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Helpdesk Salaries Jobs in Dubuque, IA (NOW HIRING)

City of Dubuque, IA

Help Desk Technician

Dubuque, IA · On-site

$23.29 - $30.45/hr

Salary: $23.29 - $30.45 Hourly Location : City Hall Annex, City of Dubuque, IA Job Type: Full-time ... Experience as a Helpdesk or Support Technician in a multi-site environment. * ERP experience ...

Lawn Doctor Madison-Dubuque

Mosquito Killer

Dubuque, IA

$22 - $26/hr

Be able to lift in excess of 50 pounds Apply today for competitive salary, commission, and benefits!! FULL OR PART-TIME AVAILABLE Lawn Doctor offers a variety of treatments to help lawns look their ...

Lawn Doctor

Lawn Care Specialist - Dubuque, IA

Dubuque, IA · On-site

$25 - $28/hr

Competitive salary * Dental insurance * Employee discounts * Flexible schedule * Free uniforms ... Lawn Doctor believes that employees who are given a chance to grow professionally will in turn help ...

Lawn Doctor

Lawn Care Specialist - Madison, WI

Dubuque, IA · On-site

$25 - $28/hr

Competitive salary * Dental insurance * Employee discounts * Flexible schedule * Free uniforms ... Lawn Doctor believes that employees who are given a chance to grow professionally will in turn help ...

Access Dubuque

Diesel Technician

Dubuque, IA · On-site

$35 - $40/hr

Farley, IA Salary: $35-$40 About the Opportunity Specialized Recruiting Group is seeking a skilled ... Our team is uniquely equipped to help companies find the talent their business needs, and help ...

Aspen Dental

Iowa - Part-Time Endodontist

Dubuque, IA

$313.35K/yr

Our best-in-class learning and development opportunities help you stay on the leading edge of oral ... Salary : $8,000- $12,000 production per day* What YOU receive when you join Aspen Dental: * A ...

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How much do helpdesk salaries jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk salaries in Dubuque, IA is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

What are popular job titles related to Helpdesk Salaries jobs in Dubuque, IA? For Helpdesk Salaries jobs in Dubuque, IA, the most frequently searched job titles are:
What job categories do people searching Helpdesk Salaries jobs in Dubuque, IA look for? The top searched job categories for Helpdesk Salaries jobs in Dubuque, IA are:
What cities near Dubuque, IA are hiring for Helpdesk Salaries jobs? Cities near Dubuque, IA with the most Helpdesk Salaries job openings:
Helpdesk Salaries jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Medone Pharmacy Benefit Solutions

Dubuque, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Job Type
Full-time
Description
Position Overview: The IT Help Desk Technician position delivers timely and effective technical support, troubleshoots basic computer system issues, and clearly communicates solutions to users.
About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
What You'll Do:
  • Serve as the first point of contact for staff seeking technical assistance
  • Manage and be first point of contact for all tickets entered to System Admin Team/Help Desk
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Walk the user through the problem-solving process and create documentation where necessary within bookstack
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in ticketing system
  • Follow-up and update users on statuses and other information
  • Pass on any feedback or suggestions by users to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Inventory and log all new and existing computer hardware for staff
  • Learn and assist with MedOne's IT infrastructure
  • Communicate with IT Team regarding any systems issues that arise
  • Assist in providing hardware and software IT assistance (both during normal business hours and after hours) both in person and remotely to MedOne staff in harmony with company standards
  • Must demonstrate strong organizational, verbal and written communication skills with emphasis on attention to detail
  • Exercise discretion with respect to client and member information following established HIPAA

What You Will Bring to MedOne:
  • BS/BA in IT, Computer Science, or relevant field, or equivalent experience
  • Proven experience as a help desk technician or other customer support role
  • Working knowledge of MS Office, automation products, SQL databases, MS 365 Admin Center, Azure, TCP/IP networking, Active Directory, and remote-control technology.
  • Preferred, but not needed - Knowledge of Firewalls/security policies, Ring Central phone system, WIFI technology, managed network switches.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Ability to work well independently and as part of a team as needed
  • High degree of emphasis on problem-solving skills

Why MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth-all while helping to make a difference in people's lives. Our top core value is to prioritize your well-being . To support you in living this value, we offer:
  • Competitive salary and bonuses that reward your performance.
  • Comprehensive health, dental, and vision insurance + additional benefits
  • 401(k) with company match to secure your future.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
  • A vibrant and collaborative work culture.

Location: This position will be based in Dubuque, IA.
Employment Type: Full Time, Salaried/Exempt Position
Reports to: Director of IT
How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we'd love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page .
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.

Apply