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Help Desk Jobs in Poway, CA (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid network users; * Respond to the needs and questions of network users concerning their access to ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid network users; * Respond to the needs and questions of network users concerning their access to ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

Responsibilities : • Serve as the first point of contact for help desk requests via ticketing system, Slack, email, and walk-ups • Set up workstations, accounts, and software for new hires ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks, slows down, or needs setting up. You'll handle day-to-day support for internal users across our HQ ...

LGBT Community Center

Help Desk Technician I

San Diego, CA · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Technician will respond to queries, run diagnostics and programs, isolate problems, and determine/implement solutions. PRIMARY ROLES & RESPONSIBILITIES: * Develop and implement service ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

SAIC is seeking an experienced Help Desk Technician to join their Technical Engineering and Design Department in support of the United States Air Force customer. This role involves working directly ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position ...

SAIC

Help Desk Technician

San Diego, CA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in ...

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All JobsHelp Desk JobsHelp Desk Jobs in Poway, CA

Help Desk information

See Poway, CA salary details

$13

$23

$34

How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Poway, CA is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.54 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Poway, CA?

The most popular types of Help Desk jobs in Poway, CA are:

What job categories do people searching Help Desk jobs in Poway, CA look for?

The top searched job categories for Help Desk jobs in Poway, CA are:

What cities near Poway, CA are hiring for Help Desk jobs?

Cities near Poway, CA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Poway, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,260 per year, or $23.7 per hour.

Help Desk

GlobalXperts

San Diego, CA • On-site

$21.25 - $28.75/hr

Contractor

Re-posted 18 days ago

Job description

Company Description
About GlobalXperts:
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job Description
Level 1 & 2 Helpdesk Support Technician
80-90% over the phone and around 10-20% desk side support
Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK
Position is for someone with 1-3 years' experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010
Daily Basis Responsibilities:
  • Work within process/structure
  • Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
  • Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
  • Dealing with Viruses
  • VPN issues (they use Cisco VPN, but do not need experience with that)
  • May help with creating training manual at some point
  • Creating tickets as issues arise and elevating if necessary
  • Understand and not be afraid to ask for help when necessary

Qualifications
  • High school diploma required. College preferred.
  • Knowledge in Windows OS, , MS Office application, and MS Outlook/Exchange, extensive troubleshooting in Internet Explorer
  • General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
  • Strong interpersonal and communication skills
  • Either working experience in a technical support role or a technical degree
  • Previous customer service experience a plus
  • Team player
  • Ability to multitask
  • Positive attitude

Additional Information
All your information will be kept confidential according to EEO guidelines.

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