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Help Desk Tech Jobs in Florida (NOW HIRING)

InterSources Inc

Help Desk Specialist

Tallahassee, FL · On-site

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in providing IT Consulting Services. They are seeking a Help Desk Specialist to provide ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

If you have passion for helping others and want to make a meaningful impact through your work, this ... Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Supervisor ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... If you are passionate about technology and enjoy helping others, we encourage you to apply.

Robert Half

Help Desk Technician

Brandon, FL · On-site

$18.25 - $24.50/hr

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

... technologies while delivering exceptional customer service and timely issue resolution. The ideal ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

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Help Desk Tech information

See Florida salary details

$9

$17

$25

How much do help desk tech jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk tech in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Florida?

For Help Desk Tech jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Florida look for?

The top searched job categories for Help Desk Tech jobs in Florida are:

What cities in Florida are hiring for Help Desk Tech jobs?

Cities in Florida with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk Specialist

InterSources Inc

Tallahassee, FL • On-site

Full-time

Re-posted 14 hours ago

Job description

Job Summary:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in providing IT Consulting Services. They are seeking a Help Desk Specialist to provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs.
Responsibilities:
• Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
Qualifications:
Required:
• Ability to speak and understand English
• High School Diploma or Equivalent
• 3 yrs customer service experience in a professional environment
• 2 yrs of clerical duties in data entry and troubleshooting
• Proficient in Microsoft Office Suite
Preferred:
• Help desk experience
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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