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Help Desk Jobs in Butler, PA (NOW HIRING)

Pomeroy

Support II - Desktop

Grove City, PA · On-site

$17.75 - $22.50/hr

Responds to all Help Desk tickets within one business day and creates relevant documentation. * Distributes newly created documents to more experienced team members for review and posting on ...

Pomeroy

Support II - Desktop

Grove City, PA · On-site

$17.75 - $22.50/hr

Responds to all Help Desk tickets within one business day and creates relevant documentation. * Distributes newly created documents to more experienced team members for review and posting on ...

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing ... Perform other duties as assigned, which may include, but is not limited to the following: helping ...

Avion Hospitality

Front Desk Agent

Cranberry Township, PA · On-site

$13.75 - $17.50/hr

Job Type Full-time Description Job Summary Front Desk Agents are responsible for greeting and ... Perform other duties as assigned, which may include, but is not limited to the following: helping ...

North American Dental Group

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Come join our team-- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday: 8:00 am - 6:00 pm (Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1 ...

Refresh Dental

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

North American Dental Group

Front Desk Coordinator

Mars, PA

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

Refresh Dental

Front Desk Coordinator

Mars, PA

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

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All JobsHelp Desk JobsHelp Desk Jobs in Butler, PA

Help Desk information

See Butler, PA salary details

$11

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$30

How much do help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk in Butler, PA is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.41 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Butler, PA? The most popular types of Help Desk jobs in Butler, PA are:
What are popular job titles related to Help Desk jobs in Butler, PA? For Help Desk jobs in Butler, PA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Butler, PA look for? The top searched job categories for Help Desk jobs in Butler, PA are:
What cities near Butler, PA are hiring for Help Desk jobs? Cities near Butler, PA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Butler, PA as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,412 per year, or $20.9 per hour.
Help Desk Technician

Help Desk Technician

Fire Fighter Sales & Service Co.

Cranberry Township, PA

$19.25 - $26/hr

Other

Posted 5 days ago

Job description

The Help Desk Technician will be responsible for providing technical assistance and support to customer-reported issues or inquiries regarding computer systems, hardware, or software. The Technician will be tasked with but not limited to: responding to general inquiries, running diagnostic programs, isolating problems, creating documentation, and determining and implementing solutions. It is expected that the Technician use the University's Ticketing System and Knowledge Base to document and clearly communicate requests, problems, and issues to customers and colleagues.
Responsibilities

  • Listen and ask educated questions to determine the root cause of issues in addition to providing clear and positive responses
  • Monitor and respond quickly and effectively to University faculty, staff, and student inquiries received through the IT Help Desk ticketing system
  • Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  • Work in an environment that requires following procedures and documenting actions without direct supervision
  • Run diagnostic programs and scripts to resolve problems related to hardware or software
  • Report significant and recurring issues to the tier-2 support teams
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to ease troubleshooting
  • Create documentation to aid with troubleshooting and system processes
  • Image and deploy computer and mobile hardware assigned to University employees
  • Assist the Infrastructure Team with imaging campus lab and classroom computers during semester breaks
  • Refurbish computers and mobile devices for redeployment

 
Qualifications

  • One to two years of proven experience as a Help Desk Technician or another customer service role
  • Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a non-technical manner
  • Excellent communication, analytical and problem-solving skills
  • Keen attention to detail, a memory of patterns, and an interest in problem-solving
  • Experience with Microsoft Azure or any other MFA system
  • Experience with computer and mobile device management systems
  • Ability to handle stressful situations with professional composure
    Basic knowledge of TCP/IP networking: networking topology, protocols, and services

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