Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop ... Communicating with clients and providing in-person and phone support, if required.
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop ... Communicating with clients and providing in-person and phone support, if required.
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop ... Communicating with clients and providing in-person and phone support, if required.
Quick apply
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop ... Communicating with clients and providing in-person and phone support, if required.
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Provide end user support to inbound phone requests from end users. * Triage inbound service ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Provide end user support to inbound phone requests from end users. * Triage inbound service ...
Closing drivers will help with evening clean up. Assist with serving customers on the phone and instore. Helping with preparing orders. Closing time is 12am Sunday-Thursday and 1am on Fridays & ...
Closing drivers will help with evening clean up. Assist with serving customers on the phone and instore. Helping with preparing orders. Closing time is 12am Sunday-Thursday and 1am on Fridays & ...
Bilingual Claims Helper (Community Based)
CA$60K - CA$65K/yr
At Castlemain, we help people understand, access, and engage with class action settlements and ... by phone. When not attending in-person sessions or events, you will work remotely from your home.
Quick apply
Bilingual Claims Helper (Community Based)
CA$60K - CA$65K/yr
At Castlemain, we help people understand, access, and engage with class action settlements and ... by phone. When not attending in-person sessions or events, you will work remotely from your home.
Closing drivers will help with evening clean up. Assist with serving customers on the phone and instore. Helping with preparing orders. Closing time is 12am Sunday-Thursday and 1am on Fridays & ...
Quick apply
Closing drivers will help with evening clean up. Assist with serving customers on the phone and instore. Helping with preparing orders. Closing time is 12am Sunday-Thursday and 1am on Fridays & ...
Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic ... Proactively reach out to help manage customer relationships and retain customers on product
Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic ... Proactively reach out to help manage customer relationships and retain customers on product
Delivery Driver
Brossard, QC · On-site
$21/hr
Tips & Mileage paid in cash daily When in the store you will be expected to help out with other tasks such as: -serve customers instore & on the phone -help prepare orders -cleaning/sweeping/dish ...
Delivery Driver
Brossard, QC · On-site
$21/hr
Tips & Mileage paid in cash daily When in the store you will be expected to help out with other tasks such as: -serve customers instore & on the phone -help prepare orders -cleaning/sweeping/dish ...
... helping clients achieve lifetime financial security and live healthier lives. In this role, you will speak with existing Sun Life clients primarily by phone , and through video meetings when ...
... helping clients achieve lifetime financial security and live healthier lives. In this role, you will speak with existing Sun Life clients primarily by phone , and through video meetings when ...
... helping clients achieve lifetime financial security and live healthier lives. In this role, you will speak with existing Sun Life clients primarily by phone , and through video meetings when ...
... helping clients achieve lifetime financial security and live healthier lives. In this role, you will speak with existing Sun Life clients primarily by phone , and through video meetings when ...
Administrative Assistant II
Laval, QC · On-site
Help maintain a professional, welcoming, and functional environment for employees, customers, and ... Manage main office phone line coverage, including call routing, transferring calls, and ensuring ...
Administrative Assistant II
Laval, QC · On-site
Help maintain a professional, welcoming, and functional environment for employees, customers, and ... Manage main office phone line coverage, including call routing, transferring calls, and ensuring ...
Administrative Assistant II
Laval, QC · On-site
Help maintain a professional, welcoming, and functional environment for employees, customers, and ... Manage main office phone line coverage, including call routing, transferring calls, and ensuring ...
Administrative Assistant II
Laval, QC · On-site
Help maintain a professional, welcoming, and functional environment for employees, customers, and ... Manage main office phone line coverage, including call routing, transferring calls, and ensuring ...
Manage phone support * Help create technical documentation to enrich our knowledge base * Support the training of new Level 1 Associates Your manager's role will be to equip and support you as you ...
Quick apply
Manage phone support * Help create technical documentation to enrich our knowledge base * Support the training of new Level 1 Associates Your manager's role will be to equip and support you as you ...
CA$20/hr
Answering and directing incoming phone calls for sales and service overflow calls * Handles and de-escalates guests concern * Help customers with any questions or concerns they have * Interact with ...
CA$20/hr
Answering and directing incoming phone calls for sales and service overflow calls * Handles and de-escalates guests concern * Help customers with any questions or concerns they have * Interact with ...
... the phone will be expected * You'll estimate and provide quotations for piping service projects at customer facilities, helping customers understand the scope and cost * Tracking and controlling ...
... the phone will be expected * You'll estimate and provide quotations for piping service projects at customer facilities, helping customers understand the scope and cost * Tracking and controlling ...
... the phone will be expected * You'll estimate and provide quotations for piping service projects at customer facilities, helping customers understand the scope and cost * Tracking and controlling ...
... the phone will be expected * You'll estimate and provide quotations for piping service projects at customer facilities, helping customers understand the scope and cost * Tracking and controlling ...
$14 - $17/hr
Phone and Communication Management: * Answer and direct incoming phone calls in a polite and ... Help maintain records, including visitor logs, and ensure proper documentation of front desk ...
$14 - $17/hr
Phone and Communication Management: * Answer and direct incoming phone calls in a polite and ... Help maintain records, including visitor logs, and ensure proper documentation of front desk ...
Delivery Driver
CA$21/hr
Tips & Mileage paid in cash daily When in the store you will be expected to help out with other tasks such as: -serve customers instore & on the phone -help prepare orders - cleaning/sweeping/dish ...
Quick apply
Delivery Driver
CA$21/hr
Tips & Mileage paid in cash daily When in the store you will be expected to help out with other tasks such as: -serve customers instore & on the phone -help prepare orders - cleaning/sweeping/dish ...
