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Help Desk Jobs in Powder Springs, GA (NOW HIRING)

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IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to satellite offices. · Assist with the inventory management of software and hardware. · Promote ...

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All JobsHelp Desk JobsHelp Desk Jobs in Powder Springs, GA

Help Desk information

See Powder Springs, GA salary details

$12

$21

$32

How much do help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk in Powder Springs, GA is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Powder Springs, GA?

The most popular types of Help Desk jobs in Powder Springs, GA are:

What are popular job titles related to Help Desk jobs in Powder Springs, GA?

For Help Desk jobs in Powder Springs, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Powder Springs, GA look for?

The top searched job categories for Help Desk jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Help Desk jobs?

Cities near Powder Springs, GA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Powder Springs, GA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,598 per year, or $21.9 per hour.

Help Desk Analyst 2 (703547) 23/I

R2 Technologies Corporation

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 13 days ago

Job description

Overview:
Job Title : Help Desk Analyst 2 (703547)
Atlanta, GA 30308 Onsite
3-month project
Must be local to Metro Atlanta.
Job Summary:
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.
Detailed Overview:
At CJCC, the Help Desk Technician is the first line of interaction with our client's end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins in a timely. They must have the ability to remain calm under pressure and show empathy towards their clients. They will either attempt to resolve common end-user issues or assign and escalate the ticket to the appropriate team. This role allows you to learn about various processes and systems within Information Technology.
Essential Duties and Responsibilities:
Demonstrated experience with Service Desk application for managing IT requests
Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications
Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions.
Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication.
Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required.
Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment
MS Office and Microsoft 365 troubleshooting experience
VPN remote access configuration & troubleshooting experience
Demonstrated experience troubleshooting infrastructure and network related issues
Coordinate directly with business owners, development team, 3rd party vendors and supporting organizations to best understand and analyze business specifications
Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels
Familiar with SharePoint, Teams, and OneDrive.
Have a basic knowledge in Azure.
Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients
Ability to work independently with staff on process and simple software solutions.
Qualifications:
• Associate's degree in a related field from an accredited college or university
• OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
• Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
Skills:
vpn,Troubleshooting,technitian

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