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Help Tech Chat Support Jobs in Crown Point, IN (NOW HIRING)

IT Help Desk Tier 1 - Bilingual

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

IT Help Desk Tier 1 - Bilingual

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, resolution, and ...

IT Help Desk Tier 1 - Bilingual

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will assist traders via phone, email, and chat with everything from basic website navigation ... Help customers transition seamlessly between desktop, web, and mobile platforms Engineering ...

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will assist traders via phone, email, and chat with everything from basic website navigation ... Help customers transition seamlessly between desktop, web, and mobile platforms Engineering ...

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Across North America, we help clients enhance workplace experiences and business operations through ...

IT Support

Chicago, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Across North America, we help clients enhance workplace experiences and business operations through ...

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Across North America, we help clients enhance workplace experiences and business operations through ...

IT Support

Chicago, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Across North America, we help clients enhance workplace experiences and business operations through ...

IT Support

Chicago, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Across North America, we help clients enhance workplace experiences and business operations through ...

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

... Helpdesk team members support. - Facilitate escalation of technical issues to appropriate IT team members, management and third-party vendors. - Implement and manage inventory asset system for PCs ...

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

We help companies that are looking to hire IT Support Specialists for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today!

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

IT Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

We help companies that are looking to hire IT Support Specialists for jobs Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone ...

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their ... through chat, helpdesk inquiries, email as well as phone * Troubleshoot and analyze errors ...

Showing results 21-40

Help Tech Chat Support information

See Crown Point, IN salary details

$25.6K

$41.3K

$62.6K

How much do help tech chat support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help tech chat support in Crown Point, IN is $41,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $44,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Crown Point, IN?

For Help Tech Chat Support jobs in Crown Point, IN, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Crown Point, IN look for?

The top searched job categories for Help Tech Chat Support jobs in Crown Point, IN are:

What cities near Crown Point, IN are hiring for Help Tech Chat Support jobs?

Cities near Crown Point, IN with the most Help Tech Chat Support job openings:

IT Help Desk Tier 1 - Bilingual

DEX Imaging

Chicago, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

626th of 734 rated retailers


Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

What DEX Imaging employees say

Pay

Benefits

Hours and flexibility

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