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Help Desk Technician Two Jobs in Houston, TX (NOW HIRING)

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Responsibilities for Help Desk Technician ... Manage Help Desk tickets in a timely and efficient manner * Monitor and response quickly and ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Escalate complex issues to Level 2 support as needed * Follow IT security policies and company ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Escalate complex issues to Level 2 support as needed * Follow IT security policies and company ...

BROWN SIMS PC

IT Help Desk Technician

Houston, TX

We are seeking a detail-oriented and dependable IT Help Desk Technician to join our fast-paced ... Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues. Troubleshoot ...

NAES

Service Desk Technician 2

Spring, TX · On-site

Service Desk Technician II At NAES, you'll find engaging and challenging career opportunities in ... Help maintain hardware and software inventory Working relationships include contacts with others ...

Eclaro

Service Desk Technician

Houston, TX

$19 - $20/hr

Service Desk Technician Job Number: 26-00755 Use your skills where innovative technology solutions ... Required Qualifications: 2 years of experience in a Service Desk, Help Desk, or Desktop Support ...

Eclaro

Service Desk Technician

Houston, TX · On-site

$19 - $20/hr

Service Desk Technician Job Number: 26-00755 Use your skills where innovative technology solutions ... Required Qualifications: * 2+ years of experience in a Service Desk, Help Desk, or Desktop Support ...

NAES Corporation

Service Desk Technician 2

Spring, TX · On-site

Opportunity Summary The Service Desk Technician II provides technical software, hardware and ... Help maintain hardware and software inventory Working Relationships The position this job reports ...

NAES

Service Desk Technician 2

Spring, TX · On-site

Opportunity Summary The Service Desk Technician II provides technical software, hardware and ... Help maintain hardware and software inventory Working Relationships The position this job reports ...

NAES

Service Desk Technician 2

Shenandoah, TX · On-site

Opportunity Summary The Service Desk Technician II provides technical software, hardware and ... Help maintain hardware and software inventory Working Relationships The position this job reports ...

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How much do help desk technician two jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk technician two in Houston, TX is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.
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Helpdesk Technician

AMSYS Talent

Houston, TX • On-site

$18 - $24.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely and efficient manner
  • Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat
  • Provide customer assistanceand communicate any pending or unresolved issues to direct report each day
  • Document all customer interactions in the ticketing system

  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier based on level of difficulty
  • Install, make changes, and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Train incoming staff as needed

  • Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
  • Submit EOD ticket performance reporting

Qualifications for Help Desk Technician
  • Microsoft Certified Systems Engineer designation, preferred

  • 5+ years of experience working in a help desk environment
  • Microsoft O365, Azure AD and Office experience required
  • Windows 10 experience
  • Flexibility to work a variety of shifts with minimal notice
  • Ability to work well with others

  • Available to work regular overtime
  • Proficiency with a MAC and IOS computers
  • Excellent oral communication skills
  • Detail oriented and highly organized
  • Ability to diagnose and resolve basic computer technical issues

  • Preferred experience in the following: SolarWinds, Cisco Certs/Network Troubleshooting, Firewall Configuration (Fortinet/Watchguard), PowerShell, SysAdminServer Management (MicrosoftADGroup Policy), Aruba Central, ConnectWise

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