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Help Desk Jobs in Alabaster, AL (NOW HIRING)

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

Front Desk Agent Every Word Code is a forward-thinking technology firm that believes in the power ... You will represent the company professionally and help maintain a smooth and efficient front office ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

Career Site

Front Desk

Birmingham, AL

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Quanta Services

Information Technology Intern

Birmingham, AL · On-site

$12.75 - $17.25/hr

This internship offers hands-on experience across infrastructure, cybersecurity, help desk support, and enterprise systems within a highly regulated industry. This role is ideal for students ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Grand Bohemian Orlando

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Alabaster, AL

Help Desk information

See Alabaster, AL salary details

$10

$19

$28

How much do help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk in Alabaster, AL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Alabaster, AL? The most popular types of Help Desk jobs in Alabaster, AL are:
What job categories do people searching Help Desk jobs in Alabaster, AL look for? The top searched job categories for Help Desk jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Help Desk jobs? Cities near Alabaster, AL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Alabaster, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

Front Desk Agent

Alphabe Insight

Birmingham, AL • On-site

$50K - $55K/yr

Other

Medical, PTO

Re-posted 21 days ago

Job description

Front Desk Agent

Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future—one word, one line of code at a time.

Job Description

Every Word Code is seeking a reliable and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment. You will represent the company professionally and help maintain a smooth and efficient front office operation.

Responsibilities

  • Greet and assist visitors, clients, and team members in a professional manner
  • Answer and direct phone calls efficiently
  • Manage appointment scheduling and maintain office calendar
  • Handle incoming and outgoing mail and packages
  • Maintain cleanliness and organization of the front desk and lobby area
  • Respond to inquiries and provide general administrative support
  • Collaborate with internal departments for smooth operational flow
  • Assist with clerical duties such as data entry, filing, and document preparation
Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 1+ year of front desk, receptionist, or customer service experience
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Professional demeanor and appearance
  • Ability to work independently and as part of a team
  • Punctual, dependable, and detail-oriented
Additional Information
  • Competitive salary ($50,000 – $55,000 annually)
  • Growth opportunities within the company
  • On-the-job training to build and expand skills
  • Supportive and collaborative work environment
  • Health and wellness programs
  • Paid time off and holidays

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