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Help Desk Jobs in Raleigh, MS (NOW HIRING)

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Help Desk information

See Raleigh, MS salary details

$10

$18

$27

How much do help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk in Raleigh, MS is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.30 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

What cities near Raleigh, MS are hiring for Help Desk jobs? Cities near Raleigh, MS with the most Help Desk job openings:
Infographic showing various Help Desk job openings in Raleigh, MS as of June 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,484 per year, or $19 per hour.
LiDAR Collection Operator / OSP Assistant Inspector

LiDAR Collection Operator / OSP Assistant Inspector

Fibersmith

Bay Springs, MS โ€ข On-site

Full-time

Posted 25 days ago


Job description

Salary:

Join Our Mission to Expand High-Speed Internet

At Fibersmith, we help telecom providers bring high-speed internet to more communities through quality engineering, field support, construction oversight, and technology solutions. Accurate field data and strong construction documentation help turn network plans into real-world broadband infrastructure.


Were looking for a dependable, detail-oriented LiDAR Collection Operator / OSP Assistant Inspector to support field data collection using specialized vehicles equipped with LiDAR, GPS, and camera systems. When LiDAR collection work is not available, this role will support active fiber construction projects as an Outside Plant Assistant Inspector.


This is not a desk job. Youll be traveling to project locations, operating collection equipment, assisting with field inspection activities, and helping ensure both field data and construction records are accurate, organized, and useful.


Important Travel Requirement

This position requires frequent and extended travel. Work is performed primarily in the field, and applicants should expect overnight travel, possible short-notice assignments, and flexibility in schedule, including some evening or weekend travel as project needs require. Lodging and travel arrangements are provided according to company policy.


What Youll Do

As a LiDAR Collection Operator / OSP Assistant Inspector, responsibilities may include:

  • Set up, operate, and monitor LiDAR sensors, cameras, GPS units, and related equipment
  • Validate system performance before, during, and after collection to help ensure quality and accuracy
  • Safely operate a LiDAR collection truck in varying traffic, road, and weather conditions
  • Follow assigned routes and help optimize drive time and data coverage
  • Perform routine vehicle and equipment inspections before each trip
  • Troubleshoot minor equipment or software issues and report larger issues to the appropriate team
  • Transfer, label, and organize collected LiDAR and related data according to company procedures
  • Maintain daily driving logs, equipment checks, collection records, and basic field reports
  • Communicate project progress, field conditions, data quality concerns, equipment issues, or delays to the project team
  • Assist with inspection of fiber construction activities, including aerial and underground fiber placement, splicing, and related construction work
  • Support review of construction work to help ensure it follows industry standards, construction maps, and client expectations
  • Update construction maps with field changes, additions, and materials used
  • Learn to complete construction documentation, including cup sheets, redlines, daily logs, and other project records
  • Participate in field meetings as needed
  • Perform other duties as assigned to support project delivery


What Were Looking For

The ideal candidate is reliable, safety-minded, organized, and comfortable working independently in the field for extended periods of time. You do not need to know everything on day one, but you do need to bring strong attention to detail, a willingness to learn, and the ability to follow procedures consistently.


Qualifications include:

  • Strong attention to detail and commitment to accurate data collection and documentation
  • Ability to follow established procedures and maintain organized records
  • Self-motivated mindset with the ability to work independently while traveling
  • Strong communication skills and ability to provide clear updates
  • Professional attitude and ability to work well with project managers, technical staff, contractors, clients, vendors, and co-workers
  • Basic computer skills for file transfers, data organization, email, and cloud-based storage
  • Proficiency with Microsoft Excel and Outlook preferred
  • Familiarity with LiDAR, GPS, GIS, surveying, mapping, fiber construction, utility construction, or related technology is a plus
  • Prior experience in field data collection, surveying, GIS, utility work, telecommunications, construction inspection, or fiber construction is preferred
  • Willingness to learn construction terminology, field practices, equipment, and fiber construction processes
  • High School Diploma or GED required
  • Valid drivers license with a clean driving record
  • Ability and commitment to travel frequently and for extended periods
  • Flexibility to travel on short notice and work evenings or weekends as needed
  • Physical ability to drive or ride for long periods, work outdoors in varying weather and terrain conditions, lift and carry equipment up to 30 pounds, and climb in and out of trucks as needed


Why This Role Matters

Strong broadband projects start with strong information, and successful construction depends on accurate field oversight. In this role, youll help collect reliable field data, support active construction projects, and keep broadband deployment moving forward.


If you enjoy being on the road, working independently, learning field technology, being outdoors, and contributing to projects that expand broadband access, this could be a great fit.