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Help Desk Jobs in Addison, IL (NOW HIRING)

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K (based on experience) ESSENTIAL RESPONSIBILITIES:Frontline Technical Support: Promptly respond to ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K (based on experience) ESSENTIAL RESPONSIBILITIES: * Frontline Technical Support: Promptly respond to ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K (based on experience) ESSENTIAL RESPONSIBILITIES: * Frontline Technical Support: Promptly respond to ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations.

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations.

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations.

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

Horizon3 AI, Inc.

Global Help Desk Manager

Chicago, IL · On-site

$150 - $185/hr

Lead, coach, and grow the Global Help Desk team, including ownership of end‑user support, device lifecycle management, identity access support, and operational support processes Set priorities and ...

New

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

Responsibilities : • Manage Help Desk tickets in a timely manner. • Respond to customer issues via phone, email, and computer chat. • Provide customer assistance. • Document customer ...

Four Seasons Heating

Help Desk Associate

Chicago, IL · On-site

$65K - $75K/yr

Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Pay: $65k-$75k About Us Four Seasons Heating and Cooling is Chicagoland's leading ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Addison, IL

Help Desk information

See Addison, IL salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk in Addison, IL is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
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Help Desk jobs near you
Infographic showing various Help Desk job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,244 per year, or $23.2 per hour.

Help Desk Support Specialist

Middleground Technologies

Chicago, IL

Full-time

Re-posted 4 days ago

Key responsibilities

  • Provide local and telephone technical support to end users.

  • Deploy, install, upgrade, and troubleshoot hardware and software on PCs and laptops.

  • Create and maintain documentation, manage asset inventory, and support senior engineers.

Job description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The duties of the Help Desk Support Specialist position include, but are not limited to the following: -Provide local and telephone technical support to over 1000 end users -Utilize the Connectwise ticketing system -Deploy computers and peripherals (computers, monitors, printers, etc.) -Install software packages on PC's and Laptops -Upgrade hardware on PC's & Laptops -Troubleshoot software applications -Create and maintain detailed documentation in our software (instruction guides, policies, procedures) -Manage document library and inventory of assets -Support senior engineers Qualifications: -Preferred Bachelors or Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to 75 lbs Required Skills: -1 year Experience with Microsoft Windows 7/8/10 -1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel) -1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware -Knowledge of basic Microsoft Windows Server 2008/2012 -Knowledge of basic TCP/IP Networking -Knowledge of Office365 -Knowledge of ticketing systems (Connectwise a huge plus) -Troubleshooting experience with Printers/Scanners -Understanding of Internet applications IE, Firefox, HTML and Internet protocols -Reliable, enthusiastic individual with great phone etiquette -Professional appearance and behavior, including punctuality -Excellent written and oral communication skills -Hungry desire to succeed and vastly improve IT skills -Ability to work unsupervised and make good use of free time when no help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company

You will be trained on the latest and greatest technologies and be exposed to many new challenges. Your skills will be tested. Background will be checked.

Drug testing may be requested. Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position. Passionate and forward thinking group of IT professionals EOE Ideal candidate will live close to the downtown Chicago Please, no recruiters. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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