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Help Desk Tier I Jobs (NOW HIRING)

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions, Inc.

Service Desk L1

Denver, CO · On-site

$21 - $28.75/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experienceExperiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experienceExperiences must include working with ...

ResolveSoft Inc

$55K - $70K/yr

Overview The Help Desk Lead will provide leadership and management support for Tier I, II, and III Help Desk operations, as well as IT asset management. This position oversees a team of technicians ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

BTI

Help Desk Tier 2 Support

Washington, DC · On-site

$22.50 - $30.50/hr

Position Summary The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users by diagnosing and resolving hardware, software, operating system, peripheral, and ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. This ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

End User Support includes Desktop support services that cannot be resolved remotely by Tier I. This ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...

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All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Tier I Jobs

Help Desk Tier I information

See salary details

$12

$23

$33

How much do help desk tier i jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help desk tier i in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Tier I?

Help Desk Tier I jobs are entry-level positions responsible for providing technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. Tier I technicians are typically the first point of contact and handle basic problems such as password resets, software installations, and simple troubleshooting. If they cannot resolve the issue, they escalate it to higher-level IT support. These roles require good communication skills and a basic understanding of computer systems.

What are the key skills and qualifications needed to thrive as a Help Desk Tier I?

To thrive as a Help Desk Tier I, you need fundamental IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent, with some roles preferring CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are crucial to ensure timely technical support and a positive experience for end-users.

What are some common challenges faced by Help Desk Tier I professionals, and how can they be managed?

Help Desk Tier I professionals often encounter challenges such as managing a high volume of support tickets, addressing repetitive issues, and communicating with users who have varying levels of technical knowledge. Success in this role requires patience, strong problem-solving skills, and the ability to prioritize tasks effectively. Regular collaboration with Tier II support and maintaining clear documentation can help resolve issues more efficiently and provide valuable learning experiences for career growth.

What is the difference between Help Desk Tier I vs Help Desk Technician?

AspectHelp Desk Tier IHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+, HDI-CSR, Microsoft Certified
Work EnvironmentEntry-level support, call centers, IT support desksEntry to mid-level support, IT departments, service desks
ResponsibilitiesBasic troubleshooting, ticket logging, initial customer contactBasic to moderate troubleshooting, issue escalation, customer support
Common UsageHelp Desk Tier I is often used interchangeably with Help Desk Technician in job postings and industry

Help Desk Tier I and Help Desk Technician roles are closely related, often sharing similar certifications and work environments. Tier I typically focuses on initial customer contact and basic troubleshooting, while Help Desk Technicians may handle more complex issues. Both roles are essential in IT support teams and often overlap in responsibilities and skills.

More about Help Desk Tier I jobs

What states have the most Help Desk Tier I jobs?

States with the most job openings for Help Desk Tier I jobs include:

What are popular job titles related to Help Desk Tier I jobs?

For Help Desk Tier I jobs, the most frequently searched job titles are:

Help Desk Tier I jobs near you
Infographic showing various Help Desk Tier I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

HELP DESK TECHNICIAN - TIER I

Springfield, IL • On-site

CDS Office Technologies
51 - 200 employees
Learn more about CDS Office Technologiesexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals! We are looking to fill immediate openings in the position of Help Desk Technician. CDS offers an exciting, fast paced, environment where employees are frequently exposed to new learning opportunities as well as bleeding-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career.
Applicants should be friendly, enthusiastic, and driven with a strong work ethic.
We are proud to offer a comprehensive benefits package including paid leave, vacation, medical, dental, vision, life insurance, and a starting salary of $19.00/hr. - $21.00/hr., based on experience and qualifications.
Job Location: On-Site, Springfield, IL
Job Summary:
Our help desk technicians (better known as our Managed Support Team) act as the first line of support for our clients. Duties included (but are not limited to):
  • Monitor and respond to IT support tickets in a timely manner
  • Providing solutions and advice on technical client issues via phone, email and chat
  • Manage and configure user accounts for various cloud platforms
  • Troubleshoot and resolve network and computer issues
  • Install printers and other peripheral hardware
  • Monitor and manage scheduled backups
  • Repair and upgrade existing computers - remotely
  • Assist with training clients on new technology implementations
  • Configure and manage VOIP phone system - remotely
  • Assist Tier 2 or Tier 3 engineers remotely with technical issues
  • Creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Documenting and analyzing technical issues and customer interactions
  • Stay current with best practices on how to help customers with technical issues
  • Assist internal staff as needed

Experience Requirements:
  • At least two years of experience as a Help Desk Technician and/or experience in call centers, customer, service, or IT.
  • Familiar with various computer and operating systems.
  • Must know how to use software management tools and troubleshooting techniques.

Skills and Qualifications:
  • Excellent interpersonal and customer service skills
  • Problem-solving and critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them

Education and Training:
  • HS diploma or GED equivalent required.
  • College degree in computer science, network administration or computer programming preferred.
  • Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.

Physical Requirements:
  • Ability to lift and carry up to 25 pounds
  • Ability to sit, bend and stand for extended periods, with periodic breaks.

Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Vacation time off
  • Other benefits as outlined in the company's package.

CDS Office Technologies is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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