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Help Desk Support Manager Jobs in Oregon (NOW HIRING)

Neiman Enterprises, Inc.

IT Support Technician

Gilchrist, OR · On-site

$21.25 - $29/hr

... Provide help-desk support and troubleshoot technical issues for employees. • Support network connectivity, printers, and peripheral devices. • Set up and manage user accounts and access in ...

Monrovia

Sales Help Desk Craftsman

Dayton, OR

$17.75 - $22.75/hr

As a Help Desk Craftsman, you will support the sales teams with data entry and administrative tasks. What You'll Do * You'll assist the inside and outside sales reps to ensure all administrative ...

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All JobsHelp Desk Support JobsHelp Desk Support Manager JobsHelp Desk Support Manager Jobs in Oregon

Help Desk Support Manager information

See Oregon salary details

$39.2K

$85.4K

$130.2K

How much do help desk support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for help desk support manager in Oregon is $85,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $95,800.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Support Manager vs Help Desk Technician?

AspectHelp Desk Support ManagerHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are commonUsually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common
Work EnvironmentOversees support teams, manages workflows, and handles escalations in an office or call center settingProvides technical support directly to end-users, often in an office or remote environment
ResponsibilitiesManages support staff, develops support policies, and ensures customer satisfactionResolves technical issues, installs hardware/software, and assists users with technical problems

The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.

What are the most commonly searched types of Help Desk Support jobs in Oregon?

The most popular types of Help Desk Support jobs in Oregon are:

What cities in Oregon are hiring for Help Desk Support Manager jobs?

Cities in Oregon with the most Help Desk Support Manager job openings:

SinglePoint Help Desk Operations Manager

Gresham, OR

US Bank
Banking and Credit Intermediation • 10K+ employees
Learn more about US Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

U.S. Bank rating

8.1

Company rating: 8.1 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description
SinglePoint Help Desk Operations Manager

Treasury Client Onboarding & Support

At U.S. Bank, we're on a journey to do our best.

We are seeking a motivated and experienced leader to join our Treasury Client Onboarding & Support team as a SinglePoint Help Desk Operations Manager. In this role, you will lead a team of specialists who provide support to commercial, corporate, and business banking clients utilizing U.S. Bank's treasury management and digital banking solutions.

This position combines people leadership, operational management, and client experience oversight. The ideal candidate is passionate about developing employees, driving operational excellence, and delivering exceptional service to clients while fostering a culture of accountability, collaboration, and continuous improvement.

What You'll DoLead and Develop a High-Performing Team
  • Manage, coach, and develop a team of approximately 10 Help Desk Specialists.
  • Conduct regular performance coaching, career development conversations, and recognition activities.
  • Foster an inclusive, collaborative, and results-oriented team environment.
  • Build employee engagement and accountability while promoting continuous learning and growth.
Drive Operational Excellence
  • Oversee daily service operations, including inbound calls, chats, and case management activities.
  • Monitor queue performance and staffing needs to ensure timely support and issue resolution.
  • Ensure service level commitments, productivity goals, and quality standards are consistently achieved.
  • Analyze operational metrics and trends to identify opportunities for process enhancements and improved efficiency.
Deliver an Exceptional Client Experience
  • Promote a customer-centric culture focused on responsiveness, accuracy, and first-contact resolution.
  • Support team members in resolving complex client issues and escalations.
  • Partner with internal teams to ensure a seamless customer experience across Treasury Management products and services.
  • Continuously evaluate client feedback and identify opportunities to improve service delivery.
Lead Through Change
  • Support new initiatives, operational improvements, and business transformation efforts.
  • Implement process enhancements that improve team effectiveness and the client experience.
  • Champion organizational changes and help employees successfully adapt to evolving business needs.
What You'll Support

The team provides support to clients utilizing Treasury Management and Digital Banking solutions, including:

  • SinglePoint Treasury Management platform
  • Commercial online banking services
  • Treasury service inquiries
  • Digital banking access and support
  • Payment and transaction-related questions
  • User administration and platform navigation
  • Operational and servicing requests
Basic Qualifications
  • Bachelor's degree or equivalent work experience
  • Several years of leadership, operations, customer service, or contact center management experience
  • Demonstrated ability to coach and develop employees
  • Experience managing performance metrics and service delivery objectives
Preferred Qualifications
  • Knowledge of Treasury Management products and services
  • Experience leading a contact center, help desk, client servicing, or operations team
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent verbal, written, and interpersonal communication skills
  • Experience working in a fast-paced, performance-driven environment
  • Experience supporting transformational initiatives or new team launches
  • Knowledge of digital banking platforms and client-facing technology solutions
  • Proven ability to balance employee engagement, operational performance, and client experience

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,820.00 - $89,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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