Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Quick apply
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Support wealth advisors in providing superior client service by helping ensure client requests ... Relevant experience in technology operations, data analysis, process coordination, financial ...
Support wealth advisors in providing superior client service by helping ensure client requests ... Relevant experience in technology operations, data analysis, process coordination, financial ...
Support wealth advisors in providing superior client service by helping ensure client requests ... Relevant experience in technology operations, data analysis, process coordination, financial ...
Support wealth advisors in providing superior client service by helping ensure client requests ... Relevant experience in technology operations, data analysis, process coordination, financial ...
Support wealth advisors in providing superior client service by helping ensure client requests ... Relevant experience in technology operations, data analysis, process coordination, financial ...
Support wealth advisors in providing superior client service by helping ensure client requests ... Relevant experience in technology operations, data analysis, process coordination, financial ...
Senior Editor, The CTO Club
Winnipeg, MB · On-site
The CTO Club helps engineering, AI, and technology leaders navigate the complexity of modern ... Help program and support webinars, livestreams, roundtables, podcasts, and editorial event ...
Senior Editor, The CTO Club
Winnipeg, MB · On-site
The CTO Club helps engineering, AI, and technology leaders navigate the complexity of modern ... Help program and support webinars, livestreams, roundtables, podcasts, and editorial event ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
MSP Technician
Winnipeg, MB · On-site
Helpdesk / End-User Support (L1, L2, L3) * Systems Administration (Windows, Microsoft 365, Active ... Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety ...
Quick apply
MSP Technician
Winnipeg, MB · On-site
Helpdesk / End-User Support (L1, L2, L3) * Systems Administration (Windows, Microsoft 365, Active ... Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety ...
Senior Architect - Contact Center and Conversational AI
Winnipeg, MB · Hybrid
CA$120K - CA$160K/yr
... annually in support of people on the front lines of climate change. We are also proud to be ... Responsibilities include developing technology roadmaps, architecture standards, and principles ...
Senior Architect - Contact Center and Conversational AI
Winnipeg, MB · Hybrid
CA$120K - CA$160K/yr
... annually in support of people on the front lines of climate change. We are also proud to be ... Responsibilities include developing technology roadmaps, architecture standards, and principles ...
Executive Assistant
$20 - $21/hr
Can you help team members and clients solve problems, and you aren't allergic to hard work? Can you ... The Executive Assistantwill support the President and Chief Administrative Officer (Owners ...
Executive Assistant
$20 - $21/hr
Can you help team members and clients solve problems, and you aren't allergic to hard work? Can you ... The Executive Assistantwill support the President and Chief Administrative Officer (Owners ...
Quality Control Tech
Winnipeg, MB · On-site
CA$25 - CA$28/hr
We are seeking a detail-oriented QC Tech to support quality control processes and help ensure products consistently meet established standards, specifications, and customer expectations. What You'll ...
Quality Control Tech
Winnipeg, MB · On-site
CA$25 - CA$28/hr
We are seeking a detail-oriented QC Tech to support quality control processes and help ensure products consistently meet established standards, specifications, and customer expectations. What You'll ...
Executive Assistant
Winnipeg, MB · On-site
CA$20/hr
Can you help team members and clients solve problems, and you aren't allergic to hard work? Can you ... The Executive Assistant will support the President and Chief Administrative Officer (Owners) with ...
Quick apply
Executive Assistant
Winnipeg, MB · On-site
CA$20/hr
Can you help team members and clients solve problems, and you aren't allergic to hard work? Can you ... The Executive Assistant will support the President and Chief Administrative Officer (Owners) with ...
... technologies and know-how to help improve people's hearing and health. In every aspect, from ... Focus on providing audiological phone support to our customers * (fitting, troubleshooting ...
... technologies and know-how to help improve people's hearing and health. In every aspect, from ... Focus on providing audiological phone support to our customers * (fitting, troubleshooting ...
Bilingual French/English Customer Service Agent ON SITE ONLY
Winnipeg, MB · On-site
CA$19.50/hr
... support, third-party verification, sales, lead qualification, market research, and a host of other ... Join our team and together we can help people help others! Our talented team represents various ...
Quick apply
Bilingual French/English Customer Service Agent ON SITE ONLY
Winnipeg, MB · On-site
CA$19.50/hr
... support, third-party verification, sales, lead qualification, market research, and a host of other ... Join our team and together we can help people help others! Our talented team represents various ...
... support, third-party verification, sales, lead qualification, market research, and a host of other ... Join our team and together we can help people help others! Our talented team represents various ...
Quick apply
... support, third-party verification, sales, lead qualification, market research, and a host of other ... Join our team and together we can help people help others! Our talented team represents various ...
Bilingual Customer Care Associate - Remote
Winnipeg, MB · Remote
CA$20 - CA$21/hr
... leading global technology partners and work with a network of over 40,000 smart and diverse ... To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always ...
Bilingual Customer Care Associate - Remote
Winnipeg, MB · Remote
CA$20 - CA$21/hr
... leading global technology partners and work with a network of over 40,000 smart and diverse ... To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always ...
Bilingual Customer Care Associate - Remote
Winnipeg, MB · Remote
CA$20 - CA$21/hr
... leading global technology partners and work with a network of over 40,000 smart and diverse ... To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always ...
Bilingual Customer Care Associate - Remote
Winnipeg, MB · Remote
CA$20 - CA$21/hr
... leading global technology partners and work with a network of over 40,000 smart and diverse ... To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always ...
Help Tech Chat Support information
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Winnipeg, MB?
For Help Tech Chat Support jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Winnipeg, MB look for?
The top searched job categories for Help Tech Chat Support jobs in Winnipeg, MB are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 4 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development