... technology company helping merchants grow, scale, and succeed online. For over a decade, we've ... Your mission * Provide top-tier technical and customer support via chat, phone, and email
... technology company helping merchants grow, scale, and succeed online. For over a decade, we've ... Your mission * Provide top-tier technical and customer support via chat, phone, and email
As an IT Support Technician Intern, a typical day might include some of the following: * Install ... Walking the customer through the problem-solvingprocess either via phone, email, chat, remote ...
As an IT Support Technician Intern, a typical day might include some of the following: * Install ... Walking the customer through the problem-solvingprocess either via phone, email, chat, remote ...
Respond to and resolve Tier 1 and Tier 2 help desk requests, prioritizing incidents and service ... support ongoing IT operations. * Maintain operational excellence by adhering to documented ...
Respond to and resolve Tier 1 and Tier 2 help desk requests, prioritizing incidents and service ... support ongoing IT operations. * Maintain operational excellence by adhering to documented ...
Job Summary: As an Installation Support Tech, you will provide technical support at any of our ... Help prepare parts for application * Clean/wipe down vehicles to prepare them for application and ...
Job Summary: As an Installation Support Tech, you will provide technical support at any of our ... Help prepare parts for application * Clean/wipe down vehicles to prepare them for application and ...
Lead daytoday IT Helpdesk operations to ensure reliable, efficient, and consistent frontline technology support. * Act as an escalation point for complex incidents and service disruptions ...
Lead daytoday IT Helpdesk operations to ensure reliable, efficient, and consistent frontline technology support. * Act as an escalation point for complex incidents and service disruptions ...
... chat and self-serve requests received from end users. Critical tax deadline have to be adhered for ... Virtual support and/or help desk experience an asset * Experience in providing IT support to a high ...
... chat and self-serve requests received from end users. Critical tax deadline have to be adhered for ... Virtual support and/or help desk experience an asset * Experience in providing IT support to a high ...
Troubleshoot and resolve help desk tickets efficiently * Perform on-site technical support and ... Set up and support IT equipment including PCs, laptops, printers, and network devices * Document ...
Troubleshoot and resolve help desk tickets efficiently * Perform on-site technical support and ... Set up and support IT equipment including PCs, laptops, printers, and network devices * Document ...
... support of technology while Broadview Academy improves staff productivity by helping people use the ... Provide mentorship to Help Desk team. * Build positive relationships with customers. * Monitoring ...
... support of technology while Broadview Academy improves staff productivity by helping people use the ... Provide mentorship to Help Desk team. * Build positive relationships with customers. * Monitoring ...
Customer Service / Tech Support Rep - Tech Products (Remote)
Winnipeg, MB · Remote
CA$19.50/hr
Customer Service / Tech Support Rep - Tech Products (Remote) The Customer Service / Tech Support ... help the world's best-known brands improve their businesses through exceptional customer ...
Customer Service / Tech Support Rep - Tech Products (Remote)
Winnipeg, MB · Remote
CA$19.50/hr
Customer Service / Tech Support Rep - Tech Products (Remote) The Customer Service / Tech Support ... help the world's best-known brands improve their businesses through exceptional customer ...
Support all production shifts through shift work and/or on call as required. Training on day shift ... technology and beyond. By combining deep expertise with an entrepreneurial spirit, we help ...
Support all production shifts through shift work and/or on call as required. Training on day shift ... technology and beyond. By combining deep expertise with an entrepreneurial spirit, we help ...
Systems Support: Assist the IT Manager with Windows environment configurations, internal tooling, and digital asset management. Training & Communication: Help colleagues get comfortable with ...
Quick apply
Systems Support: Assist the IT Manager with Windows environment configurations, internal tooling, and digital asset management. Training & Communication: Help colleagues get comfortable with ...
Supporting key services including general/application control audits and assessments, SOC 1 / SOC ... AI tools may help with organizing applications or surfacing relevant qualifications. However, no ...
Supporting key services including general/application control audits and assessments, SOC 1 / SOC ... AI tools may help with organizing applications or surfacing relevant qualifications. However, no ...
... while helping shape the future of our IT environment. Job Summary: The Systems & Network ... Maintain and support cloud infrastructure across Azure and AWS * Perform system hardening ...
... while helping shape the future of our IT environment. Job Summary: The Systems & Network ... Maintain and support cloud infrastructure across Azure and AWS * Perform system hardening ...
IT Systems Administrator
Winnipeg, MB · On-site
... while helping shape the future of our IT environment. Job Summary: The Systems & Network ... Maintain and support cloud infrastructure across Azure and AWS * Perform system hardening ...
