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Help Desk Jobs in Exeter, NH (NOW HIRING)

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IT Help Desk Engineer

Newington, NH · On-site

$50K - $70K/yr

The Help Desk Engineer is responsible for providing timely, professional support to resolve day-to-day technical issues for our managed services clients. This is a reactive, client-facing role ...

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

$22.72 - $34.08/hr

As the Help Desk Support Technician , you will be responsible for supporting internal and external users who access Merrimack Health's Information Systems environment and its infrastructure. You must ...

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

$22.72 - $34.08/hr

As the Help Desk Support Technician , you will be responsible for supporting internal and external users who access Merrimack Health's Information Systems environment and its infrastructure. You must ...

Galvion

IT Manager

Portsmouth, NH · On-site

$96K - $118K/yr

You'll lead our Help Desk, Systems Administration, and Network Administration teams while partnering closely with business leaders, engineering, manufacturing, cybersecurity, and supply chain to ...

Galvion

IT Manager

Portsmouth, NH · On-site

$96K - $118K/yr

You'll lead our Help Desk, Systems Administration, and Network Administration teams while partnering closely with business leaders, engineering, manufacturing, cybersecurity, and supply chain to ...

Galvion LTD

IT Manager

Portsmouth, NH · On-site

$96K - $118K/yr

You'll lead our Help Desk, Systems Administration, and Network Administration teams while partnering closely with business leaders, engineering, manufacturing, cybersecurity, and supply chain to ...

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH

$17.25 - $22.50/hr

The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our ... Wentworth by the Sea strives to select individuals that help us to achieve our company's mission.

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH · On-site

$17.25 - $22.50/hr

The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our ... Wentworth by the Sea strives to select individuals that help us to achieve our company's mission.

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH · On-site

$17.25 - $22.50/hr

The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our ... Wentworth by the Sea strives to select individuals that help us to achieve our company's mission.

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH · On-site

$17.25 - $22.50/hr

The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our ... Wentworth by the Sea strives to select individuals that help us to achieve our company's mission.

Planet Fitness

Front Desk

Manchester, NH · On-site

$14 - $18/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

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All JobsHelp Desk JobsHelp Desk Jobs in Exeter, NH

Help Desk information

See Exeter, NH salary details

$12

$23

$34

How much do help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk in Exeter, NH is $23.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Exeter, NH? The most popular types of Help Desk jobs in Exeter, NH are:
What job categories do people searching Help Desk jobs in Exeter, NH look for? The top searched job categories for Help Desk jobs in Exeter, NH are:
What cities near Exeter, NH are hiring for Help Desk jobs? Cities near Exeter, NH with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Exeter, NH as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,997 per year, or $23.6 per hour.

Help Desk Technician

Institution for Savings

Ipswich, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Help Desk Technician

The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of personal computer hardware and software. Involves general network and system administration to ensure smooth and efficient operations.

Responsibilities:

  • Answers, evaluates, and prioritizes incoming Help Desk request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problems and leads user through diagnostic procedures to determine source of error.
  • Determines whether problem is caused by Software or hardware for example MS Word, MS Outlook, Jack Henry’s Xperience or other Bank supported software, printers, cables or telephone.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring to more complex problems to supervisor or tier II technical staff.
  • Logs and tracks requests using Help Desk tracking system and maintain history records and related problem documentation.
  • Prepare standard statistical reports, such as Help Desk incident reports.
  • Analyzes and evaluates incident reports and makes recommendations to reduce Help Desk incident rate.
  • Tests software and hardware to evaluate ease of use and whether products will aid users in performing work.
  • Writes or revises user training materials as needed.
  • Trains users on software and hardware as needed.
  • Installs personal computers, software and peripheral equipment.
  • Participates in a Saturday on-call rotation.
  • Writes or revises infrastructure run books/application materials as needed.

Job Qualifications:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Advanced knowledge of the Microsoft Office Suite.
  • Excellent written, verbal and interpersonal communication skills.
  • Strong organizational skills to perform and prioritize a high volume of tasks simultaneously.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Knowledge of Jack Henry Database software.
  • Knowledge of MCP, Microsoft 365 Certified Administrator, CompTIA IT Fundamentals+(ITF+) and/or CompTIA A+
  • Embrace a team-oriented culture and work collaboratively across the Bank to support the Bank’s strategic growth plans.

Hourly Range: $26.50-$35.00

The salary range listed is just one component of the Bank’s total compensation package. Other rewards include fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; generous vacation and paid-time off; and quarterly incentive.

The Institution for Savings is an Equal Opportunity Employer.

Member FDIC. Member DIF.