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Help Samsung Technical Support Jobs in Iowa (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

Provide direct support, consultation, guidance and training to users and identify technical ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Ambank Company

Help Desk Specialist

Sioux Center, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... technical support. In this role, you'll provide exceptional customer service by resolving ... a helpful and positive attitude. You'll work closely with teammates and other departments to ...

BAE Systems

Technical Co-Op 2

Cedar Rapids, IA · On-site

$42K - $57K/yr

Join BAE Systems and help shape our future while creating yours. In this position, you will ... Role Summary This position provides technical and operational support to the Operations team by ...

Miamioh

Tech Support Student Assistant

Armstrong, IA

Customer service experience or a strong desire to help others. Desired Qualifications: * Prior experience in a technical support role. * Familiarity with university-specific technology and software ...

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Provide direct support, consultation, guidance and training to users and identify technical ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Provide direct support, consultation , guidance and training to users and identify technical ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Provide direct support, consultation, guidance and training to users and identify technical ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

The Reserves Network Inc

IT Support Technician

Marengo, IA · On-site

$60K - $63K/yr

  • Medical

  • Dental

  • Life

  • Retirement

... quality technical assistance. The IT Support Technician will install, configure, and troubleshoot hardware, software, mobile devices, and Microsoft 365 applications while helping maintain system ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Iowa

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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Help Desk Technician

Winsor Consulting Group LLC

Iowa City, IA • On-site

$19.50 - $26.50/hr

Full-time

Re-posted 3 days ago

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a wide range of IT issues. This client-facing role is essential to maintaining positive customer relationships and ensuring the smooth operation of our clients’ environments. You'll work within a team-oriented service desk, triaging and resolving issues or escalating as necessary, while documenting your work accurately and consistently in our systems.

You will contribute to a standardized, ITIL-aligned support experience that reinforces Winsor’s reputation for fast, professional, and reliable service. Success in this role comes from responsiveness, clear communication, a desire to learn, and an ability to follow processes.

Job Duties:
  • Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
  • Troubleshoot common user issues including password resets, email access, device performance, printing, and basic networking.
  • Monitor and respond to alerts for supported environments.
  • Participate in the oncall rotation to provide afterhours emergency support as scheduled.
  • Configure and deploy new workstations per Winsor’s documented imaging and setup procedures.
  • Travel onsite when necessary to assist with support issues that require a physical presence.
  • Escalate unresolved issues to Tier 2 or Systems teams following Winsor’s documented escalation paths.
  • Maintain accurate and thorough documentation of client interactions, troubleshooting steps, and resolutions.
  • Adhere to established SLAs, escalation timelines, and clientspecific standards.
  • Contribute to internal documentation and process improvement initiatives.
  • Deliver a positive customer experience by maintaining a helpful and professional demeanor in all interactions.
    • Preferred Skills:
  • Foundational understanding of Microsoft 365, Windows 10/11, and basic networking (TCP/IP, DNS, DHCP), application troubleshooting.
  • Excellent verbal and written communication skills with an emphasis on client service.
  • Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus.
  • Ability to follow defined processes and troubleshoot using checklists or SOPs.
  • Strong time management and organizational skills.
  • Commitment to continual learning and process improvement.
    • Experience:
  • 1 to 2 years of experience in a help desk or technical support role preferred.
  • Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.
  • Familiarity with ITIL principles is a bonus but not required.
    • Education:
  • High school diploma or equivalent required.
  • Associate degree in IT, Computer Science, or related field preferred.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are advantageous.

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