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Help Needed Jobs in Silver Spring, MD (NOW HIRING)

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

... needed. • Provide basic instructions on how to use services to both external and internal ... Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

Identify skill gaps and training needs across the help desk team * Develop staff into stronger technical and leadership roles where appropriate * Build a culture of accountability, responsiveness ...

BTI

Help Desk Manager

Washington, DC · On-site

$125 - $150/hr

Analyze help desk data and performance trends to identify recurring issues, process gaps, training needs, and opportunities for service improvement. * Prepare operational reports and management ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Document all communications in a ServiceNow ticket system, escalate tickets as needed * Provide ...

BTI

Help Desk Manager

Washington, DC · On-site

Analyze help desk data and performance trends to identify recurring issues, process gaps, training needs, and opportunities for service improvement. * Prepare operational reports and management ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

... needs. Working from operations centers and shipyards to training sites and program offices, CSA ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Public Trust - Candidates do not need to be cleared at the time of application but must be able to ...

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All JobsHelp Needed JobsHelp Needed Jobs in Silver Spring, MD

Help Needed information

See Silver Spring, MD salary details

$10

$21

$34

How much do help needed jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help needed in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What does 'Help Needed' mean in a job listing?

'Help Needed' in a job listing is a general way for employers or individuals to indicate they require assistance with various tasks or responsibilities. These jobs might range from temporary or part-time work to ongoing support, and can include roles like administrative help, manual labor, caregiving, or technical support. The specific duties and requirements can vary widely depending on the employer's needs, so it's important to read the job description carefully or contact the poster for more details. Typically, these roles are suitable for people seeking flexible or immediate work opportunities.

What are some common challenges faced by help desk professionals, and how can they effectively overcome them?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, utilize a ticketing system for organization, and maintain clear, patient communication. Continuous learning and collaborating with team members also help in resolving unfamiliar problems efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To excel as a Help Desk Technician, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and operating systems is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and resolve issues efficiently. These competencies ensure prompt and accurate technical support, leading to higher user satisfaction and smooth organizational operations.

What is the difference between Help Needed vs Customer Service Representative?

AspectHelp NeededCustomer Service Representative
Required CredentialsNone specific; may vary by taskHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentVaries; often manual or on-site assistanceOffice or call center; customer-facing roles
Industry UsageGeneral; used across multiple sectors for assistance rolesSpecific to customer service, retail, hospitality, and related fields
Search & Comparison IntentGeneral help or assistance rolesCustomer support and service roles

Help Needed is a broad term referring to various assistance roles across industries, often requiring minimal formal credentials. Customer Service Representative is a specific job title focused on direct customer support, usually requiring some training or experience. While both involve helping others, Help Needed roles are more diverse and less specialized, whereas Customer Service Representatives focus on customer interactions and satisfaction.

What cities near Silver Spring, MD are hiring for Help Needed jobs?

Cities near Silver Spring, MD with the most Help Needed job openings:

Help Needed jobs near you
Infographic showing various Help Needed job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,821 per year, or $21.5 per hour.

Help Desk/NOC Staff Needed

Management Applications, Inc.

Sterling, VA • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 17 days ago

Job description

Management Applications, Inc., a leading provider of Managed Services, IT Infrastructure, Network Management, Design and Implementation is seeking high-level IT professionals to fill Help Desk and Network Operations Center Staff positions for a long-term contract based out of Georgetown County, SC (The positions will be in Dulles, VA). Please provide your minimum salary requirements and a resume (2 pages max.) to be considered.
County Environment:
The County IT environment is approximately made up of:
A. 25 County Sites
B. Public Safety and Administration
C. 285 Hosted Desktop Users - Hosted Desktop
D. 17 Multi use computers-Managed Services
E. 83 Computers - Managed Services
F. 120 Public Safety devices - Managed Services
G. 32 servers-Blending of Hosted Desktop and Managed Services
  • Private Cloud hosted desktop solution
  • Microsoft Office Version Standardization
  • Standard, Professional and additional individual Office Applications
  • New World Systems Met Application
  • Email Server (Outlook Exchange)
  • Patriot Systems Software (Collect Pro, Assess Pro)
  • Support: Fire Systems, ESRI GIS, AutoCad Civil 3D, Network Print Server
  • Provisioning of the County's IBM A/S 400 (15) Courts Applications (Local CJIS)
  • Support of network (Switches, routers, firewalls, access points, etc...)
  • Support of existing workstations
  • Security (Understand and provide IT best practices recommendations)
  • Email (configuration and support of server, desktop and mobile devices)
  • Full backup and Disaster Recovery services on Private Cloud Hosted Desktop
  • Support of existing Data Backup used for premise based systems
  • Provide Help Desk services and provide incident response levels and escalation processes (current Help Desk utilizes JitBit)
  • Support of existing VOIP phone system and voice mail
  • Experience in a City, County, Municipal Government setting a plus.

Certification Preferences (non exclusive list):
  • Microsoft Certifications
  • Cisco Certifications
  • VMWare Certifications
  • Please include any other current IT Certifications in your resume

Job Application Instructions:
To be considered for these positions please submit a clear and concise resume (2 pages maximum) as well as your minimum salary requirements. Job applications without both a resume and minimum salary requirements will not be considered.
Compensation:
Compensation will be commensurate with experience.

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