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Help Desk Jobs in Riverview, FL (NOW HIRING)

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for ...

MetroSys

Help Desk Technician

Tampa, FL · Remote

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for ...

New

Robert Half

Help Desk Technician

Brandon, FL · On-site

$18.25 - $24.50/hr

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL · On-site

$50K - $53K/yr

... a Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility position is responsible for providing Tier 0, Tier I, and eventually higher-tier systems support ...

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

Job Title: MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk Coordinator Job Type: Permanent, full-time position Job Location: Plant City, FL with ...

Trace Systems

Help Desk Technician 1 (Iridium)

Tampa, FL · On-site

$19 - $25.50/hr

Help Desk Technician 1 (Iridium) Job Location: Tampa, FL Job Responsibilities Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems ...

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Help Desk information

See Riverview, FL salary details

$11

$20

$30

How much do help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk in Riverview, FL is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Riverview, FL?

The most popular types of Help Desk jobs in Riverview, FL are:

What are popular job titles related to Help Desk jobs in Riverview, FL?

For Help Desk jobs in Riverview, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Riverview, FL look for?

The top searched job categories for Help Desk jobs in Riverview, FL are:

What cities near Riverview, FL are hiring for Help Desk jobs?

Cities near Riverview, FL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Riverview, FL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,949 per year, or $20.6 per hour.

Help Desk Technician

First Coast Security

Tampa, FL

$19 - $25.50/hr

Full-time

Re-posted 22 days ago

First Coast Security rating

5.3

Company rating: 5.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

84th of 118 rated security

Job description

Description

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities:
  • Provide technical support to employees and clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Document all support requests and resolutions in a timely and accurate manner
  • Escalate complex issues to senior technicians or other IT staff as needed
  • Assist with the installation, configuration, and maintenance of hardware and software
  • Provide excellent customer service and ensure timely resolution of all support requests
Requirements:
  • Strong understanding of computer hardware, software, and network connectivity
  • Experience with Windows operating systems and Microsoft Office applications
  • Excellent problem-solving and analytical skills
  • Strong communication and customer service skills
  • Ability to work independently and manage multiple tasks simultaneously
  • Experience with remote support tools and ticketing systems is a plus

What First Coast Security employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom