ZipRecruiter

Log In

1

Help Desk Jobs in West Babylon, NY (NOW HIRING)

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer.

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Kliger-Weiss Infosystems, Inc.

Help Desk Analyst

Melville, NY · On-site

$21 - $28.75/hr

Part-Time Help Desk Analyst * This role is on-site 5 days a week * The Opportunity The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$22.50 - $30.75/hr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Diverse Lynx

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside ...

Blue Owl

Senior Associate, Help Desk

New York, NY · On-site

$105K - $115K/yr

From help desk support to strategic platform planning, the team partners with stakeholders to deliver reliable solutions that enhance productivity and align with organizational goals. Key ...

Blue Owl

Senior Associate, Help Desk

New York, NY

$105K - $115K/yr

From help desk support to strategic platform planning, the team partners with stakeholders to deliver reliable solutions that enhance productivity and align with organizational goals. Key ...

Replit

Help Desk Technician

New York, NY · On-site

$94K - $123K/yr

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit's SOHO New York office. The successful candidate will also troubleshoot hardware and software issues ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk JobsHelp Desk Jobs in West Babylon, NY

Help Desk information

See West Babylon, NY salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in West Babylon, NY is $24.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in West Babylon, NY? The most popular types of Help Desk jobs in West Babylon, NY are:
What cities near West Babylon, NY are hiring for Help Desk jobs? Cities near West Babylon, NY with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Administrator

Help Desk Administrator

Resorts World New York City

New York, NY • On-site

Full-time

Posted 3 days ago

Job description

Job Responsibilities
The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service requests. This role is responsible for help desk ticket intake, triage, first-touch technical support, and coordination of user provisioning activities, while ensuring accurate documentation and adherence to service level agreements (SLAs). The position requires strong customer service skills, hands-on technical aptitude, and the ability to operate effectively in a regulated gaming and hospitality environment.
Essential Duties/Core Competencies
  • Serve as the first point of contact for all IT-related inquiries via phone, email, service portal, and walk-up support.
  • Perform help desk ticket intake and triage, ensuring incidents and service requests are logged accurately, categorized correctly, prioritized appropriately, and routed to the correct support teams.
  • Provide first-touch technical support, including basic PC troubleshooting, hardware diagnostics, and user assistance for common desktop, peripheral, and access-related issues.
  • Troubleshoot and resolve issues related to workstations, printers, peripherals, and standard applications, escalating unresolved issues in accordance with established IT procedures.
  • Coordinate and track user provisioning and deprovisioning activities, including account access requests, onboarding, offboarding, and role-based access changes, in alignment with IT security policies.
  • Monitor open tickets and perform follow-ups to ensure issues are resolved within defined SLAs, escalating as necessary to minimize business impact.
  • Maintain accurate documentation of all incidents, requests, troubleshooting steps, and resolutions within the help desk/ticketing system.
  • Assist with SLA and help desk reporting, including ticket volume, response times, resolution times, and trend analysis as requested by IT leadership.
  • Provide general administrative support to the IT Department, including word processing, filing, copying, mail distribution, and office organization.
  • Maintain a professional, courteous, and customer-focused demeanor when interacting with employees, vendors, and guests.
  • Attend required meetings, training sessions, and compliance briefings.
  • Assist with special projects and perform other duties as assigned

Work/Educational Experience
  • Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
  • High School diploma or equivalent required.
  • Minimum of two (2) years of prior IT Help Desk, desktop support, or technical customer support experience, or equivalent skills acceptable to the company.
  • Demonstrated experience with PC troubleshooting, including Windows operating systems, basic networking concepts, and common desktop applications.
  • Confidence working with computer hardware and peripherals, including desktops, laptops, monitors, printers, scanners, and related equipment.
  • Prior experience using help desk or ticketing systems for incident tracking and service request management preferred.
  • Strong customer service skills with a professional phone presence and clear written communication.
  • Friendly, dependable, detail-oriented, and a collaborative team player.

Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least ten (10) pounds, and prolonged sitting during the shift.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Pay Transparency: $60,000-70,000
Working at Resorts World:
Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

Apply