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Help Desk Tech Jobs in Portland, OR (NOW HIRING)

nLIGHT

Help Desk Support Technician- Day Shift

Camas, WA · On-site

$40/hr

LASR). IT HELPDESK TECHNICIAN The Information Technology (IT) Help Desk is the first point of contact for staff seeking technical assistance. IT Help Desk Technicians provide technical support over ...

Monrovia

OR - Sales Help Desk Craftsman

Dayton, OR · On-site

As a Sales Help Desk Craftsman, you will collaborate with the Outside & Inside Sales Craftsmen to ... You are able to learn and utilize technology. * You are good at planning, executing, and meeting ...

Monrovia

OR - Sales Help Desk Craftsman

Dayton, OR · On-site

As a Sales Help Desk Craftsman, you will collaborate with the Outside & Inside Sales Craftsmen to ... You are able to learn and utilize technology. * You are good at planning, executing, and meeting ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... This individual must demonstrate a track record of successfully implementing modern technologies ...

Corvel

IT Manager

Portland, OR · On-site

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... This individual must demonstrate a track record of successfully implementing modern technologies ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... This individual must demonstrate a track record of successfully implementing modern technologies ...

The Management Group

IT Support Specialist

Vancouver, WA · On-site

$25 - $32/hr

Resolve help desk tickets for login, software, printer, device, and connectivity issues * Set up computers, workstations, software, and equipment for employees * Create and disable user accounts ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Portland, OR

Help Desk Tech information

See Portland, OR salary details

$13

$24

$35

How much do help desk tech jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk tech in Portland, OR is $24.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.50 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
What are popular job titles related to Help Desk Tech jobs in Portland, OR? For Help Desk Tech jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Portland, OR look for? The top searched job categories for Help Desk Tech jobs in Portland, OR are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,051 per year, or $24.5 per hour.

Help Desk Support Technician- Day Shift

nLIGHT

Camas, WA

$40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Who We Are  
At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market. We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabrication, and aerospace & defense applications, to name a few. Our lasers are changing not only the way things are made, but also changing the things that can be made. 
 
Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR). 
 
IT HELPDESK TECHNICIAN
 
The Information Technology (IT) Help Desk is the first point of contact for staff seeking technical assistance. IT Help Desk Technicians provide technical support over the phone, email, and in-person for our Vancouver, Camas, Hillsboro, and remote teams for issues they may encounter in the operation of software, hardware, and operating systems for both onsite and cloud-based systems. Maintains passwords, data integrity, and file system security for the desktop environment. This position will be based out of our Camas Headquarters but may be required to travel to our Vancouver and Hillsboro locations to cover vacations. This position also requires an on-call rotation within the team. We’re looking for a self-motivated individual, with strong customer service orientation, who can work with little to no supervision in support of our employees.  
 
ESSENTIAL FUNCTIONS / RESPONSIBILITIES: 
  • Provides user assistance with Windows 11, 10, 7, XP operating systems.
  • Provides technical support remotely, online, and face to face.
  • Performs diagnostic tests, modifies, or repairs hardware to the board or component level.
  • Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
  • Supports desktop, laptop, and mobile device systems.
  • Troubleshoots and implements desktop/laptop hardware.
  • Manages user accounts, computers, and groups in Active Directory and Office 365
  • Maintains and supports Audio/Video conferencing systems.
  • Resolves service requests and documents details based on work performed in Jira SM ticket tracking system.
  • Follows up with users to ensure a positive resolution of tickets.
  • Provides user assistance with enterprise applications; Office 365, SharePoint, and other software.
  • Provides direct technical support to the executive staff.
  • Troubleshoots basic networking.
  • Performs work in office setting, as well as on factory floor and in cleanroom environment.
  • Demonstrates and maintains open communication to foster a culture based on mutual respect and trust.
  • Handles confidential and sensitive matters relating to all aspects of IT.  
  • Able lift objects weighing up to 30lbs.
  • Able to gown up and provide support within a FAB (Clean Room)
 
QUALIFICATIONS & EXPERIENCE: 
  • Enthusiastic to learn new skills and provide excellent service to internal customers.
  • A+ or comparable hardware certification is desired.
  • College or IT trade school degree is desired.
  • Experience in a manufacturing or similar environment is preferred.
  • Must be self-motivated and able to work independently at times.
  • Must have the ability to apply knowledge and skills to complete a wide range of tasks.
  • Ability to work onsite M-F in Vancouver, as well as travel between locations, as needed.
  • Exceptional customer service, problem-solving, and analytical skills
  • Ability to perform duties with integrity, honesty, and professionalism.
  • The ability to communicate effectively, both orally and in writing
  • Ability to complete tasks in creative and effective ways.
  • Ability to work on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations.
  • Ability to use sound judgement, use discretion, and escalate issues, as appropriate to IT leadership.
  • Ability to protect confidential and proprietary information.
  • Understands implications of work and makes recommendations for solutions.
  • Ability to work overtime and weekends, as needed.
  • The successful candidate may be required to travel internationally and domestically from time to time – usually no more than once or twice a year.
  • The successful candidate will be on a paid on-call rotation – generally 1 week per month.
nLIGHT is proud to offer comprehensive COMPENSATION AND BENEFITS: 
 
  • Pay depends on qualifications:
    • Help Desk Technician I: $22.93 - $28.70
    • Help Desk Technician II: $24.45 - $31.80
  • Target Cash Bonus with potential payout of up to 2% of earned wages
  • 120 hours of paid Vacation per year, plus paid Sick Leave and 10 paid Holidays
  • Eligible for health benefits on the 1st day of the month after your start date
  • Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay period
  • Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance
  • Employee Assistance Program
  • Aflac Supplemental Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Stock Purchase Plan
  • 401(k) with company match and immediate vesting
  • Jury Duty and Bereavement Leave Pay
  • Tuition Assistance
  • Pet Insurance
nLIGHT is subject to US Export Control regulations. To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status). 
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (360) 566-4460 or HR@nlight.net. 
  
E-Verify Participation: 
nLIGHT participates in the E-Verify program. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. 
  
For more information, please review the following notices: 
  •  E-Verify Participation Poster  
  •  Right to Work Poster  
       

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