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Help Desk Jobs in Windham, NH (NOW HIRING)

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

$22.72 - $34.08/hr

As the Help Desk Support Technician , you will be responsible for supporting internal and external users who access Merrimack Health's Information Systems environment and its infrastructure. You must ...

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

$22.72 - $34.08/hr

As the Help Desk Support Technician , you will be responsible for supporting internal and external users who access Merrimack Health's Information Systems environment and its infrastructure. You must ...

Woburn Hotel Management

Front Desk Agent

Woburn, MA · On-site

$22/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

Planet Fitness

Front Desk

Manchester, NH · On-site

$14 - $18/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

New Castle Hotels

Front Desk Agent

Woburn, MA · On-site

$15.50 - $19.75/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

New Castle Hotels and Resorts

Front Desk Agent

Woburn, MA · On-site

$15.50 - $19.75/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

Sharecare

Lead Customer Service Rep

Concord, NH · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Indulgence Aesthetics LLC

Front Desk Receptionist

Lowell, MA · On-site

$15 - $19.25/hr

Helping our clients look and feel their absolute best--glow included. Who You Are: You're the ... Process payments, handle forms, and maintain a polished front desk * Support providers and ensure ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Windham, NH

Help Desk information

See Windham, NH salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk in Windham, NH is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Windham, NH? The most popular types of Help Desk jobs in Windham, NH are:
What job categories do people searching Help Desk jobs in Windham, NH look for? The top searched job categories for Help Desk jobs in Windham, NH are:
What cities near Windham, NH are hiring for Help Desk jobs? Cities near Windham, NH with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Windham, NH as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,272 per year, or $24.2 per hour.

IT Service Desk Technician

Specter Aerospace

Peabody, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $64k-$85k DOE

Position Overview

We are seeking a proactive and customer-focusedIT Service Desk Technicianwith hands-on experience supportingMicrosoft Office 365environments. The ideal candidate will be responsible for providing first- and second-line technical support to end users andtroubleshooting hardware and software issues.This role requires a strong understanding of Microsoft technologies, excellent communication skills, and a passion for solving technical problems.

Key Responsibilities

  • Serve as the first point of contact for IT-related inquiries via ticketing system, email, and messaging channels.
  • Provide day-to-day support forOffice 365applications and otherbusiness and engineering applications
  • Troubleshoot and resolve hardware, software, and network connectivity issues.
  • Assist with onboarding/offboarding processes, including user setup, equipment configuration, and access management.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Coordinate and engage with 3rd party technical support when necessary.
  • Documentsolutions, recurringissuesand process improvements in theknowledge-base
  • Maintain detailed documentation of issues, solutions, and processes in the IT knowledge base.
  • Support the configuration and deployment of end-user devices (Windowsandmobile devices).
  • Ensure compliance with IT policies, security best practices, and data protection standards.
  • Contribute to continuous improvement of IT servicesand infrastructureand participate in small infrastructureand securityprojects.

Required Skills & Qualifications

  • Bachelor's degree in Information Technology, Information Systems, Information Security, or a related field, or equivalent years of experience
  • Must be a US citizen
  • 2+ yearsof experience in a technical support or service desk role.
  • Strong experience supportingMicrosoft Office 365environments.
  • Ability to work both independentlyand managed priorities,and collaboratively in a team.
  • Willingness to take on new challenges and adapt to a dynamicand fast pacedIT environment.
  • Experience with ticketing systems such asServiceNow, Zendesk,Freshservice, or Jira Service Management.
  • Excellent communication, problem-solving, and customer service skills.

Preferred Qualifications

  • Familiarity with endpoint managementtools
  • Experience with vulnerability management tools and procedures
  • Industry certifications such as CompTIA A+, Network+,Security+
  • Experience working within the Microsoft Government cloud
  • Familiarity with basic networking (TCP/IP, VPN, Wi-Fi troubleshooting)


EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.