Help Desk Service Desk Tier 1 Jobs (NOW HIRING)

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user ... The ideal candidate will have experience in a Help Desk, Service Desk, or customer support ...

Help Desk Technician (Tier 3) Summary: Provides advanced Tier 3 technical support for ACWS by ... Experience supporting Appian, low-code/no-code applications, Java-based services, APIs, databases ...

... Help Desk staff • Add and delete user accounts and maintain groups as required • Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing ...

Tier 1 Help Desk Technician Clackamas, OR (ON-SITE) At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether ...

Provide Tier 1 and Tier 2 support through the ITSM ticketing system, phone, Teams, email, remote ... Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, Office applications ...

Help Desk Support Technician (Tier 1) Position Overview We are seeking a motivated IT Support ... This role is ideal for someone with a strong customer service mindset who enjoys troubleshooting ...

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... This Tier 1 technical role is responsible for handling first-level service requests for our managed ...

... Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations. -Experience with generating help desk tickets in the NPS Ivanti Service Desk system. - Support ...

Service Desk Technician - Associate Clearance Required: Active Secret Clearance Location : Adelphi ... Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. * Simulate and recreate user ...

Perform Tier 1 troubleshooting and resolution of a wide range of end-user technical issues ... e desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ...

TIER2 Service Desk Technician provides mentorship of TIER 1 personnel, communication with the user ... or help desk environment in lieu of degree. * Microsoft certifications are a plus. * Positive ...

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

TIER2 Service Desk Technician provides mentorship of TIER 1 personnel, communication with the user ... or help desk environment in lieu of degree. * Microsoft certifications are a plus. * Positive ...

... help desk operations supporting a large federal and DoD-aligned mission environment. This role ensures daily operational excellence across Tier 1 and Tier 2 support teams, driving service quality ...

Qualifications * 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role. * Strong troubleshooting and problem-solving skills. * Experience with Windows environments ...

... help desk operations supporting a large federal and DoD-aligned mission environment. This role ensures daily operational excellence across Tier 1 and Tier 2 support teams, driving service quality ...

Are you the one friends and family call when their tech breaks? Perfect! You might be a Help Desk ... Monitor the Service Desk for new tickets and triage them for the Help Desk team. * Resolve issues ...

... helping them navigate and resolve issues related to hardware, software, and network systems. The ... Work Experience * 1-3 years Experience in customer service roles that involve troubleshooting ...

The Tier 1 Analyst delivers high-quality customer service while following established procedures ... High School Diploma or GED0-1 years of experience in an IT support, customer service, help desk, or ...