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Help Desk Jobs in Calera, AL (NOW HIRING)

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

  • Medical

  • PTO

Front Desk Agent Every Word Code is a forward-thinking technology firm that believes in the power ... You will represent the company professionally and help maintain a smooth and efficient front office ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

  • Medical

  • Retirement

  • PTO

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Career Site

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Margaritaville Hollywood Beach Resort

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

  • Medical

  • PTO

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

  • Medical

  • PTO

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Quanta Services

Information Technology Intern

Birmingham, AL · On-site

$12.75 - $17.25/hr

This internship offers hands-on experience across infrastructure, cybersecurity, help desk support, and enterprise systems within a highly regulated industry. This role is ideal for students ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Calera, AL

Help Desk information

See Calera, AL salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk in Calera, AL is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Calera, AL?

The most popular types of Help Desk jobs in Calera, AL are:

What cities near Calera, AL are hiring for Help Desk jobs?

Cities near Calera, AL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Calera, AL as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 31% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,662 per year, or $21.5 per hour.

Senior Helpdesk Specialist (Remote)

Neumo Holdings LLC

Birmingham, AL • On-site

Full-time

Posted 24 days ago

Job description

Job Summary:

The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert triage, and efficiently managing the resolution of customer service tickets. Additionally, maintaining proactive communication with customers during outages and service activities is essential for ensuring a seamless support experience.


Duties and Responsibilities:

  • Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
  • As tenured professionals and subject matter experts (SMEs), individuals are cross trained in a range of products within the Justice BU.
  • Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
  • Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
  • Ensures a comprehensive understanding of the full application functionality and expected performance to provide accurate support.
  • Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.
  • Collaborates with various groups such as Application Operations and Hosting Operations, especially in scenarios requiring multi-group coordination.
  • Handles diverse support tasks, including data analysis, script assistance, and configuration changes, to address specific customer concerns promptly.
  • Perform other duties as assigned.


Education and Experience:

  • Required experience with Court Case Management and Jury Software.
  • A minimum of 5-10 years of experience in Help Desk management is mandatory.


Knowledge, Skills, and Abilities:

  • Possesses a thorough understanding of Court and Jury software and associated processes.
  • Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.


Work Environment:

  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.


Physical Demands:

  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.


Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.