skills
• Strong organizational skills
• Excellent communication skills both oral and written
• Ability to manage time and plan tasks to meet deadlines
• Ability to set priorities
• Ability to work well in a team environment as well as individually
• Strong sense of ethics, including the need for strict confidentiality
• Excellent verbal and written communication skills are essential
• On-site work required; remote or hybrid arrangements are not permitted
Preferred:
• Prior experience with ticketing systems such as ASM or ServiceNow
• Familiarity with Salesforce and AI tools
• A foundational knowledge of server maintenance and networking
• Knowledge of artificial intelligence concepts or tools
• Some college or equivalent IT experience
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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