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Help Tech Chat Support Jobs in Manassas, VA (NOW HIRING)

Eagle Hill Consulting

IT Support Specialist

Arlington, VA · On-site

$65K - $80K/yr

Handle support requests via ticketing systems, email, chat, and in-person * Follow and improve IT ... IT support / helpdesk / internal IT operations * Experience with Windows OS and Microsoft 365

AA2IT

Help Desk Tech

Arlington, VA

$23 - $31/hr

Technical Support Specialist The Technical Support Specialist provides second level support to ... Support Lounge, training, tech orientations etc. * Instills and drives customer satisfaction ...

AA2IT

Help Desk Tech

Arlington, VA

$23 - $31/hr

Technical Support Specialist The Technical Support Specialist provides second level support to ... Support Lounge, training, tech orientations etc. * Instills and drives customer satisfaction ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

AA2IT is looking for a Technical Support Specialist to provide second level support for technical ... Support Lounge, training, tech orientations etc. • Instills and drives customer satisfaction ...

CWPS

Corporate IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Identify recurring issues and recommend improvements to help desk processes and procedures ... chat platforms, ticketing systems, email, phone, and remote support tools. * The position requires ...

Red River

Corporate IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

Identify recurring issues and recommend improvements to help desk processes and procedures ... chat platforms, ticketing systems, email, phone, and remote support tools. * The position requires ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

... chat, self-service tickets, and emails. * Record all technology incidents/service requests in ... High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ...

PGLS

Sr. IT Support Specialist

Arlington, VA · On-site

$80 - $110/hr

Your customers are your colleagues and you are fast, patient, and clear, whether you are helping a ... chat, phone, and desk-side at headquarters, and as the senior escalation point for issues that ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Manassas, VA

Help Tech Chat Support information

See Manassas, VA salary details

$27K

$43.5K

$66K

How much do help tech chat support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help tech chat support in Manassas, VA is $43,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Manassas, VA?

For Help Tech Chat Support jobs in Manassas, VA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Manassas, VA look for?

The top searched job categories for Help Tech Chat Support jobs in Manassas, VA are:

What cities near Manassas, VA are hiring for Help Tech Chat Support jobs?

Cities near Manassas, VA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Manassas, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,470 per year, or $20.9 per hour.

IT Support Specialist

Eagle Hill Consulting

Arlington, VA • On-site

$65K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Provide responsive, customer-focused IT support to Eagle Hill employees

  • Set-up, configure, and deploy PCs and other end-user technology, including onboarding and offboarding tasks

  • Troubleshoot office hardware, software, and network issues, and support Microsoft 365 accounts, MFA, and access controls

Job description

About the Company
Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.
Description
Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.
Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We're looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.
Key Responsibilities
Internal IT Operations
  • Provide responsive, customer-focused IT support to Eagle Hill employees
  • Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
  • Troubleshoot all office hardware, software, and network issues
  • Support Microsoft 365 accounts, MFA, and access controls
  • Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
  • Maintain IT asset inventory and lifecycle tracking
  • Handle support requests via ticketing systems, email, chat, and in-person
  • Follow and improve IT documentation and operational procedures
  • Additional Facilities responsibilities as needed.

Microsoft 365, Power Platform and AI Tools
  • Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
  • Provide basic SharePoint and Power Platform support.
  • Support and troubleshoot Power Apps and Power Automate solutions.
  • Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement
  • Create and maintain technical documentation and user guides
  • Document workflows, applications, and IT processes
  • Contribute to process improvement and digital transformation initiatives

Required:
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • 1-3 years of experience in IT support / helpdesk / internal IT operations
  • Experience with Windows OS and Microsoft 365
  • Experience with MS Azure/Entra
  • Experience with MS InTune
  • Basic understanding of Microsoft Power Apps and Power Automate
  • Basic understanding of AI tools, chatbots, or automation platforms
  • Ability to manage multiple tasks independently
  • Strong troubleshooting and problem-solving skills
  • Strong customer service skills and a commitment to providing a positive employee experience
  • Strong written and verbal communication skills
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Desired:
  • Relevant IT certifications, such as CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, or ITIL 4 Foundation
  • Experience with Microsoft Intune, Windows Autopilot, Azure, Entra ID, or similar endpoint and identity management tools
  • Familiarity with PowerShell, Python, or other scripting and automation tools
  • Experience with SharePoint, Power Apps, or Power Automate
  • Exposure to Azure, AI tools, or other emerging workplace technologies
  • Experience with IT asset management, employee onboarding/offboarding, or ticketing systems

Compensation: A reasonable expectation for a starting annual salary range is: $65,000 - $80,000. This range is reflective of the Washington, DC metropolitan area. When extending offers we consider level of experience and location.
Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees are also eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.
Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.
Eagle Hill Consulting, LLC is an Equal Opportunity Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703-229-8600 or e-mail careers@eaglehillconsulting.com.
Eagle Hill Consulting, LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance, talent and change management. Eagle Hill works with a range of public, private, and non-profit organizations in the Washington, DC, Seattle, and Boston metropolitan areas and across the nation. A recognized leader, Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place to work. More information is available at www.eaglehillconsulting.com.

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