ZipRecruiter

Log In

1

Help Desk Jobs in California, MD (NOW HIRING)

Shadow Objects

Help Desk Specialist I

Patuxent River, MD · On-site

$15.25 - $17/hr

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I. Position is onsite with possible hybrid option. JOB DUTIES/RESPONSIBILITIES: - Answering and remediating ...

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (Full-time) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance to ...

Sabre Systems

NMCI Representative

Patuxent River, MD · On-site

$17 - $22/hr

Provide Security Support for the Systems and Software Engineering Departments Qualifications Required Qualifications * 2-5 years of IT support or help desk experience. * Bachelor's in Information ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

$17 - $22/hr

Provide Security Support for the Systems and Software Engineering Departments Qualifications Required Qualifications * 2-5 years of IT support or help desk experience. * Bachelor's in Information ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

$17 - $22/hr

Provide Security Support for the Systems and Software Engineering Departments Qualifications Required Qualifications * 2-5 years of IT support or help desk experience. * Bachelor's in Information ...

PSI Pax

Senior Navy ERP Analyst (2916)

Patuxent River, MD · On-site

$99K - $131K/yr

... help desk ticket resolution support. • Supports the management of master data. • Provides a wide range of data analytics and reporting support for end users. • Participates in release ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in California, MD

Help Desk information

See California, MD salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for help desk in California, MD is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are popular job titles related to Help Desk jobs in California, MD?

For Help Desk jobs in California, MD, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in California, MD look for?

The top searched job categories for Help Desk jobs in California, MD are:

What cities near California, MD are hiring for Help Desk jobs?

Cities near California, MD with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in California, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $46,145 per year, or $22.2 per hour.

Help Desk Specialist I

Patuxent River, MD • On-site

Shadow Objects
See more jobs at Shadow Objectsexternal

$15.25 - $17/hr

Full-time

Re-posted 23 days ago

Job description

 

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I.


Position is onsite with possible hybrid option. 


JOB DUTIES/RESPONSIBILITIES: 

- Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support contractors. 

-Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations. 

-Experience with generating help desk tickets in the NPS Ivanti Service Desk system.

- Support technologies including computer hardware and software, computer assisted information retrieval, data communication networks, local area networks and technology interfaces. 

-Determine if equipment is covered by warranty or maintenance contract and process accordingly. 

-Remove and replace defective hardware components. Perform all upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC). 

-Troubleshoot and resolve conflicts between ISG operating requirements and NPS/DSCA software, systems, applications, hardware/devices, and operating systems. 

-Keep customers informed on request status and progress. Perform trend analysis on common and recurring issues. 

-Ensure the integrity and availability of all ISG computer and mobile computing systems by patching and updating ISG network connected systems. 

-Monitor, maintain and service ISG Local Area Network (LAN) and ensure access to LAN by ISG faculty and staff. 

-Update and maintain Operating System and application software at least monthly and whenever critical security updates are available.


REQUIREMENTS: 

  • At least one year experience installing, operating, maintaining and troubleshooting various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software.
  • All support personnel must possess “CompTIA Security+” or other acceptable cybersecurity workforce certifications as required in DoD 5270 at the IAT-2 level -or- obtain certification within 12 months of being assigned to the contract.

SECURITY CLEARANCE REQUIREMENT: 

Currently holds a T3 DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.

Apply