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Help Desk Jobs in Alabaster, AL (NOW HIRING)

Biz Voice Boost

Front Desk Agent

Birmingham, AL · On-site

$45K - $49K/yr

Front Desk Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... We are a growing company dedicated to helping brands strengthen their public image through ...

Every Word Code

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

Front Desk Agent Every Word Code is a forward-thinking technology firm that believes in the power ... You will represent the company professionally and help maintain a smooth and efficient front office ...

eTeam

Field Engineer

Birmingham, AL · On-site

... by Help Desk, Service Desk, or script using standard methods, techniques, and tools • apply personal knowledge to resolve product support issues • troubleshooting and repair to more difficult ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$45K - $49K/yr

We are a growing company dedicated to helping brands strengthen their public image through ... Job Summary We are seeking a professional and customer-focused Front Desk Representative to create ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$45K - $49K/yr

We are a growing company dedicated to helping brands strengthen their public image through ... Job Summary We are seeking a professional and customer-focused Front Desk Representative to create ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Alabaster, AL

Help Desk information

See Alabaster, AL salary details

$10

$19

$28

How much do help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk in Alabaster, AL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Alabaster, AL?

The most popular types of Help Desk jobs in Alabaster, AL are:

What job categories do people searching Help Desk jobs in Alabaster, AL look for?

The top searched job categories for Help Desk jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Help Desk jobs?

Cities near Alabaster, AL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

Front Desk Agent

Biz Voice Boost

Birmingham, AL • On-site

$45K - $49K/yr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Front Desk Agent

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a professional and customer-focused Front Desk Representative to create positive first impressions while supporting customer engagement and sales opportunities. This role is ideal for individuals who enjoy interacting with people, presenting information, and contributing to a welcoming, results-oriented environment.

Responsibilities

  • Welcome customers, visitors, and clients in a friendly and professional manner.
  • Provide information about products and services to interested customers.
  • Identify customer needs and recommend appropriate products or solutions.
  • Assist with sales opportunities generated through customer interactions.
  • Answer phone calls and respond to general customer inquiries.
  • Assist with customer records, scheduling, and routine administrative tasks.
  • Maintain a professional, organized, and welcoming front desk environment.
  • Support promotional materials and customer information.
  • Collaborate with team members to achieve customer engagement and sales goals.
  • Participate in ongoing sales training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Professional, friendly, and customer-focused personality.
  • Confident interacting with customers and visitors.
  • Goal-oriented and willing to learn sales skills.
  • Excellent organizational and multitasking abilities.
  • Reliable, adaptable, and detail-oriented.
  • Previous experience in sales, customer service, hospitality, retail, or front desk support is a plus but not required.
Additional Information
  • Competitive salary of $45,000 – $49,000 per year.
  • Full-time position with a professional and supportive team environment.
  • Career growth and advancement opportunities.
  • Ongoing training and professional development.
  • Opportunities to strengthen communication, customer service, problem-solving, and leadership skills.
  • Collaborative workplace focused on personal and professional growth.
  • Opportunity to take on greater responsibilities as your skills develop.

Apply