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Help Tech Chat Support Jobs in Chesapeake, VA (NOW HIRING)

TEKsystems

It Support Technician

Newport News, VA

$20/hr

... chat, and ticketing systems. - Provide courteous and professional customer service while ... Required Experience: 1.) 1-2 years of experience in a help desk, service desk, technical support ...

TEKsystems

It Support Technician

Newport News, VA

$20/hr

... chat, and ticketing systems. - Provide courteous and professional customer service while ... Required Experience: 1.) 1-2 years of experience in a help desk, service desk, technical support ...

RavenTek

Helpdesk Support Specialist II

Norfolk, VA · On-site

$25 - $28/hr

This role serves as an initial point of contact for IT support requests and ensures timely ... Respond to end-user phone, email, or chat requests for technical support in a timely manner while ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Chesapeake, VA

Help Tech Chat Support information

See Chesapeake, VA salary details

$26.2K

$42.2K

$64.1K

How much do help tech chat support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for help tech chat support in Chesapeake, VA is $42,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Chesapeake, VA?

For Help Tech Chat Support jobs in Chesapeake, VA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Chesapeake, VA look for?

The top searched job categories for Help Tech Chat Support jobs in Chesapeake, VA are:

What cities near Chesapeake, VA are hiring for Help Tech Chat Support jobs?

Cities near Chesapeake, VA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Chesapeake, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,227 per year, or $20.3 per hour.

IT Help Desk Technician

Networking Technologies + Support, Inc.

Hampton, VA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Networking Technologies + Support (NTS) is seeking a customer-focused IT Help Desk Technician. If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer service-oriented environment, we'd love to hear from you.
This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies.
What You'll Do
Provide Tier I/II Help Desk and desktop support for employees.
Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.
Resolve hardware, software, network connectivity, and Microsoft 365 issues.
Document, prioritize, and resolve incidents and service requests using ManageEngine
ServiceDesk Plus.
Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central.
Create and manage Active Directory user accounts, password resets, group memberships, and permissions.
Install, configure, and maintain desktop hardware and software.
Escalate complex technical issues while ensuring timely customer communication.
Deliver exceptional customer service while meeting established service level agreements (SLAs).
Follow ITIL-based incident, request, and problem management processes.
Preferred Qualifications
2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.
Experience supporting:
Windows 10/11
Microsoft 365
Active Directory
Printers and peripheral devices
Mobile devices (iOS/Android)
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Passion for providing outstanding customer service.
What Makes You Successful
Positive, customer-first attitude.
Ability to multitask and prioritize in a fast-paced support environment.
Strong documentation and organizational skills.
Desire to continuously learn new technologies.
Ability to work collaboratively with technical teams and end users.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits: Start on Day 91 of employment
Schedule: M-F
Why Join NTS?
Competitive pay
Medical, Dental, and Vision Insurance
Paid Time Off and Holidays
401(k)
Ongoing technical training and certification opportunities
Career advancement within a growing technology company
Opportunity to work on diverse and challenging infrastructure projects
At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.
Networking Technologies + Support (NTS) is an Equal Opportunity Employer.
NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national

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