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Help Desk Jobs in Butler, PA (NOW HIRING)

Belcan

Helpdesk Representative I

Cranberry Township, PA · On-site

$21.63/hr

Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most ...

Pomeroy

Support I - Desktop

Natrona Heights, PA · On-site

Phone support provides 1st level support for the Help Desk including research and resolution for technical problems. They serve as the primary contact for solving, assigning, and escalating tickets ...

My Place Hotels

Front Desk

Monaca, PA · On-site

$12.75 - $16.50/hr

If you enjoy working independently, helping guests, and keeping things running smoothly, this could be a great fit for you. Position Overview: As a Front Desk Associate , you'll be responsible for:

Pomeroy

Support II - Desktop

Grove City, PA · On-site

$17.75 - $22.50/hr

Responds to all Help Desk tickets within one business day and creates relevant documentation. * Distributes newly created documents to more experienced team members for review and posting on ...

North American Dental Group

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Come join our team-- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday: 8:00 am - 6:00 pm (Lunch 1-2) Tuesday- Thursday: 8:00 am - 5:00 pm (Lunch 1-2) Friday: 8:00 am - 1 ...

Refresh Dental

Front Desk Coordinator

Mars, PA

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

Refresh Dental

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

North American Dental Group

Front Desk Coordinator

Mars, PA

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

Refresh Dental

Front Desk Coordinator

Mars, PA · On-site

$15.75 - $20.25/hr

Overview Front Desk Coordinator "Open Up" to A Whole New Dental Experience Imagine working in a ... Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close Monday ...

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Help Desk information

See Butler, PA salary details

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Butler, PA is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Butler, PA? The most popular types of Help Desk jobs in Butler, PA are:
What are popular job titles related to Help Desk jobs in Butler, PA? For Help Desk jobs in Butler, PA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Butler, PA look for? The top searched job categories for Help Desk jobs in Butler, PA are:
What cities near Butler, PA are hiring for Help Desk jobs? Cities near Butler, PA with the most Help Desk job openings:
Help Desk jobs near you

Help Desk Analyst

Fire Fighter Sales & Service Co.

Cranberry Township, PA • On-site

$19.75 - $26.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

OVERNIGHT SHIFT
The analyst will perform first level IT support, incident resolution. The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning.
 

Duties Include:
• Follow prescribed procedures to quickly return users to work.
• Establishing remote connectivity to end user machines and performing remediation for end users.
• Working to maintain individual and team goals for speed of answer, response to alerts and emails.
• Working within many different industries and software to resolve technical issues for end users.
• Performing technical support for devices, PCs and Macs.
• Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support.
• Logging tickets in our ticketing system.
• Communicate with end users via telephone and email.
• Monitor and respond appropriately to alerts.
• Communicate effectively via oral and written capability.
• Excellent customer relations and interpersonal skills.
• Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge.
• Maintaining a positive, service-oriented attitude.
• Ongoing learning and training.

Qualifications:
• Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
• Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email.
• Must be able to think logically and analytically and make decisions based on good judgment.
• Must be able to consistently follow documented procedures for incident resolution.
• CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.
 

Education/Experience:
• High School or GED diploma.
• CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.
• Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation.
• Experience working as a customer service representative or help desk analyst is a plus.
• Experience working for a Managed Service Provider (MSP) is a plus.
• A+ and Network+, or the ability to acquire both within 1 year of employment.
• Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.
 

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