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Help Desk Jobs in Laredo, TX (NOW HIRING)

Tru Fit Athletic

Customer Service / Front Desk SR

Laredo, TX · On-site

$10.75 - $14/hr

Front Desk Team Member Why Join TruFit Athletic Clubs? - Growing, and So Can Your Career. Opening ... Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ...

Tru Fit Athletic

Customer Service / Front Desk SR

Laredo, TX · On-site

$12 - $15.50/hr

Front Desk Team Member Why Join TruFit Athletic Clubs? - Growing, and So Can Your Career. Opening ... Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ...

Gold's Gym

Front Desk Associate

Laredo, TX · On-site

$10.75 - $14/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Laredo, TX · On-site

$10.75 - $14/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

U.S. Navy

IT Support Specialist

San Ygnacio, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Zapata, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Encinal, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Help Desk information

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How much do help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk in Laredo, TX is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Laredo, TX?

The most popular types of Help Desk jobs in Laredo, TX are:

What are popular job titles related to Help Desk jobs in Laredo, TX?

For Help Desk jobs in Laredo, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk jobs in Laredo, TX are:

What cities near Laredo, TX are hiring for Help Desk jobs?

Cities near Laredo, TX with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Laredo, TX as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,269 per year, or $20.3 per hour.

Intern- Information Technology (OIT- Help Desk)

Texas A&M International University

Laredo, TX • On-site

$10.50/hr

Part-time

Re-posted 23 days ago

Texas A&M International University rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

385th of 620 rated colleges and universities

Job description

Job Title
Intern- Information Technology (OIT- Help Desk)
Agency
Texas A&M International University
Department
Office Of Information Technology
Proposed Minimum Salary
Commensurate
Job Location
Laredo, Texas
Job Type
Student Worker
Job Description
Job Summary
The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk.
Essential Duties and Responsibilities
  • Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
  • Troubleshoot PCs, Apple systems, and various software applications.
  • Verify that all KIOSKs and Digital Signage work properly weekly.
  • Maintain required documentation in the Ticketing Management System.
  • Decommission nonfunctional computers and equipment to surplus.
  • Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
  • Maintain inventory of network hardware and communication connections.
  • Route calls to appropriate personnel.
  • Use sound, independent judgment when performing duties.
  • Perform other related duties as assigned.

Minimum Requirements
  • TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
  • Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
  • Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
  • Must meet all other requirements as stated in TAMIU's Satisfactory Academic Progress Policy (SAPP).

Knowledge, Skills, and Abilities
  • Strong computer Knowledge, including Outlook, Word, and Excel. Must possess excellent customer service and teamwork skills.
  • Ability to communicate effectively, orally and in writing.
  • Ability to interact effectively and professionally with the general public.
  • Ability to plan, organize, and prioritize work and attend to detail. Ability to manage multiple tasks, projects, and assignments and meet deadlines.
  • Ability to resolve problems by analyzing, recommending, and implementing changes.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
  • Position requires on campus, face-to-face interactions.
  • Position requires maintaining a regular schedule of attendance on campus and in the workplace.
  • Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule.
  • Promptly complete all required trainings.
  • Submit time sheet biweekly.

Pay of Rate: $10.50/hour for up to 19 hours
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.

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