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Help Desk information
See Dubuque, IA salary details
$12.01 - $13.83
2% of jobs
$13.83 - $15.64
6% of jobs
$15.64 - $17.45
12% of jobs
$17.96 is the 25th percentile. Wages below this are outliers.
$17.45 - $19.27
17% of jobs
The median wage is $20.72 / hr.
$19.27 - $21.08
16% of jobs
$21.08 - $22.89
16% of jobs
$23.80 is the 75th percentile. Wages above this are outliers.
$22.89 - $24.71
12% of jobs
$24.71 - $26.52
7% of jobs
$26.52 - $28.33
6% of jobs
$28.33 - $30.15
3% of jobs
$30.15 - $31.96
2% of jobs
$12
$21
$31
How much do help desk jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?
What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?
What are Help Desk jobs?
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Full-time, Part-time
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Job description
Technical Insurance Trainer – Property & Casualty
Cottingham & Butler/ SISCO
1 Positions
ID: 5124517008
Posted On 02/27/2026
Refreshed On 04/30/2026
Job Overview
Cottingham & Butler is seeking a Technical Insurance Trainer to strengthen the expertise, confidence, and performance of our Property & Casualty teams. In this impactful role, you will design and deliver training programs that support onboarding, technical development, and long‐term growth across our commercial P&C organization.
As the expert guiding our internal learning strategy, you'll partner closely with leaders and subject matter experts to build a modern, scalable curriculum that stays aligned with industry trends, regulatory requirements, and evolving client needs.
What You'll Do
- Build and lead the technical training curriculum for our commercial P&C teams—from onboarding to continuing development.
- Partner with leaders and internal SMEs to define core technical competencies for each role.
- Deliver training through virtual, in‐person, and self‐paced formats.
- Work in collaboration with the Producer Academy to ensure training content is aligned and streamlined across learning initiatives.
- Measure training effectiveness and continuously improve content based on feedback and outcomes.
- Stay current on industry, regulatory, and market trends to keep training accurate and relevant.
What You Bring
- Bachelor's degree required; Master's degree preferred.
- Experience participating in or facilitating insurance brokerage training programs.
- Background in commercial insurance brokerage operations.
- Strong understanding of P&C insurance fundamentals—including underwriting, coverages, and risk management.
- Experience designing or delivering technical training in a corporate or professional services environment.
- Strong communication and stakeholder engagement skills.
- Proficiency with Microsoft Office, LMS platforms, and virtual training tools such as Microsoft Teams.
- Experience with instructional design tools (Articulate 360, Adobe Captivate) is a plus.
Why You'll Love Working Here
You'll play a central role in shaping the technical strength of our P&C organization. This role offers the opportunity to build a cohesive learning program, collaborate with leaders across the company, and directly influence the development and success of our teams.
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)
Primary Contact
12213
Human Resources
,
563-587-5104
Phone
Phone
Phone
563-587-5922
Fax
careers@cb-sisco.com
True
False
True
Job Details
Categories
Education
Graphic Design/Social Media
Insurance
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
943
Job REQ #
5124517008
# Positions
1
Start Date
20260227
End Date
20260623
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About the Company
ABOUT THE COTTINGHAM & BUTLER COMPANIES
Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.