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Help Desk Jobs in Addison, IL (NOW HIRING)

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer assistance. * Document customer interactions. * Run diagnostics to ...

Tecta Corporate

IT Help Desk

Rosemont, IL

$80K - $90K/yr

Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies: * Management of End User Accounts in ...

Robert Half

Technical Help Desk I (US)

Naperville, IL · On-site

$21/hr

We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies: * Management of End User Accounts in ...

Tecta America

IT Help Desk

Des Plaines, IL

$80K - $90K/yr

Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies: * Management of End User Accounts in ...

Avant

IT Help Desk Coordinator

Chicago, IL · On-site

$26.45 - $32.21/hr

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected ...

Avant LLC

IT Help Desk Coordinator

Chicago, IL · On-site

$26.45 - $32.21/hr

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected ...

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All JobsHelp Desk JobsHelp Desk Jobs in Addison, IL

Help Desk information

See Addison, IL salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk in Addison, IL is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What cities near Addison, IL are hiring for Help Desk jobs? Cities near Addison, IL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Addison, IL as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,244 per year, or $23.2 per hour.
Help Desk Technician I

Help Desk Technician I

SATO America

Chicago, IL • On-site

$50K - $55K/yr

Full-time

Re-posted 24 days ago

Job description

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I.
At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer's most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.
SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Helpdesk Technician responsibilities include but not limited to, installing, and configuring computer hardware and being the primary point of contact for IT support within the company.
DUTIES AND RESPONSIBILITIES:
  • Manage Help Desk tickets in a timely manner.
  • Respond to customer issues via phone, email, and computer chat.
  • Provide customer assistance.
  • Document customer interactions.
  • Run diagnostics to resolve customer reported issues.
  • Escalate issues to the next Tier with next level of difficulty.
  • Actively participates in departmental initiatives.
  • Maintains established departmental KPI's.
  • Maintains accuracy.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High School diploma or general education degree (GED).
  • 2 years related experience.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sitting: Remaining in the seated position
  • Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
  • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the *essential functions.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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