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Help Desk Jobs in Pawtucket, RI (NOW HIRING)

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical ...

Pathfinders, Inc.

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Help Desk Technician

Warwick, RI · On-site

$24/hr

As a Help Desk Support Specialist, you will work in an open, casual environment, with employee development and continued skill training and gain experience working with fast-growing businesses across ...

Freedom Technology Solutions inc

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Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

This position serves as a senior resource for the Help Desk and is responsible for resolving complex workstation, server, network, cloud, security, and Microsoft 365 issues. The technician will work ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

E Logic

Help Desk / Field Support Technician

Woonsocket, RI · On-site

$19.25 - $25.75/hr

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from ...

Brownhealth

Supv Information Desk

Providence, RI

$50K - $83K/yr

Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR), and Family Liason Services. Responsible for planning, leading, scheduling and assigning work to ensure ...

Syntricate Technologies

Helpdesk support

Providence, RI · On-site

$20.25 - $27.25/hr

Syntricate Technologies is seeking Helpdesk and Desktop Support professionals. The role involves providing support for helpdesk and desktop issues to ensure smooth operations for users.

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All JobsHelp Desk JobsHelp Desk Jobs in Pawtucket, RI

Help Desk information

See Pawtucket, RI salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk in Pawtucket, RI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Pawtucket, RI?

The most popular types of Help Desk jobs in Pawtucket, RI are:

What are popular job titles related to Help Desk jobs in Pawtucket, RI?

For Help Desk jobs in Pawtucket, RI, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Pawtucket, RI look for?

The top searched job categories for Help Desk jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Help Desk jobs?

Cities near Pawtucket, RI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Pawtucket, RI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,992 per year, or $22.6 per hour.

Help Desk Technician

Hirekeyz Inc

Bristol, RI • On-site

$21 - $28.25/hr

Contractor

Re-posted 23 days ago

Job description

Job Title: Help Desk Technician

Location: Bristol, RI (On-site at various Town facilities and remote as needed)

Duration: Long Term Contract

Job Summary:

The Help Desk Technician provides first-line technical support to Town of Bristol staff across multiple departments, handling hardware, software, and network issues via remote, email, and on-site support. This role manages an online ticketing system and ensures prompt resolution of user issues during normal business hours.

Key Responsibilities:

  • Provide remote and on-site technical support during Town Hall’s normal business hours (Monday–Friday, 8:00 AM–4:00 PM).
  • Set up new users, edit, or remove existing users on the network, hardware, and software systems.
  • Install, configure, and troubleshoot PCs, laptops, printers, and software (e.g., Microsoft Office 365, Nitro Pro).
  • Diagnose and resolve desktop application issues and perform hardware repairs.
  • Apply Windows patches, updates, and preventative maintenance tasks.
  • Manage and track support requests via an online ticket submission system with commenting and request tracking capabilities.
  • Provide monthly updates on significant support patterns or issues.
  • Assist with software and hardware purchases and installations as requested.
  • Conduct one-on-one training for Town staff on standard applications and user rights.

Qualifications:

  • Education: Associate’s degree in Information Technology or related field, or equivalent experience.
  • Experience:
  • 2–3 years of experience in help desk or technical support roles.
  • Familiarity with Microsoft Office 365, Windows operating systems, and common office applications.
  • Experience with ticketing systems and remote support tools.
  • Certifications (preferred):
  • CompTIA A+ or Microsoft Certified Professional (MCP).
  • Skills:
  • Strong customer service and communication skills.
  • Ability to troubleshoot hardware and software issues efficiently.
  • Proficiency in managing ticketing systems and documenting support activities.
  • Availability: Must be available for on-site support during regular business hours and remote support as needed.