... the phone , uncover their financial goals, and provide personalized retirement and wealth solutions that help them take action. Through consultative conversations, you'll identify opportunities to ...
... the phone , uncover their financial goals, and provide personalized retirement and wealth solutions that help them take action. Through consultative conversations, you'll identify opportunities to ...
... the phone , uncover their financial goals, and provide personalized retirement and wealth solutions that help them take action. Through consultative conversations, you'll identify opportunities to ...
... the phone , uncover their financial goals, and provide personalized retirement and wealth solutions that help them take action. Through consultative conversations, you'll identify opportunities to ...
Help Phone information
What is the difference between Help Phone vs Crisis Hotline Worker?
| Aspect | Help Phone | Crisis Hotline Worker |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma; specialized crisis intervention training |
| Work Environment | Remote or call center setting, often part-time | Call centers, community centers, or hospitals, often full-time |
| Employer & Industry Usage | Nonprofit organizations, government helplines | Nonprofits, mental health agencies, emergency services |
| Common Search & Comparison | Help Phone vs Crisis Hotline Worker |
Help Phone and Crisis Hotline Worker roles both provide vital support via phone, often requiring similar certifications and working in call center environments. Help Phone typically offers more flexible, part-time opportunities, while Crisis Hotline Workers may work full-time in specialized settings. Both serve the community by offering immediate emotional support and crisis intervention.
Full-time
Medical
Re-posted 17 days ago
Job description
Help Desk Manager Job Description
We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.
To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.
Help Desk Manager Responsibilities:
- Managing and supporting a team of help desk technicians.
- Mentoring your team, providing training, and conducting performance evaluations.
- Monitoring team performance and developing feedback reports for management.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Managing escalations and ensuring any issues are resolved in a timely manner.
- Making recommendations to improve operational efficiency.
Help Desk Manager Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- At least two years of experience as a Help Desk Manager or in a technical support role.
- Strong technical background.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Strong customer service skills.
Advantages at Digital Days
- Competitive salary based on experience
- Healthcare Plan
- Laptop and Mobile Phone Provided
- Remote Working
Optionaloffice benefits:
- Direct access to the Lachine Canal, minutes from downtown Montreal
- Open office space and open culture
- Opus card paid in part by the company
- Games in the office to help you to relax
- Restaurant on site
- Gym on site
- Daycare on site
- Public terrace overlooking the Canal
About Digital Days
Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!
The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.
Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.
If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!
Please note that only selected candidates will be contacted.
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Description du poste de responsable du service d'assistance
Nous recherchons un responsable du service d'assistance experimente pour superviser notre equipe d'assistance informatique afin de fournir une assistance technique exemplaire a nos clients. Tu seras charge de former, soutenir et diriger ton equipe. Tu devras egalement gerer l'escalade des tickets et resoudre tous les problemes techniques.
Pour reussir en tant que responsable du service d'assistance, tu dois avoir d'excellentes competences interpersonnelles et de gestion des conflits. En fin de compte, un responsable du service d'assistance de premier ordre doit etre capable de garantir que nos clients recoivent une assistance technique professionnelle et efficace.
Responsabilites du responsable du service d'assistance :
- Gerer et soutenir une equipe de techniciens du service d'assistance.
- Encadrer ton equipe, fournir des formations et effectuer des evaluations de performance.
- Controler les performances de l'equipe et elaborer des rapports de retour d'information pour la direction.
- Communiquer avec les clients et fournir une assistance en personne et par telephone, si necessaire.
- Depanner et resoudre les problemes techniques.
- Gerer les escalades et s'assurer que tous les problemes sont resolus en temps voulu.
- Faire des recommandations pour ameliorer l'efficacite operationnelle.
Exigences pour le responsable du service d'assistance :
- Baccalaureat en informatique, en technologies de l'information ou dans un domaine connexe.
- Au moins deux ans d'experience en tant que responsable du service d'assistance ou dans un role d'assistance technique.
- Solides connaissances techniques.
- Excellentes competences en matiere d'analyse et de depannage.
- Capacite a travailler sous pression.
- Excellentes competences en matiere de leadership et de gestion des personnes.
- Solides competences en matiere de service a la clientele.
Avantages chez Digital Days
- Salaire competitif en fonction de l'experience
- Plan de sante
- Ordinateur portable et telephone mobile fournis
- Travail a distance
Avantages du bureau en option :
- Acces direct au canal de Lachine, a quelques minutes du centre-ville de Montreal
- Espace de bureau ouvert et culture ouverte
- Carte Opus payee en partie par l'entreprise
- Jeux dans le bureau pour t'aider a te detendre
- Restaurant sur place
- Gymnase sur place
- Garderie sur place
- Terrasse publique avec vue sur le canal
A propos de Digital Days
Digital Days est une boutique de services informatiques geres qui se specialise dans le service d'une grande variete de PME bilingues a travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accelerateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de reseau axe sur la croissance avec un accent particulier sur les hauts niveaux de service a la clientele, Digital Days est l'endroit ideal pour toi !
L'environnement de travail de Digital Days est un environnement qui recompense la responsabilite et l'autonomie, le tout au sein d'une equipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus eleves. Impregne des dernieres technologies, Digital Days guide les clients a travers les dernieres solutions de cloud prive, public et hybride pour les entreprises.
Base le long du magnifique canal Lachine de Montreal, et dote d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft a concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employes travaillent actuellement a distance en raison de la pandemie de COVID-19 en cours et que les postes peuvent etre definitivement a distance.
Si tu penses etre le candidat ideal pour le poste, postule maintenant et rejoins notre equipe sympathique, flexible et dynamique !
Veuillez noter que seuls les candidats selectionnes seront contactes.