QUALITY ANALYST (HYBRID)
Montreal, QC · Hybrid
Your insights will help identify trends, uncover root causes of issues, and provide actionable ... interactions (phone, email, chat), claims, client administration, and onboarding activities.
QUALITY ANALYST (HYBRID)
Montreal, QC · Hybrid
Your insights will help identify trends, uncover root causes of issues, and provide actionable ... interactions (phone, email, chat), claims, client administration, and onboarding activities.
Maintenance Specialist
Rouyn-noranda, QC · On-site
In this role, you will help maintain and troubleshoot mining technology equipment used in mineral ... Provide technical support via phone, email, and remote access * Support equipment installations and ...
Quick apply
Maintenance Specialist
Rouyn-noranda, QC · On-site
In this role, you will help maintain and troubleshoot mining technology equipment used in mineral ... Provide technical support via phone, email, and remote access * Support equipment installations and ...
QUALITY ANALYST (HYBRID)
Montreal, QC · Hybrid
Your insights will help identify trends, uncover root causes of issues, and provide actionable ... interactions (phone, email, chat), claims, client administration, and onboarding activities.
QUALITY ANALYST (HYBRID)
Montreal, QC · Hybrid
Your insights will help identify trends, uncover root causes of issues, and provide actionable ... interactions (phone, email, chat), claims, client administration, and onboarding activities.
Take phone calls, handle information requests and forward them to the right person. * Help identify your team's operational risks and opportunities for improvement. What we offer* * Competitive ...
Take phone calls, handle information requests and forward them to the right person. * Help identify your team's operational risks and opportunities for improvement. What we offer* * Competitive ...
Previous experience in customer service, ideally multichannel (phone, email, chat) * Familiarity with helpdesk softwares (Zendesk or equivalent) * Experience with Shopify or e-commerce is a plus
Quick apply
Previous experience in customer service, ideally multichannel (phone, email, chat) * Familiarity with helpdesk softwares (Zendesk or equivalent) * Experience with Shopify or e-commerce is a plus
Deliver happiness - You will help FixMeStick customers over phone and email to answer their questions, troubleshoot, and solve any FixMeStick-related problems. * Continue to grow - You will discover ...
Deliver happiness - You will help FixMeStick customers over phone and email to answer their questions, troubleshoot, and solve any FixMeStick-related problems. * Continue to grow - You will discover ...
... phone calls don't go unanswered, and in-person broker meetings are regularly penned into their ... We help you prioritize your well-being from day one through flexible health benefits, early leave ...
... phone calls don't go unanswered, and in-person broker meetings are regularly penned into their ... We help you prioritize your well-being from day one through flexible health benefits, early leave ...
Account Manager/Account Executive
Montreal, QC · Hybrid
CA$60K - CA$70K/yr
... by phone to bring new customers to the company. Your list of prospects can span all of North ... Invest in Your Future - Benefit from our RRSP program to help you plan ahead. * Grow With Us - Take ...
Quick apply
Account Manager/Account Executive
Montreal, QC · Hybrid
CA$60K - CA$70K/yr
... by phone to bring new customers to the company. Your list of prospects can span all of North ... Invest in Your Future - Benefit from our RRSP program to help you plan ahead. * Grow With Us - Take ...
Account Manager/Account Executive
Montreal, QC · Hybrid
CA$60K - CA$70K/yr
... by phone to bring new customers to the company. Your list of prospects can span all of North ... Invest in Your Future - Benefit from our RRSP program to help you plan ahead. * Grow With Us - Take ...
Account Manager/Account Executive
Montreal, QC · Hybrid
CA$60K - CA$70K/yr
... by phone to bring new customers to the company. Your list of prospects can span all of North ... Invest in Your Future - Benefit from our RRSP program to help you plan ahead. * Grow With Us - Take ...
... phone calls don't go unanswered, and in-person broker meetings are regularly penned into their ... We help you prioritize your well-being from day one through flexible health benefits, early leave ...
... phone calls don't go unanswered, and in-person broker meetings are regularly penned into their ... We help you prioritize your well-being from day one through flexible health benefits, early leave ...
You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve ... Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while ...
You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve ... Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while ...
You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve ... Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while ...
You will provide support via incoming calls/emails and help analyze, troubleshoot, and resolve ... Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while ...
... a direct impact; helping people move forward with confidence during situations that genuinely ... service through phone, email, and chat channels. This role operates within a high-volume ...
... a direct impact; helping people move forward with confidence during situations that genuinely ... service through phone, email, and chat channels. This role operates within a high-volume ...
Food Service Supervisor
Brossard, QC · On-site
CA$17 - CA$20/hr
Example of daily duties : - Serve customers on the phone and in the store. - Making Pizza's and ... join our team and help fuel our growth. Smart hustle and inspired solutions are only 2 of the ...
Quick apply
Food Service Supervisor
Brossard, QC · On-site
CA$17 - CA$20/hr
Example of daily duties : - Serve customers on the phone and in the store. - Making Pizza's and ... join our team and help fuel our growth. Smart hustle and inspired solutions are only 2 of the ...
... phone calls don't go unanswered. We want your talent! If you are great at: * Organizing and ... that help Canadian businesses have a safer and brighter future. We're a company of passionate ...
... phone calls don't go unanswered. We want your talent! If you are great at: * Organizing and ... that help Canadian businesses have a safer and brighter future. We're a company of passionate ...
Kitchen Assistant
CA$23.40/hr
Kitchen Helper Full-time · Variable schedule, evenings, weekends and holidays · Laval, Quebec · ... cell phone, wellness, leisure), access to company gyms, modern and recently renovated environment ...
