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Help Needed Jobs in Silver Spring, MD (NOW HIRING)

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Ability to work with internal teams and other agencies to resolve cross-functional IT needs

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

... Date Needed By Job Type Full-time Travel Position Title: Help Desk Technician Reports to: Vice ... President - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions, LLC ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused ... Ability to respond to mission critical needs on an on-call basis (10%) * High School diploma or GED

Apha Omega Integration

Help Desk Manager

Washington, DC · On-site

$100 - $125/hr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid ... Able to work after hours as needed. Preferred Qualifications: * Experience with Microsoft Server ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Ability to work with internal teams and other agencies to resolve cross-functional IT needs

Integrated Resources INC

Help Desk Technician

Columbia, MD

$19.75 - $26.75/hr

Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide ... needed. Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc.

kgs

Help Desk Technician

Silver Spring, MD

$20.75 - $28/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday ... Review recent efforts and issues to determine trends, determine if the knowledgebase needs to be ...

New

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the ...

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Ability to work with internal teams and other agencies to resolve cross-functional IT needs.

S2Technologies

Help Desk Specialist

Washington, DC

Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract award.Location: Arlington, VA (Hybrid)Clearance: DHS SuitabilityDescription:Oversee help desk ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

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All JobsHelp Needed JobsHelp Needed Jobs in Silver Spring, MD

Help Needed information

See Silver Spring, MD salary details

$10

$21

$34

How much do help needed jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help needed in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What does 'Help Needed' mean in a job listing?

'Help Needed' in a job listing is a general way for employers or individuals to indicate they require assistance with various tasks or responsibilities. These jobs might range from temporary or part-time work to ongoing support, and can include roles like administrative help, manual labor, caregiving, or technical support. The specific duties and requirements can vary widely depending on the employer's needs, so it's important to read the job description carefully or contact the poster for more details. Typically, these roles are suitable for people seeking flexible or immediate work opportunities.

What are some common challenges faced by help desk professionals, and how can they effectively overcome them?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, utilize a ticketing system for organization, and maintain clear, patient communication. Continuous learning and collaborating with team members also help in resolving unfamiliar problems efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To excel as a Help Desk Technician, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and operating systems is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and resolve issues efficiently. These competencies ensure prompt and accurate technical support, leading to higher user satisfaction and smooth organizational operations.

What is the difference between Help Needed vs Customer Service Representative?

AspectHelp NeededCustomer Service Representative
Required CredentialsNone specific; may vary by taskHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentVaries; often manual or on-site assistanceOffice or call center; customer-facing roles
Industry UsageGeneral; used across multiple sectors for assistance rolesSpecific to customer service, retail, hospitality, and related fields
Search & Comparison IntentGeneral help or assistance rolesCustomer support and service roles

Help Needed is a broad term referring to various assistance roles across industries, often requiring minimal formal credentials. Customer Service Representative is a specific job title focused on direct customer support, usually requiring some training or experience. While both involve helping others, Help Needed roles are more diverse and less specialized, whereas Customer Service Representatives focus on customer interactions and satisfaction.

What cities near Silver Spring, MD are hiring for Help Needed jobs?

Cities near Silver Spring, MD with the most Help Needed job openings:

Help Needed jobs near you
Infographic showing various Help Needed job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,821 per year, or $21.5 per hour.

Help Desk Technician

Chenega IT Enterprise Services

Alexandria, VA • On-site

$19.50 - $26.25/hr

Full-time

Re-posted 18 days ago

Job description

Overview
Help Desk Technician
Ft Belvoir, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The Help Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
Responsibilities
  • Maintain and update the service desk ticketing system where each request is assigned a ticket to the appropriate personnel.
  • Serve as a coordinator with external support stakeholders as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communication System (JWICS), Secure Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
  • Install, maintain, and support baseline desktop/laptop images provided by Regional Network Enterprise Center (RNEC) Ft. Belvoir for NIPR and SIPR and Intelligence and Security Command/Ground Intelligence Support Activity (INSCOM/GISA) for JWICS, including Microsoft Windows operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other applications, like Adobe Acrobat, MS Edge, Google Chrome, computer drivers, encryption tools, and required security patches.
  • Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls.
  • Configure, diagnose, and correct problems on hardware, like personal computers (PCs), Multi-Function Devices, VOIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals.
  • Perform upgrades and install new or replacement hardware.
  • Maintain Active Directory, adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
  • Provide user account management support from creation through deletion, including SIPR token management for NIPR, DREN, SIPR, JWICS, SDREN, DDTE, BLCSE, and AWS GovCloud.
  • User accounts currently include AGC's Front Office, GRL, Engineer Research and Development Center (ERDC), World Association of Sustainable Environment (WASD), System Acquisition Support Division (SASD), Special Program Office (SPO), The Army Tactical Exploitation of National Capabilities (TENCAP) office at AGC/Ft. Belvoir Headquarters, US Army Corps of Engineers and Transatlantic Division (TAD), BLCSE, and AWS GovCloud.
  • Support secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools.
  • Schedule rooms and connections, and operate VTC equipment supporting approximately fifty sessions per month.
  • Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self-help and troubleshooting guides and provide input to weekly and monthly status reports, metrics, programmatic data calls, and deliverables as needed.
  • Assist with asset inventory, tracking changes, and applying updates to the master hardware and software list (i.e., Tenant Security Plan (TSP) for NIPR and SIPR and the Approval to Connect (ATC)) for JWICs utilizing a combination of physical inventory and an automated asset management system for tracking assets and generating reports.
  • Support efforts to decommission equipment and degauss and sanitize data from these decommissioned media or equipment.
  • Monitor usage of IT consumables, like toner, batteries, equipment filters, etc.
  • Shall install, operate, and maintain (IO&M) secure and non-secure video systems to include Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools. (The contractor shall schedule rooms and connections and operate VTC equipment on a needed basis.)
  • Other duties as assigned

Qualifications
  • High school diploma or GED equivalent
  • 5+ years or more of logistics/operations/technical support or equivalent combination of education and experience
    • AA degree or 2-year tech school and 7+ years of experience (preferred)
  • DoD 8570 IAT II (Security+ minimum)
  • TS/SCI clearance required
  • Successfully pass background and drug screening

Knowledge, Skills and Abilities:
  • Must have an advanced knowledge of a variety of computer software applications with word processing, spreadsheets, database (MS Word, Excel, Access, PowerPoint), and Outlook.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega IT Enterprise Services, LLC
Estimated Salary/Wage
USD $32.47/Hr. Up to USD $40.87/Hr.

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