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Help Desk Technician Jobs in Lawrence, KS (NOW HIRING)

Advisors Excel

Help Desk Technician

Topeka, KS

$16.50 - $22.25/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location: Topeka, KS - onsite Overview: We are searching for a motivated self-starter to join our Help Desk ...

Advisors Excel

Help Desk Technician

Topeka, KS · On-site

$18.75 - $25.50/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location: Topeka, KS - onsite Overview: We are searching for a motivated self-starter to join our Help Desk ...

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Description Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

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IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Create and maintain coverage schedules for technicians across both sites to ensure continuous ...

IntePros Federal

Help Desk Lead

Lenexa, KS

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... Create and maintain coverage schedules for technicians across both sites to ensure continuous ...

Intepros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a  Help Desk Lead  for a contingent contract award supporting multi‑regional IT operations ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

Dexian Government Solutions is recruiting for a Help Desk Specialist IV to support our proposal effort for the EPA Multi-Regional Information Technology Support Services Region 7 contract in Lenexa ...

Barbaricum

Help Desk Specialist

Leavenworth, KS · On-site

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

MSM Technology LLC

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience operating, modernizing, securing, and managing advanced ...

Navstar

Sr. Help Desk Specialist

Lenexa, KS · On-site

Senior Help Desk Specialist Plateau GRP is seeking an experienced and customer-focused Senior Help Desk Specialist to support a key U.S. Federal client in Lenexa, Kansas. This role serves as the ...

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How much do help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk technician in Lawrence, KS is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What Is a Help Desk Technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What are Help Desk Technicians?

Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.

What is the lowest salary for an IT technician?

The lowest salary for a Help Desk Technician typically starts around $30,000 to $40,000 annually, depending on location, experience, and certifications. Entry-level positions may offer lower wages, especially in regions with a lower cost of living or for those just beginning their IT careers.

What jobs make $3,000 a month without a degree?

Help Desk Technicians can earn around $3,000 or more per month, especially with experience and certifications like CompTIA A+ or Network+. Many tech support roles offer this salary range without requiring a college degree, focusing instead on technical skills, problem-solving, and customer service. Advancement or specialized certifications can increase earning potential further.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Lawrence, KS? The most popular types of Help Desk Technician jobs in Lawrence, KS are:
What are popular job titles related to Help Desk Technician jobs in Lawrence, KS? For Help Desk Technician jobs in Lawrence, KS, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician jobs in Lawrence, KS look for? The top searched job categories for Help Desk Technician jobs in Lawrence, KS are:
What cities near Lawrence, KS are hiring for Help Desk Technician jobs? Cities near Lawrence, KS with the most Help Desk Technician job openings:
Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Lawrence, KS as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $42,758 per year, or $20.6 per hour.
Help Desk Technician

Help Desk Technician

Advisors Excel

Topeka, KS

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Position Title: Help Desk Technician
Department: Technology and Innovation
Reports to: Help Desk Manager
Location: Topeka, KS – onsite
Overview:
We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. If you enjoy helping people and learning about new technologies, this could be the perfect fit for you.
What you’ll do:
  • Handle and resolve help desk tickets submitted by staff
  • Support corporate users in person, remotely, and via telephone
  • Assists in the installation of computer hardware and software
  • Assist in maintaining and updating hardware inventory
  • Effectively communicate with technical and non-technical staff on a regular basis
  • Work some nights and weekends as well as be on-call when necessary
Experience you’ll bring:
  • Strong customer service and interpersonal skills
  • Solid understanding of Windows products; Windows Client OS’s, Microsoft Office Suite, and Office 365 products
  • Aptitude for technology, embrace change, and willingness to learn
  • Strong organizational skills: capacity to manage a heavy workload while navigating a variety of competing, ever-changing priorities
  • Exceptional problem-solving skills with a high attention to detail
Bonus Points:
  • Microsoft and CompTIA certifications
  • Understanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN, and internet connectivity
What you’ll get:
  • Amazing benefits, including medical, dental, vision, and 401k (with matching options)
  • Generous PTO package from your start date
  • Access to an on-site café, gym, and primary care
  • Continuous personal and professional development opportunities
  • Recognition for hard work amp; exemplary performance
  • Employee-sponsored events…and more!
Who We Are:
Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors’ businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here – as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
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