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Help Desk Jobs in Butler, PA (NOW HIRING)

Belcan

Help Desk Specialist

Cranberry Township, PA · On-site

$22.50/hr

Helpdesk Representative (French) Location: Cranberry Township, PA - Hybrid Duration: 4+ Months Contract (Potential Temp to Perm) Pay Rate : $22.5/hr. Shift Time: 1st shift Shift: Remote work Monday ...

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing ... Perform other duties as assigned, which may include, but is not limited to the following: helping ...

Perfect Smile Dental Butler

Front Desk Receptionist

Butler, PA · On-site

$13.50 - $17.25/hr

Perfect Smile Dental is Hiring a Full-Time Front Desk / Scheduling Coordinator Love making people ... If you enjoy a fast-paced environment, take pride in great communication, and love helping people ...

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Type Full-time Description Job Summary Front Desk Agents are responsible for greeting and ... Perform other duties as assigned, which may include, but is not limited to the following: helping ...

Perfect Smile Dental Butler

Front Desk Receptionist

Butler, PA · On-site

$13.50 - $17.25/hr

Perfect Smile Dental is Hiring a Full-Time Front Desk / Scheduling Coordinator Love making people ... If you enjoy a fast-paced environment, take pride in great communication, and love helping people ...

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Type Full-time Description Job Summary Front Desk Agents are responsible for greeting and ... Perform other duties as assigned, which may include, but is not limited to the following: helping ...

Freseniusglobal

Procurement Administrator

Warrendale, PA · On-site

$27 - $31/hr

Prior experience working with ServiceNow, Marval or other ticket-based help-desk tools is an advantage. * Proficient in Microsoft Office applications (Excel, Word, and PowerPoint), use of SharePoint ...

Westermeier Martin Dental Care

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Come join our team help us pioneer a new culture of dentistry. Smiling from Open to Close Monday: 8:00 am - 6:00 pm (Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1:00 ...

North American Dental Group

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Come join our team-- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday: 8:00 am - 6:00 pm (Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1 ...

Westermeier Martin Dental Care

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Come join our team help us pioneer a new culture of dentistry. Smiling from Open to Close Monday: 8:00 am - 6:00 pm (Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1:00 ...

Refresh Dental

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

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Help Desk information

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$30

How much do help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk in Butler, PA is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.41 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Butler, PA?

The most popular types of Help Desk jobs in Butler, PA are:

What are popular job titles related to Help Desk jobs in Butler, PA?

For Help Desk jobs in Butler, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Butler, PA look for?

The top searched job categories for Help Desk jobs in Butler, PA are:

What cities near Butler, PA are hiring for Help Desk jobs?

Cities near Butler, PA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Butler, PA as of August 2026, with employment types broken down into 1% As Needed, 56% Full Time, 40% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,412 per year, or $20.9 per hour.

Help Desk Specialist

Cranberry Township, PA • On-site

Belcan
IT Services • 5 - 10K employees
Learn more about Belcanexternal

$22.50/hr

Other

Posted 10 days ago

Job description

Job Title: Helpdesk Representative (French)

Location: Cranberry Township, PA – Hybrid

Duration: 4+ Months Contract (Potential Temp to Perm)

Pay Rate: $22.5/hr.

Shift Time: 1st shift

Shift: Remote work Monday and Friday, in-office Tuesday through Thursday

Rotating schedule; shifts are scheduled from 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, and 3:00 PM - 11:00 PM


Job description:

Provide remote troubleshooting and technical assistance over the phone. Help resolve hardware, software, and connectivity issues, document support interactions, and ensure timely resolution or escalation of IT incidents.


Responsibilities:

  • Provide first-level technical support to field users and internal users over the phone.
  • Troubleshoot issues related to Windows operating systems, Dell hardware, and company applications.
  • Guide users through problem-solving steps to resolve incidents effectively and efficiently.
  • Document all calls, troubleshooting steps, and resolutions using internal ticketing systems.
  • Escalate complex or unresolved issues to higher-level support teams as appropriate.
  • Follow established IT procedures and contribute to the continuous improvement of support documentation.
  • Maintain professionalism and patience when assisting non-technical users.


Education and Experience:

  • Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
  • 1+ years of experience providing phone-based or remote IT support.
  • Basic understanding of Windows operating systems and Dell hardware platforms.
  • Familiarity with IT service management concepts (e.g., ticketing systems and incident tracking).
  • Experience using remote access tools and troubleshooting utilities.
  • Strong verbal communication and customer service skills in French Language.


Skills and Knowledge:

  • Strong analytical and problem-solving abilities for hardware and software issues.
  • Understanding of basic networking concepts and connectivity troubleshooting.
  • Ability to manage multiple support cases simultaneously.
  • Clear and concise documentation and communication skills.
  • Problem-solving
  • Delivering excellent customer service in a fast-paced IT support environment.
  • Strong communication and customer service skills.
  • Attention to detail and adherence to support procedures.
Belcan logo

About Belcan

Sourced by ZipRecruiter

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1958

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