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Help Desk Support Manager Jobs in Missouri (NOW HIRING)

Stinson's

Help Desk Technician (KCM)

Kansas City, MO · On-site

$18.50 - $25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... supporting virtualization, VMware Horizon, VMware vSphere, VPN, Microsoft Endpoint Manager ...

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

After hours/on call support * Follow up with users to ensure customer satisfaction and problem ... Notify IT Management and remove any user installed software that has not been approved by ...

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

After hours/on call support * Follow up with users to ensure customer satisfaction and problem ... Notify IT Management and remove any user installed software that has not been approved by ...

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

After hours/on call support * Follow up with users to ensure customer satisfaction and problem ... Notify IT Management and remove any user installed software that has not been approved by ...

ALLO Fiber

MSP Help Desk Technician

Kansas City, MO · On-site

$19.50 - $26.25/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond ...

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Help Desk Support Manager information

What is the difference between Help Desk Support Manager vs Help Desk Technician?

AspectHelp Desk Support ManagerHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are commonUsually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common
Work EnvironmentOversees support teams, manages workflows, and handles escalations in an office or call center settingProvides technical support directly to end-users, often in an office or remote environment
ResponsibilitiesManages support staff, develops support policies, and ensures customer satisfactionResolves technical issues, installs hardware/software, and assists users with technical problems

The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.

What cities in Missouri are hiring for Help Desk Support Manager jobs?

Cities in Missouri with the most Help Desk Support Manager job openings:

Infographic showing various Help Desk Support Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Technician (KCM)

Kansas City, MO • On-site

Stinson's
Retail • 51 - 200 employees
Learn more about Stinson'sexternal

$18.50 - $25/hr

Full-time

Re-posted 14 days ago

Job description

Summary
The Help Desk Technician must be able to work with users of varied technical ability and have strong troubleshooting, communication, documentation, and interpersonal skills.
Please submit your application by no later than 45 days following the posted date. Applications received after this date may not be considered.
Required Education & Experience
  • Associate's degree, technical training school completion, or equivalent work experience.
  • Minimum of 1 year technical help desk experience.
  • Capable of working in a team environment demonstrating good communication skills.
  • Solid understanding of basic networking concepts, computer hardware, and software support.
  • Good working knowledge of Windows 10/11, Microsoft Office 2016/365 applications, Mac OS and mobile devices (Android & iPhone).

Preferred Education & Experience
  • Minimum of 2 years of technical help desk experience.
  • Excels working within a team environment and has excellent oral and written communication skills.
  • Advanced knowledge of troubleshooting complex issues, such as network printers, remote connectivity, software support, hardware issues, and Microsoft Office 365.
  • Experience supporting virtualization, VMware Horizon, VMware vSphere, VPN, Microsoft Endpoint Manager (previously System Center Configuration Manager), and Active Directory.
  • Law firm or professional services experience preferred.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform one (1) or more essential functions of this role, working a hybrid schedule is required.
  • Customer Service (35%)
    • Provides courteous and efficient technical customer service support for all business applications, including enterprise, and division/departmental applications as well as hardware environment.
    • Responds to support calls in a positive, informative, and appropriate manner.
    • Keep customer promptly and consistently informed on status of ticket, prioritizing customer satisfaction.
    • Provides assistance through remote tools or by visiting desk side as required.
    • Installs, maintains, and replaces technology equipment and peripherals.
  • Troubleshooting (25%)
    • Performs restorative and maintenance actions either remotely or at the user's location to resolve problems using basic troubleshooting and technical skills.
    • Provides accurate, timely and creative solutions to computer, technical, and networking problems to ensure user productivity.
    • Simulates or recreates user problems to resolve complex issues.
    • Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installation, moves, and configuration changes, and maintains ownership of issue through resolution.
    • Displays initiative in identifying, researching, and resolving issues involving the maintenance of the firm's desktop environment.
  • Documentation (20%)
    • Maintains timely entry of accurate information and data regarding user issues within the tracking system and according to policies and standards.
    • Documents troubleshooting steps and resolutions into the Firm's technical knowledgebase and ticket management software, following the team's best practices.
    • Creates work instructions sharing solutions to common challenges.
  • Projects and Teamwork (10%)
    • Provide direct, routine technical support/advice, troubleshooting assistance, problem resolution, and responses to inquiries.
    • Works collaboratively with Help Desk team via instant messaging, email and phone to expedite solutions for users.
    • Willing to step out of comfort zone in accommodating cross-departmental requests.
    • Follows appropriate escalation path and seeks required approvals.
    • Participate in on-call rotation.
  • General and Administrative (10%)
    • Performs other duties as assigned.

Competencies
  • Strong verbal and written communication skills.
  • Self-motivated with excellent organizational skills and attention to detail.
  • Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
  • Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
  • A team player who motivates and educates other team members.
  • Regular and predictable attendance is an essential function of the position.

Supervisory Responsibility
This position has no supervisory responsibilities.
Travel
Travel required, as necessary.
Work Environment & Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.
While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter:
  • Standard desk position with frequent computer usage.
  • Work schedule is shift -based (full-time based on your region) with shift start times varying from 7 am to 10:30 am and shift end times varying from 4:30 pm to 9 pm.
  • After-hours rotating on-call shift, 9:00 pm - 7:00 am (Mon-Fri), 24-hour Sat-Sun support.
  • May be fast paced environment.
  • Overtime required, as necessary.

EEO Statement
Stinson LLP is an equal employment opportunity (EEO) employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply to be considered for open positions. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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