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Helpdesk Associate Jobs in Washington, DC (NOW HIRING)

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

Yes Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ... Associate degree in IT-related discipline and or a minimum of 1 years of related experience.

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst Qualifications: - Associates/bachelor's degree in IT or related field. - Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365. - Experience ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

S. CITIZENSHIP with full background investigation required REQUIRED Associate's degree and a ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

CITIZENSHIP with full background investigation required REQUIRED • Associate's degree and a ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

Digital Consultants, LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

Associate degree in IT or related discipline; two additional years of relevant experience may substitute. * Experience: Minimum of 3 years Tier I/II Help Desk or Desktop Support. Windows 10/11, macOS ...

Express

Associate Manager

Tysons, VA · On-site

Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Can be substituted for an associate's degree with 2+ years of relevant experience * 4+ years of ...

New

SecuriGence

VIP Helpdesk Analyst

Arlington, VA

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Can be substituted for an associate's degree with 2+ years of relevant experience * 4+ years of ...

New

Express & Bonobos

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

National Harbor, MD

$15 - $19.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Hanover, MD

$15 - $20.80/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Sterling, VA · On-site

$13.75 - $18.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Washington, DC

Helpdesk Associate information

See Washington, DC salary details

$16

$24

$37

How much do helpdesk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for helpdesk associate in Washington, DC is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.21 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Washington, DC?

The most popular types of Helpdesk jobs in Washington, DC are:

Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,568 per year, or $24.3 per hour.

Helpdesk

GDIT

Manassas, VA • On-site

$70K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Customer Service, Microsoft Windows, Teamwork

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Helpdesk

At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

  • Providing a high level of technical support and service to our remote customers.
  • Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.
  • Demonstrating attention to detail, problem solving, and desire to provide great customer experience.
  • Delivering excellent customer service via phone, chat, email, and tickets.
  • Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment
  • Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.
  • Supporting Active Directory accounts, GPO's and other items
  • Documenting and tracking customer incidents and requests via ticketing management system.
  • Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
  • Serving as subject matter expert to answer questions about software and related issues.
  • Support zero trust

WHAT YOU'LL NEED TO SUCCEED:

  • Required Experience: Associate degree in IT-related discipline and or a minimum of 1 years of related experience.
  • Required Technical Skills: Technical support, networking, application support, problem solving with a familiarity with AI chatbots.
  • Required Certifications: CompTIA Security+ required within 6 months of start date
  • Security Clearance Level: Active Top Secret
  • Required Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable.
  • Location: On Customer Site in Sterling and Manassas Virginia

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and you'll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is 69,264.00 - 92,476.80 - 115,689.60 This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

The likely hourly rate for this position is between $70,550.00 - $95,450.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Manassas

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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