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Help Desk Jobs in Novi, MI (NOW HIRING)

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for application support with the below . Assists County users in researching and troubleshooting reported ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · On-site

$18.50 - $25/hr

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Artech Information System LLC

Desk side Support

Ann Arbor, MI · On-site

$20 - $27.50/hr

Desk side Support Representative Distributed Client Services Location: ANN ARBOR,MI 48108 Duration: 1 Year (with possible extension) * Prior experience supporting Thomson Reuters customer strongly ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Experience of at least 2 years in a service desk or help desk environment. * Good communication skills. * Comfortable with implementing new technologies and automation capabilities that enhance team ...

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All JobsHelp Desk JobsHelp Desk Jobs in Novi, MI

Help Desk information

See Novi, MI salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk in Novi, MI is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Novi, MI?

The most popular types of Help Desk jobs in Novi, MI are:

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For Help Desk jobs in Novi, MI, the most frequently searched job titles are:

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The top searched job categories for Help Desk jobs in Novi, MI are:

What cities near Novi, MI are hiring for Help Desk jobs?

Cities near Novi, MI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,178 per year, or $21.7 per hour.

Service Desk Analyst

Global Information Technology (Michigan)

Dearborn Heights, MI • Hybrid

$19 - $25.75/hr

Contractor

Re-posted 16 days ago

Job description

Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract

Job Description/ Requirements:
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.
  • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • 3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com

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