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Help Desk Technical Support Representative Jobs in Iowa

Heartland Co-op

Computer Technician & Help Desk

Clive, IA · On-site

$18.75 - $25.50/hr

Summary: Provides technical support to users by researching and answering questions ... The work environment characteristics described here are representative of those an employee ...

ICONMA

Customer Support Representative II

Johnston, IA · On-site

$15 - $20.50/hr

The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues ...

ICONMA

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Our client, an Agriculture Products company, is looking for a Customer Support Representative for ... Provides front-line technical support / information / solutions to customers on product related ...

Collabera

CSR /Technical Support role

West Des Moines, IA · On-site

$12/hr

West Des Moines, IA - 50266 Job Title: CSR / Technical Support Role Duration: 6 to 18 Months (could ... Previous helpdesk / call center experience is a plus, customer service / mortgage / technical is ...

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

Experience managing help desk or technical support environments * Knowledge of networking, systems administration, endpoint support, and troubleshooting * Experience using AI tools for IT ...

VIVA

Customer Support Representative

Johnston, IA · On-site

$15 - $20.50/hr

Customer Support Representative II PRIMARY RESPONSIBILITIES & DUTIES ... The Enterprise Contact Center Tier I team provides front-line technical support / information ...

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Help Desk Technical Support Representative information

What cities in Iowa are hiring for Help Desk Technical Support Representative jobs?

Cities in Iowa with the most Help Desk Technical Support Representative job openings:

Tech Support Representative

Des Moines, IA

CenturyLink
Internet and IT • 10K+ employees
Learn more about CenturyLinkexternal

Full-time

Re-posted 9 days ago

CenturyLink rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Company Description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description

Technical Support Representative

CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including hardware and software configurations. All inbound contact is with residential customers. Combined with your current computer skills, CenturyLink has an extensive technical support training program for you to achieve success. This is a full-time, contact center position.

Job Responsibilities:

  • Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues.
  • Walks customers through common hardware and software configurations to maximize service functionality.
  • Provides solutions for customer repair problems or formulates trouble reports.
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  • Schedules a technician dispatch for on-site service calls when necessary.
  • Escalates appropriate technical issues to Tier 2 Technical support when needed.



Qualifications

Qualifications:

  • Requires customer contact and the ability to effectively communicate over the phone with residential customers.
  • Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
  • Demonstrated interpersonal communication skills for communicating with customers.
  • Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
  • Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
  • Experience with common internet software is preferred.


Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


What CenturyLink employees say

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