Quick apply
IT Systems Administrator
Winnipeg, MB · On-site
... while helping shape the future of our IT environment. Job Summary: The Systems & Network ... Maintain and support cloud infrastructure across Azure and AWS * Perform system hardening ...
In this role, you will provide handson IT support across Canadian Blood Services sites and partner hospitals, helping ensure systems that support blood collection and diagnostic services run reliably ...
In this role, you will provide handson IT support across Canadian Blood Services sites and partner hospitals, helping ensure systems that support blood collection and diagnostic services run reliably ...
Do you have a passion for helping people? When asked, are you the "Go To" for your friends and ... Their prime responsibility is to provide our clients with IT Support to quickly resolve their ...
Do you have a passion for helping people? When asked, are you the "Go To" for your friends and ... Their prime responsibility is to provide our clients with IT Support to quickly resolve their ...
(Remote) Support Analyst
Winnipeg, MB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...
(Remote) Support Analyst
Winnipeg, MB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...
(Remote) Support Analyst
Winnipeg, MB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...
(Remote) Support Analyst
Winnipeg, MB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...
(Remote) Support Analyst
Winnipeg, MB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...
(Remote) Support Analyst
Winnipeg, MB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...
... helping drive design changes and better understanding of customer needs. Responsibility * Work with ... leader in technology, innovation, design, and manufacturing of high-performance harvesting ...
... helping drive design changes and better understanding of customer needs. Responsibility * Work with ... leader in technology, innovation, design, and manufacturing of high-performance harvesting ...
Help Tech Chat Support information
How can I make $2000 a week working from home?
Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Winnipeg, MB? For Help Tech Chat Support jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Winnipeg, MB look for? The top searched job categories for Help Tech Chat Support jobs in Winnipeg, MB are:
Full-time
Medical, Dental, PTO
Posted 14 days ago
Job description
Product Support Specialist - Remote Canada
About Bold Commerce
Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online. For over a decade, we've built innovative, user-friendly solutions that create seamless shopping experiences, increase revenue, and strengthen customer loyalty. Our products span checkout enhancements, pricing strategies, subscriptions, and more, allowing merchants to focus on what they do best: running their business.
rePete is our latest app, designed to increase customer lifetime value without increasing churn. Using AI-driven predictive reorder technology, rePete learns each customer's real purchase rhythm and delivers perfectly timed reorder nudges with no rigid schedules or forced commitments.
At Bold, we combine cutting-edge technology with deep merchant insight to build products that solve real ecommerce challenges. We move quickly, think creatively, and focus on building tools that drive growth today while helping merchants adapt to what's next.
About the role
Bold Commerce is looking for a Product Support Specialist to deliver exceptional customer support and help merchants fully optimize their ecommerce experience. This role focuses on empowering customers to become self-sufficient, delivering timely and effective solutions, and acting as a trusted partner that helps merchants save time, reduce friction, and drive growth.
Your mission
- Provide top-tier technical and customer support via chat, phone, and email
- Prioritize and resolve support tickets efficiently, with a strong focus on first-contact resolution
- Serve as a Bold ambassador by delivering an exceptional customer experience and building long-term trust with merchants
- Troubleshoot and resolve technical, billing, and account-related issues
- Tailor solutions based on an understanding of each merchant's business and ecommerce goals
- Share ecommerce best practices and product guidance to help customers maximize value from Bold products
- Stay up to date on product enhancements, platform changes, and ecommerce trends
- Support pre-sales, onboarding, and migration-related customer needs
- Triage and manage urgent support issues, escalating when appropriate
- Partner cross-functionally with internal teams to improve the overall customer experience
- Maintain professionalism, empathy, and clear communication in all customer interactions
What we're looking for
- 3+ years of experience in technical support or a similar customer-facing role
- Strong experience providing support through phone, email, and live chat channels
- Ability to manage multiple live conversations and competing priorities effectively
- Experience with web technologies such as HTML, CSS, and JavaScript
- Familiarity with Shopify Liquid
- Strong written and verbal communication skills
- Strong technical aptitude with the ability to troubleshoot independently and leverage self-service resources
- Comfortable operating in a fast-paced environment while maintaining patience, professionalism, and empathy
- Experience de-escalating challenging situations and handling difficult customer conversations confidently
- Strong critical thinking, problem-solving, and customer relationship skills
- Passion for ecommerce and helping merchants succeed
Our Investment in YOU!
- Competitive compensation that reflects your experience and skills
- Employer Paid Health & Dental Benefits - starting day 1!
- Competitive paid vacation days
- Annual Health Benefit ($1,000 per year) to help you thrive!
- Virtual mental health and EAP platform for support anytime
- Employee Options to help you grow with us!
- Working remotely - anywhere in Canada
- Flexible work hours
About Bold Commerce
Sourced by ZipRecruiter