ZipRecruiter

Log In

1

Helpdesk Assistant Jobs in Hamden, CT (NOW HIRING)

Ferraro Foods

Driver Helper

Cheshire, CT · On-site

$175/day

Working alongside our drivers, Driver Helpers assist with unloading deliveries, providing excellent customer service, and supporting the overall delivery experience for customers across the food ...

Ferraro Foods Transport Corp

Driver Helper

Cheshire, CT · On-site

$45K/yr

Working alongside our drivers, Driver Helpers assist with unloading deliveries, providing excellent customer service, and supporting the overall delivery experience for customers across the food ...

Ferraro Foods Inc

Driver Helper

Cheshire, CT · On-site

$175/hr

Working alongside our drivers, Driver Helpers assist with unloading deliveries, providing excellent customer service, and supporting the overall delivery experience for customers across the food ...

Ring's End Inc

Forklift Operator / Yard Help

Branford, CT · On-site

$16.75 - $19.75/hr

... to help assist with our lumberyard operations. Apply and join our amazing lumberyard team! WHY YOU SHOULD WORK FOR US We are an established company that invests in our team and offers real ...

Rings End

Forklift Operator / Yard Help

Branford, CT

$16.75 - $19.75/hr

... to help assist with our lumberyard operations. Apply and join our amazing lumberyard team! WHY YOU SHOULD WORK FOR US We are an established company that invests in our team and offers real ...

Milro Services

Installation Helper

Brookfield, CT · On-site

$20/hr

Assist with the installation of HVAC equipment and associated systems in residential homes and smaller commercial establishments Essential Duties and Responsibilities include the following: * Help ...

Milro Services

Installation Helper

Brookfield, CT

$20/hr

Assist with the installation of HVAC equipment and associated systems in residential homes and smaller commercial establishments Essential Duties and Responsibilities include the following: Help ...

AeroFlow Technologies

General Helper

Middletown, CT · On-site

$20 - $22/hr

We are looking for a General Helper to join our 3rd shift manufacturing team which will help ... Manufacture and/or adapt standard tooling to perform necessary operations. Assist with performing ...

Toby's Services Ltd

Water Treatment Helper

Wolcott, CT · On-site

$23 - $25/hr

Responsibilities * Assist technicians with the installation, maintenance, and servicing of water ... Help prepare job sites and keep work areas clean and organized. * Assist with basic equipment setup ...

WP Ventures Inc

Production Helper

Bridgeport, CT

$16.25 - $20.25/hr

Essential Duties and Responsibilities : * Assist Machine Operators/Production workers * Moving production materials * Catching product off machines * Keeping jobs in numerical order * Assorted tasks ...

Hamilton Connections

Driver's Helper

North Haven, CT · On-site

$16.94/hr

Hamilton Connections is currently seeking per diem Driver's Helpers in North Haven, CT. The ideal candidate is reliable and has material handling experience. Responsibilities: * Unloading trucks

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Assistant JobsHelpdesk Assistant Jobs in Hamden, CT

Helpdesk Assistant information

See Hamden, CT salary details

$10

$20

$32

How much do helpdesk assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for helpdesk assistant in Hamden, CT is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Hamden, CT?

The most popular types of Helpdesk jobs in Hamden, CT are:

What cities near Hamden, CT are hiring for Helpdesk Assistant jobs?

Cities near Hamden, CT with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Hamden, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,104 per year, or $20.7 per hour.

Helpdesk Analyst

Wellington Steele & Associates

Orange, CT • On-site

$40K - $55K/yr

Full-time

Re-posted 11 days ago

Job description

Overview

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.
Employment Type: OTHER

Apply