Kitchen Assistant
CA$23.40/hr
Kitchen Helper Full-time · Variable schedule, evenings, weekends and holidays · Laval, Quebec · ... cell phone, wellness, leisure), access to company gyms, modern and recently renovated environment ...
Kitchen Assistant
CA$23.40/hr
Kitchen Helper Full-time · Variable schedule, evenings, weekends and holidays · Laval, Quebec · ... cell phone, wellness, leisure), access to company gyms, modern and recently renovated environment ...
Kitchen Assistant
CA$23.40/hr
Kitchen Helper Full-time · Variable schedule, evenings, weekends and holidays · Laval, Quebec · ... cell phone, wellness, leisure), access to company gyms, modern and recently renovated environment ...
Kitchen Assistant
CA$23.40/hr
Kitchen Helper Full-time · Variable schedule, evenings, weekends and holidays · Laval, Quebec · ... cell phone, wellness, leisure), access to company gyms, modern and recently renovated environment ...
Kitchen Assistant
CA$23.40/hr
Kitchen Helper Full-time · Variable schedule, evenings, weekends and holidays · Laval, Quebec · ... cell phone, wellness, leisure), access to company gyms, modern and recently renovated environment ...
Bilingual Virtual Claims Helper/Assistante ou assistant aux réclamations bilingue virtuel
Quebec, QC · Remote
CA$60K - CA$65K/yr
... phone. This permanent full-time position is open to candidates located anywhere in Canada willing to work in one of the two Eastern Time Zone (EST) shifts of 10:00 am - 6:00 pm EST or 12:00 pm ...
Quick apply
Bilingual Virtual Claims Helper/Assistante ou assistant aux réclamations bilingue virtuel
Quebec, QC · Remote
CA$60K - CA$65K/yr
... phone. This permanent full-time position is open to candidates located anywhere in Canada willing to work in one of the two Eastern Time Zone (EST) shifts of 10:00 am - 6:00 pm EST or 12:00 pm ...
Communicate in writing or by phone with stakeholders. * Help develop operational processes and modifications to the sector's computer systems. * Make decisions and be able to justify them to members ...
Communicate in writing or by phone with stakeholders. * Help develop operational processes and modifications to the sector's computer systems. * Make decisions and be able to justify them to members ...
Help Phone information
What jobs pay 2000 a day?
High-paying jobs that can reach $2,000 a day often include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain high-level consultants or contractors. These positions typically require advanced education, certifications, extensive experience, and often involve working in high-stakes environments or on a contractual basis with significant expertise.
What is the difference between Help Phone vs Crisis Hotline Worker?
| Aspect | Help Phone | Crisis Hotline Worker |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma; specialized crisis intervention training |
| Work Environment | Remote or call center setting, often part-time | Call centers, community centers, or hospitals, often full-time |
| Employer & Industry Usage | Nonprofit organizations, government helplines | Nonprofits, mental health agencies, emergency services |
| Common Search & Comparison | Help Phone vs Crisis Hotline Worker |
Help Phone and Crisis Hotline Worker roles both provide vital support via phone, often requiring similar certifications and working in call center environments. Help Phone typically offers more flexible, part-time opportunities, while Crisis Hotline Workers may work full-time in specialized settings. Both serve the community by offering immediate emotional support and crisis intervention.
What jobs can I work from my phone?
Help Phone roles typically involve customer support or technical assistance that can often be performed remotely using a smartphone. Common jobs include customer service representative, virtual assistant, or technical support agent, which may require communication tools like chat, email, or video calls and basic technical skills. These positions often offer flexible schedules and can be suitable for remote work from a phone.
What job makes $10,000 a month without a degree?
A Help Phone operator or customer support specialist can earn around $10,000 a month with experience, strong communication skills, and sometimes specialized technical knowledge. High earnings are often associated with roles in technical support, sales, or management within call centers or support services, especially for companies serving large clients or offering premium services.
How to become a crisis text line counselor?
To become a crisis text line counselor, applicants typically need to complete a training program provided by the organization, which covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and often commit to a specific schedule, including evening or weekend shifts.
Other
Posted 20 days ago
Job description
As a Quality Analyst, Bilingual, you will play a vital role in supporting the Quality Program by analyzing data and evaluating the quality and performance of GreenShield operations including areas such as contact centre services, claims processing, client administration, and onboarding. Your insights will help identify trends, uncover root causes of issues, and provide actionable recommendations that empower operational teams to enhance service delivery and compliance.
Key Responsibilities
- Analyze quality and performance data from multiple insurance functions, including contact centre interactions (phone, email, chat), claims, client administration, and onboarding activities.
- Utilize speech analytics platforms (e.g., NICE, Verint), business intelligence tools (e.g., Power BI), and quality management systems to monitor KPIs, SLAs, and compliance metrics.
- Conduct detailed root cause analyses using structured methodologies (5 Whys, Fishbone diagrams, journey mapping) to identify process inefficiencies and recurring errors.
- Develop and maintain detailed dashboards, scorecards, and reports that clearly communicate quality and performance trends to supervisors and operational teams.
- Provide data-driven insights and recommendations to support coaching, training, and process improvement initiatives led by leadership.
- Collaborate with cross-functional teams-including claims, client services, onboarding, automation, and customer experience to support the implementation of quality standards and process enhancements.
- Monitor customer and stakeholder feedback metrics such as NPS, CSAT, and escalation data to identify opportunities for improvement.
- Support project teams by providing analytical assessments of process adherence and performance outcomes.
- Assist the training team by delivering quality insights that reinforce best practices and support continuous learning.
- Maintain accurate documentation of quality reviews, audit findings, and improvement initiatives to ensure transparency and compliance.