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Help Desk Jobs in Dubuque, IA (NOW HIRING)

LPN-Geropsychiatric

Dubuque, IA · On-site

$24.25 - $33/hr

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... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

Laborer

Dubuque, IA · On-site

$15.75 - $20.75/hr

... Help Desk University of Dubuque WCI Future Opportunities Woodward Communications, Inc Sales Representative - Massachusetts & Maine Flexsteel Industries, Inc Graduate Assistant for Strength and ...

New

Radiologist

Dubuque, IA · On-site

$301.80K - $377.20K/yr

... Help Desk University of Dubuque WCI Future Opportunities Woodward Communications, Inc Sales Representative - Massachusetts & Maine Flexsteel Industries, Inc Graduate Assistant for Strength and ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

Radiologist

Dubuque, IA

$301.80K - $377.20K/yr

... Help Desk University of Dubuque WCI Future Opportunities Woodward Communications, Inc Sales Representative - Massachusetts & Maine Flexsteel Industries, Inc Graduate Assistant for Strength and ...

Residential Supervisor

Dubuque, IA · On-site

$19.30 - $23.11/hr

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

Patient Access Representative

Dubuque, IA

$16.25 - $20.75/hr

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

... Help Desk University of Dubuque Share this Job Medical Associates About the Company Our mission is to provide superior healthcare and an excellent patient experience. Medical Associates Clinic is a ...

... Help Desk University of Dubuque Share this Job Medical Associates About the Company Our mission is to provide superior healthcare and an excellent patient experience. Medical Associates Clinic is a ...

... Help Desk University of Dubuque Graduate Assistant for Strength and Conditioning University of Dubuque CMA/LPN/RN -Neurosurgery Clinic UnityPoint Health Finley Hospital Tool Maker Sedona Staffing ...

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Help Desk information

See Dubuque, IA salary details

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Dubuque, IA is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

What are the most commonly searched types of Help Desk jobs in Dubuque, IA? The most popular types of Help Desk jobs in Dubuque, IA are:
What are popular job titles related to Help Desk jobs in Dubuque, IA? For Help Desk jobs in Dubuque, IA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Dubuque, IA look for? The top searched job categories for Help Desk jobs in Dubuque, IA are:
What cities near Dubuque, IA are hiring for Help Desk jobs? Cities near Dubuque, IA with the most Help Desk job openings:

Technical Insurance Trainer - Property & Casualty

Access Dubuque

Dubuque, IA • On-site

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.


Job description

Technical Insurance Trainer – Property & Casualty

Cottingham & Butler/ SISCO

1 Positions

ID: 5124517008

Posted On 02/27/2026

Refreshed On 04/30/2026

Job Overview

Cottingham & Butler is seeking a Technical Insurance Trainer to strengthen the expertise, confidence, and performance of our Property & Casualty teams. In this impactful role, you will design and deliver training programs that support onboarding, technical development, and long‐term growth across our commercial P&C organization.

As the expert guiding our internal learning strategy, you'll partner closely with leaders and subject matter experts to build a modern, scalable curriculum that stays aligned with industry trends, regulatory requirements, and evolving client needs.

What You'll Do

  • Build and lead the technical training curriculum for our commercial P&C teams—from onboarding to continuing development.
  • Partner with leaders and internal SMEs to define core technical competencies for each role.
  • Deliver training through virtual, in‐person, and self‐paced formats.
  • Work in collaboration with the Producer Academy to ensure training content is aligned and streamlined across learning initiatives.
  • Measure training effectiveness and continuously improve content based on feedback and outcomes.
  • Stay current on industry, regulatory, and market trends to keep training accurate and relevant.

What You Bring

  • Bachelor's degree required; Master's degree preferred.
  • Experience participating in or facilitating insurance brokerage training programs.
  • Background in commercial insurance brokerage operations.
  • Strong understanding of P&C insurance fundamentals—including underwriting, coverages, and risk management.
  • Experience designing or delivering technical training in a corporate or professional services environment.
  • Strong communication and stakeholder engagement skills.
  • Proficiency with Microsoft Office, LMS platforms, and virtual training tools such as Microsoft Teams.
  • Experience with instructional design tools (Articulate 360, Adobe Captivate) is a plus.

Why You'll Love Working Here

You'll play a central role in shaping the technical strength of our P&C organization. This role offers the opportunity to build a cohesive learning program, collaborate with leaders across the company, and directly influence the development and success of our teams.

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)

Primary Contact

12213

Human Resources

,

563-587-5104

Phone

Phone

Phone

563-587-5922

Fax

careers@cb-sisco.com

Email

True

False

True

Job Details

Categories

Education

Graphic Design/Social Media

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

943

Job REQ #

5124517008

# Positions

1

Start Date

20260227

End Date

20260623

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About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.