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Help Tech Chat Support Jobs in New Britain, CT (NOW HIRING)

Live chat manager support

Hartford, CT ยท On-site

$25 - $40/hr

As a family-owned business founded on customer satisfaction, we're looking for someone to help us continue our legacy of excellence by managing our live chat support system. If you're ready to make a ...

New

Are you a great communicator with a knack for helping people? At D. H. Radomski Inc., we're looking ... We care about your well-being and offer health care benefits to support you. Why Join D. H.

New

Helpdesk Support

East Hartford, CT ยท On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Helpdesk Support

East Hartford, CT ยท On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Helpdesk Support

East Hartford, CT ยท Remote

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

IT Support Technician

Torrington, CT ยท On-site

$22 - $23/hr

This role is ideal for candidates with general IT Help Desk or desktop support experience who are comfortable troubleshooting hardware, assisting end users, and managing basic device maintenance.

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Help Tech Chat Support information

See New Britain, CT salary details

$26.7K

$43K

$65.3K

How much do help tech chat support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help tech chat support in New Britain, CT is $43,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in New Britain, CT? For Help Tech Chat Support jobs in New Britain, CT, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in New Britain, CT look for? The top searched job categories for Help Tech Chat Support jobs in New Britain, CT are:
What cities near New Britain, CT are hiring for Help Tech Chat Support jobs? Cities near New Britain, CT with the most Help Tech Chat Support job openings:

Live chat manager support

D H Radomski Inc

Hartford, CT โ€ข On-site

$25 - $40/hr

Full-time

Posted 2 days ago

New


Job description

Join Our Team as a Live Chat Manager Support

Are you passionate about delivering exceptional customer experiences? At D. H. Radomski Inc., we’ve been transforming homes and building trust for over 40 years in the greater Hartford area. As a family-owned business founded on customer satisfaction, we’re looking for someone to help us continue our legacy of excellence by managing our live chat support system. If you’re ready to make a difference in a company that values quality and relationships, this could be the perfect role for you!

What You’ll Do

As our Live Chat Manager Support, you’ll play a vital role in ensuring our customers receive top-notch assistance through our live chat platform. Here’s what your day-to-day will look like:

  • Manage and oversee the live chat system, ensuring smooth operations and timely responses.
  • Set up and maintain key operational settings, such as per-chat surveys, automated business hours, and CRM integrations.
  • Monitor performance metrics to ensure our live chat service meets and exceeds customer expectations.
  • Collaborate with team members to continuously improve the customer experience.
  • Troubleshoot and resolve any issues related to the live chat management system.
What We’re Looking For

We’re seeking a motivated individual who thrives in a customer-focused environment. While no prior experience is required, here are the qualities and skills that will help you succeed:

  • Strong communication and interpersonal skills.
  • Ability to manage and configure live chat systems, including operational settings like surveys, business hours, and CRM integrations.
  • Analytical mindset to monitor and interpret performance metrics.
  • A proactive approach to problem-solving and attention to detail.
  • Willingness to learn and grow with the company.
Why Join D. H. Radomski Inc.?

At D. H. Radomski Inc., we’re more than just a business—we’re a family. We take pride in fostering a supportive and collaborative work environment where every team member feels valued. Here’s what we offer:

  • Healthcare benefits to support your well-being.
  • The opportunity to be part of a company with a 40+ year legacy of excellence and customer satisfaction.
  • A chance to grow your skills and make a meaningful impact in a trusted, community-focused business.
Ready to Make Your Mark?

If you’re excited about the opportunity to manage and enhance our live chat support system while contributing to a company that puts people first, we want to hear from you! Apply today and join the D. H. Radomski Inc. family in delivering exceptional service and satisfaction to our customers.


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