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Help Desk Technical Support Representative Jobs in Iowa

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

Provide direct support, consultation, guidance and training to users and identify technical ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

Job Summary We are seeking a reliable and internal customer-focused IT Help Desk Technicianto serve as a key member of our Information Technology team by providing technical support. The Help Desk ...

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

Job Summary We are seeking a reliable and internal customer-focused IT Help Desk Technician to serve as a key member of our Information Technology team by providing technical support. The Help Desk ...

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

Job Summary We are seeking a reliable and internal customer-focused IT Help Desk Technician to serve as a key member of our Information Technology team by providing technical support. The Help Desk ...

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

The role supports employees across North America, Europe, Asia, and other global locations ... Equivalent military education, technical training, and relevant military leadership or information ...

The role supports employees across North America, Europe, Asia, and other global locations ... Equivalent military education, technical training, and relevant military leadership or information ...

The role supports employees across North America, Europe, Asia, and other global locations ... Equivalent military education, technical training, and relevant military leadership or information ...

Help Desk/Desktop Support Analyst

Davenport, IA · On-site

$18.25 - $24.75/hr

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting ... Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to ...

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Provide direct support, consultation , guidance and training to users and identify technical ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

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Help Desk Technical Support Representative information

What cities in Iowa are hiring for Help Desk Technical Support Representative jobs?

Cities in Iowa with the most Help Desk Technical Support Representative job openings:

Technical Support Representative

Urbandale, IA • On-site

Three Point Solutions
Recruiting and Staffing Services • 11 - 50 employees

$29 - $31/hr

Contractor

Re-posted 25 days ago


Job description

Job Title:         Technical Support Representative
Client:              Heavy Machine Manufacturing Company
Location:         Urbandale, IA 50131
Duration:         19 months
Shift:                1st shift

Role Summary

  • Advanced Tier 2 technical support for digital products
  • Support Operations Center, APIs, data systems, and integrations
  • Resolve escalated and complex customer issues

Key Responsibilities

  • Troubleshoot complex technical cases
  • Resolve data flow, API, connectivity, and account issues
  • Analyze case data and identify root causes
  • Work with engineering and product teams
  • Improve support processes and documentation
  • Manage cases by priority and SLA
  • Mentor and support Tier 1 staff
  • Maintain detailed case and solution records

Required Skills

  • 2+ years in technical or product support
  • Strong problem-solving and data analysis
  • Clear communication skills
  • Time management and organization
  • Ability to work in fast-paced environments

Preferred Skills

  • Operations Center experience
  • API and integration knowledge
  • Help desk or multi-tier support experience
  • Digital platform or ag-tech experience

Additional Info

  • No travel required
  • Contract role supporting Tier 2 Digital Support
  • Cross-functional collaboration expected

Education

  • Bachelor’s Degree or equivalent

Experience

  • 3–6 years relevant experience
  • Some experience coordinating others

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