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Help Tech Chat Support Jobs in Lafayette, IN (NOW HIRING)

Provide first-level technical support via phone, email, chat, or ticketing systems. * Log ... Experience in technical support, help desk, or service desk environments. * Knowledge of: * Windows ...

The IT Support Technician provides frontline technical support for theater locations and corporate ... Respond to help desk tickets, emails, and phone calls from theater and corporate staff. * Diagnose ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Help Tech Chat Support information

See Lafayette, IN salary details

$26K

$41.8K

$63.5K

How much do help tech chat support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help tech chat support in Lafayette, IN is $41,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What job categories do people searching Help Tech Chat Support jobs in Lafayette, IN look for?

The top searched job categories for Help Tech Chat Support jobs in Lafayette, IN are:

What cities near Lafayette, IN are hiring for Help Tech Chat Support jobs?

Cities near Lafayette, IN with the most Help Tech Chat Support job openings:

IT Helpdesk Analyst

Elevance Systems Inc

Lafayette, IN • On-site

Other

Posted 19 days ago


Job description

Job Summary:
An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal disruption to business operations. The role involves troubleshooting, incident management, user support, and maintaining high levels of customer service.

Key Responsibilities
  • Provide first-level technical support via phone, email, chat, or ticketing systems.
  • Log, prioritize, and track incidents and service requests.
  • Troubleshoot hardware, software, operating system, and network issues.
  • Escalate complex technical problems to higher-level support teams when necessary.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
  • Manage user accounts, passwords, and access permissions.
  • Monitor and follow up on open tickets to ensure timely resolution.
  • Maintain accurate documentation of incidents, solutions, and procedures.
  • Assist with onboarding and offboarding of employees, including account setup and equipment allocation.
  • Ensure compliance with IT policies, security standards, and service-level agreements (SLAs).
Required Skills & Qualifications
  • Bachelor''''s degree or diploma in Information Technology, Computer Science, or related field (preferred).
  • Experience in technical support, help desk, or service desk environments.
  • Knowledge of:
    • Windows and/or macOS operating systems
    • Microsoft 365 applications
    • Active Directory and user account management
    • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
    • IT ticketing systems and ITSM tools
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.