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Help Desk Technician Jobs in Romeoville, IL (NOW HIRING)

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Chicago IL Jobs, Help Desk Analyst, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling, Communication Protocols, Communication Software, PC Databases, Servers, Technician ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Hornblower

Help Desk Support/Technician

Chicago, IL · On-site

$55K/yr

The Tier 1 IT Helpdesk Support Technician serves as the first point of contact for employees requiring IT assistance, providing basic technical support for software and hardware issues. This role is ...

LeadingIT

Helpdesk Technician - Tier 1

Manteno, IL · On-site

$40K - $50K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

LeadingIT

Level 1 Helpdesk Technician

Manteno, IL · On-site

$40K - $50K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of ...

Sralab

Help Desk Specialist - Registry

Chicago, IL · On-site

$25/hr

Summary The Help Desk Specialist will provide "Tier 1" hardware and software support for end users. Participates in network maintenance and support activities such as hardware installations, software ...

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Showing results 21-40

All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Romeoville, IL

Help Desk Technician information

See Romeoville, IL salary details

$12

$23

$34

How much do help desk technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk technician in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

What job categories do people searching Help Desk Technician jobs in Romeoville, IL look for?

The top searched job categories for Help Desk Technician jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Help Desk Technician jobs?

Cities near Romeoville, IL with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

Help Desk II

Middleground Technologies

Chicago, IL

$20.50 - $27.75/hr

Full-time

Re-posted 8 days ago

Job description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Qualifications/Requirements: College degree in Computer Science preferred or equivalent work experience. Certifications in A+, MCSA, MCSE preferred or equivalent work experience. Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.

Must have excellent knowledge of Microsoft Office applications and be able to support them. Must have excellent customer service skills. Must be self-directed and have the ability to problem solve.

Must have ability to be disciplined and self sufficient Ability to lift up to 25 lbs. Must have valid driver's license. Preferred to have Managed Service Provider experience Compensation: You will learn an immense number of things at our company.

Background will be checked. Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position.

Professional and city working environment Ideal candidate will live closer to the downtown Chicago area Office located one block east of Union Station Please, no recruiters. Please, do not call us about this position. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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